Freight forwarding Specialist

About the Role

PROVEN is seeking a Freight Forwarding Specialist to join their team in Riyadh, Saudi Arabia. This full-time role involves the precise execution of shipments within the area of responsibility, providing essential support to customers, sales, and the network. The specialist will ensure all shipments adhere to established processes and policies for successful outcomes.

Key Responsibilities

The Freight Forwarding Specialist will manage both export and import operations, alongside general administrative duties.

Export Operations

• Arrange collection from designated pick-up points.
• Request and process necessary export documentation.
• Book shipments with carriers and airlines.
• Prepare export documentation, including Bills of Lading (BL) and Air Waybills (AWB).
• Coordinate with handling agents.
• Manage or oversee customs clearance procedures.
• Handle and resolve unforeseen export issues.
• Send pre-alerts upon shipment departure.
• Invoice destination offices or customers.
• Accrue all relevant costs on the job file.
• Manage vendor invoices through batch flow.
• Ensure proper maintenance of vendor statements.
• Monitor shipments through to their destination and provide updates on delays.

Import Operations

• Receive inbound pre-alerts.
• Schedule deliveries.
• Coordinate with consignees and obtain required import information.
• Manage or oversee inbound customs clearance.
• Release Bills of Lading (BL), prepare documents, and hand over Delivery Orders (DO) to customers.
• Keep customers updated throughout the import process.
• Obtain Proof of Delivery (POD).
• Invoice origin offices or customers.
• Accrue all relevant costs on the job file.
• Manage vendor invoices through batch flow.
• Ensure proper maintenance of vendor statements.

General Responsibilities

• Maintain accurate and complete data within the AS400 operating system.
• Adhere to Standard Operating Procedures (SOPs) and Internal Operating Procedures (IOPs), and communicate processes with agents and vendors.
• Monitor and manage Key Performance Indicators (KPIs).
• Follow up on quotes and pricing requests.
• Identify potential business opportunities and share them with the Sales team.

Qualifications and Experience

• 2-5 years of experience in freight forwarding operations or a related field.
• Demonstrated ability to manage complex logistics and customer service interactions.
• Proficiency in using operating systems such as AS400.
• Strong understanding of export and import documentation and customs procedures.