Delivery Station Liasion DSL📣 إعلان

منذ ساعة واحدة تقريباً

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Amazon and the Delivery Station Liaison Role

Amazon Saudi Arabia is committed to being Earth’s most customer-centric company, continuously enhancing its logistics products and services to improve customer order fulfillment and delivery. The Delivery Station Liaison (DSL) role, based in Riyadh, is integral to this mission, providing real-time, hands-on support to ensure customers receive their packages on time and as promised.

Role Purpose and Daily Operations

As a DSL, you will operate from one of Amazon’s last-mile delivery warehouses, serving as a direct link between customers and the logistics network. Your primary objective is to resolve delivery issues for parcels that have failed or are at risk of failing delivery. This involves communicating directly with customers, understanding their concerns, and collaborating with Delivery Service Partners (DSPs) to find effective solutions, ensuring packages are delivered promptly, often on the same day or next attempt.

Key Responsibilities

Communicate directly with customers via telephone to address delivery concerns.
Build trust and instill confidence in customers regarding issue resolution.
Investigate delivery barriers and provide accurate, up-to-date information on delivery expectations.
Maintain exceptional attention to detail in managing every customer case and issue.
Proactively identify and implement solutions to problems with minimal guidance.
Establish strong collaborative relationships with various workgroups within the delivery station through both face-to-face and virtual communication.
Communicate effectively with senior leadership to highlight issues and propose solutions.
Operate proficiently with multiple online platforms and technology systems in a fast-paced environment.
Manage workload within restricted timeframes and a dynamic operational setting.

Required Qualifications

Fluency in both English and Arabic (speaking, writing, and reading), including the ability to follow directions in English.
Demonstrated experience in prioritizing and managing multiple assignments while meeting deadlines, particularly in fast-paced or high-tech environments.
Proficiency with Microsoft Office applications, including Outlook, Word, and Excel.
Advanced and adaptable interpersonal communication skills.
IT proficiency with multiple web browsers, database searching tools, and instant messenger applications.
Effective communication skills with the ability to build professional relationships.
Preferred: Experience building strategic relationships with stakeholders and collaborating across teams and functions.
Preferred: Experience in an operational environment such as logistics, retail, hospitality, or customer service.

Work Environment and Team Culture

The DSL team is part of Amazon’s Customer Service department, dedicated to reducing customer effort and ensuring satisfaction. This full-time role requires a flexible schedule (40+ hours per week) within a last-mile delivery warehouse where noise levels can vary and be loud; hearing protection will be provided. The team operates as a nationwide network, collaborating across different delivery sites to maintain high standards in delivery service and customer trust.