Housekeeping Supervisor Saudi Nationals Only

About the Role

Fairmont Hotels & Resorts is seeking a Housekeeping Supervisor for Fairmont Ramla Riyadh, a luxury hospitality destination in Riyadh, Saudi Arabia. This full-time role is open to Saudi Nationals only and involves overseeing daily housekeeping operations to ensure premium serviced residences and public areas meet high cleanliness and quality standards. The position requires 5-10 years of experience in a relevant field and offers a competitive salary.

Key Responsibilities

• Supervise daily housekeeping operations and team performance.
• Ensure guest rooms and public areas meet cleanliness and quality standards.
• Coordinate with Front Office and other departments regarding room status and VIP requests.
• Conduct regular inspections and report maintenance issues.
• Monitor housekeeping equipment, supplies, and lost & found procedures.
• Ensure compliance with hotel policies, safety standards, and operational procedures.
• Maintain complete knowledge of chemical products and their proper, economical use.
• Operate and maintain all Housekeeping machines and equipment as per the Operations Manual.
• Clean and maintain offices, staircases, public, and back-of-house areas thoroughly.
• Inspect facilities, furniture, and fixtures, reporting damages to the Housekeeping Manager for follow-up.
• Distribute and control the use of master keys.
• Ensure proper handling, storage, and receiving of Lost and Found items.
• Carry out special projects as assigned.
• Ensure Housekeeping Attendants maintain proper discipline and courtesy when attending to guests.
• Supervise departmental employees to ensure correct service standards and methods are maintained.
• Ensure fair and consistent treatment of all employees as outlined in terms of employment, local legislation, and company policies.
• Pass on guest suggestions, comments, and recommendations to the Senior Supervisor.
• Study and evaluate operations/procedures and suggest improvements to the Senior Supervisor.
• Prepare, distribute, accept, record, and file all forms and reports in the Housekeeping Office.
• Ensure maintenance and cleanliness of all Housekeeping equipment and schedule necessary preventive maintenance and repair work.
• Inform the Senior Supervisor Housekeeping of progress and status of each area of responsibility.
• Advise Housekeeping Attendants of VIP rooms, blocked rooms, early up rooms, and late checkouts.
• Ensure VIP rooms are set up according to standards and VIP codes, refreshing flowers and coordinating guest amenities with Room Service.
• Coordinate Mini Bar operations with Room Service to avoid loss and maximize vacant rooms for sale.
• Coordinate with the Front Office regarding VIPs, unexpected departures, extended stays, and room changes.

Qualifications and Requirements

• Minimum of 5-10 years of experience in housekeeping operations, preferably within the luxury hotel or hospitality industry.
• Demonstrated ability to supervise a team and ensure high standards of cleanliness and service.
• Strong understanding of chemical products, housekeeping equipment, and operational procedures.
• Excellent communication and interpersonal skills for coordinating with various departments and guests.
• Ability to identify and report maintenance issues effectively.
• Strong organizational skills and attention to detail.

Work Environment

The Housekeeping Supervisor will join a team committed to excellence and innovation at Fairmont Ramla Riyadh, a property dedicated to delivering unforgettable experiences through high standards in hospitality and culinary arts. Fairmont Hotels & Resorts is an inclusive company focused on attracting, hiring, and developing diverse talent.

Compensation

This position offers a competitive salary and commission structure based on performance.