Front Desk Administrator

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About the Role

Furless Permanent is seeking a Front Desk Administrator to join their team in Riyadh. This full-time role is central to ensuring a professional and seamless experience for all guests, contributing to sales growth and client retention. The Front Desk Administrator manages reception operations, sales follow-up, appointment scheduling, and retail support, ensuring adherence to company standards and local regulations.

Key Responsibilities

Greet, register, and guide clients with professionalism, ensuring a welcoming experience.
Maintain clear communication in English and/or Arabic, responding promptly to phone, WhatsApp, and email inquiries.
Manage appointment bookings, confirmations, and reminders to optimize show-up rates.
Handle client complaints empathetically and resolve issues efficiently to maintain client loyalty.
Ensure reception and waiting areas consistently meet Furless premium standards for cleanliness and organization.

Sales and Client Engagement

Promote treatments, packages, and retail products confidently and professionally.
Educate clients on home-care routines and follow-up treatments to encourage repeat visits.
Actively track and follow up with lapsed or prospective clients to increase return rates.
Meet or exceed monthly sales and upselling targets established by the Operations Manager.
Support in-branch marketing and promotional activities to boost new client acquisition.
Maintain accurate client records, purchase history, and preferences to facilitate personalized retention strategies.

Qualifications and Experience

2-5 years of experience in a similar administrative or front desk role.
Proficiency in communication, both written and verbal, in English and/or Arabic.
Demonstrated ability to manage multiple tasks and prioritize effectively.
Strong client service orientation and problem-solving skills.