IT Engineer

About the Role

Dulb Trading & Contracting Company is seeking an IT Engineer to join their team in Riyadh. This full-time role is essential for maintaining employee productivity by ensuring IT systems are operational, resolving daily technical issues, and managing the company's SharePoint environment. The position requires 0-1 years of experience.

Role Purpose

The primary purpose of this role is to support and maintain the company's IT infrastructure, ensuring employees have ready-to-use computers and efficient access to necessary systems. This includes resolving day-to-day IT issues and managing the SharePoint environment, alongside maintaining accurate IT department databases such such as asset inventory, user accounts, and licenses.

Key Responsibilities

• Install, configure, patch, and upgrade Windows on laptops and desktops; troubleshoot boot, driver, performance, and profile issues.
• Apply security baselines, Windows updates, and antivirus/EDR policies; maintain standard OS images and deployment tools.
• Prepare devices and install standard software for new employees; join devices to the domain and enroll them in device management.
• Create accounts, mailboxes, Teams access, and file-share permissions; provide equipment and IT policy orientation.
• Recover, wipe, and restock equipment from departing employees.
• Provide first- and second-line support in person, by phone, and remotely; manage tickets within agreed response times and escalate to vendors.
• Support printers, scanners, Wi-Fi, email, Microsoft 365 apps, passwords, account unlocks, and MFA enrollment.
• Maintain SharePoint sites, libraries, lists, permissions, groups, and external sharing in line with policy.
• Migrate files to SharePoint/OneDrive and train employees on SharePoint, OneDrive, and Teams.
• Maintain hardware inventory details, software license records, and ticketing system data; produce monthly support reports.
• Ensure IT databases are backed up, access-controlled, and audited periodically.

Required Experience and Attributes

• 0-1 years of experience in an IT support or engineering role.
• Customer-focused, patient, and able to communicate clearly with non-technical users.
• Organized, detail-oriented, and capable of prioritizing requests independently.

Work Environment

This is an office-based position located in Riyadh. Occasional visits to project sites or branch offices may be required, as well as occasional after-hours or weekend work. The role may involve lifting and moving IT equipment weighing up to 15 kg.