Customer Success Manager📣 إعلان

About the Role

SAP Saudi Arabia is seeking a Customer Success Manager to join its team in Riyadh. This full-time role involves guiding customers through their business journey with SAP solutions, focusing on increasing satisfaction, retention, renewals, references, and upsells for Cloud products within an assigned solution portfolio. Due to local Saudization mandates, this position is open exclusively to Saudi/GCC nationals. Official recruitment for this role begins in September 2026.

Program Overview: SAP Academy for Customer Success

This role is part of the SAP Academy for Customer Success, a global development program designed for early-career talent. By applying to this pipeline position, candidates have the option to engage early in the application cycle for the program starting March 2027. The Academy offers a three-year journey that drives accountability and enhances productivity, enabling graduates to make an impact in customer-facing roles while fostering career longevity and leadership potential. This program provides full-time employment from day one with practical learning application.

Key Responsibilities

• Work directly with customers to guide them through their business journey with SAP solutions.
• Increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within an assigned solution portfolio.
• Oversee key customer milestones throughout the customer lifecycle, from deal signature through system provisioning, monitoring implementation progress, and business case achievement.
• Serve as the strategic point of contact for the customer within the assigned solution portfolio and leverage appropriate resources across SAP functions to maintain overall customer health.
• Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with the CSM team.
• Immerse in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.
• Enhance skills around solution portfolio, managing customer retention, and driving value realization.
• Receive onboarding in the local market with on-the-job training and mentoring by a senior CSM professional in the field.

Required Qualifications and Skills

• 2–3 years of experience supporting customers and driving business transformation, ideally in consulting or account management.
• Proven ability to deliver strategic guidance and solutions that drive customer success and long-term value, coupled with experience in resolving issues and managing escalations.
• A cooperative and productive approach to working relationships, internally and externally.
• Strong ability to quickly learn new concepts, adapt to changing environments, and apply knowledge to deliver results.
• An understanding of AI fundamentals, uses, and ethics, to identify business problems solvable with AI.
• Strong Business Acumen, including demonstrated knowledge of business processes and/or industries.
• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment.
• Strong problem-solving, project management, and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively.
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement.
• A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.

CSM Focus Areas

The Customer Success Manager role may involve focus on the following areas:

• SAP Finance & Spend Management (F&S): Knowledge in key areas such as accounting, procurement, and supplier management, focused on boosting visibility, cutting costs, and improving efficiency.
• S/4HANA Finance.
• Finance & Quote to Cash (Q2C).
• Procurement.
• SAP Supply Chain Management (SCM): Knowledge in Supply Chain, Asset Management, Manufacturing, Logistics, or Product and Project lifecycle management.

Work Environment and Program Details

SAP supports a hybrid work setup, generally consisting of three days a week in the office or on-site with customers or partners, according to country-specific guidelines. The SAP Academy for Customer Success program includes a practical and immersive portion, which will likely involve participants spending four weeks, spread across two trips, in San Ramon, California. This experience is designed to provide hands-on learning and networking opportunities. During intensive phases of the program, full engagement and presence are critical to ensure maximum learning and success, and vacation will not be approved during these times.