IT Support Engineer

About the Role

Ninja 🥷🏽 is seeking an IT Support Engineer to join their team in Riyadh, Saudi Arabia. This full-time role involves installing, configuring, and maintaining IT equipment, software, and networks to ensure reliable system operation and support daily business activities. The position is suitable for candidates with 0-1 years of experience in IT support.

Role Overview

The IT Support Engineer will be responsible for diagnosing and resolving technical issues, performing routine maintenance, and ensuring the stability of IT infrastructure. This includes providing essential technical support to employees and managing IT assets in a fast-paced environment.

Key Responsibilities

• Provide onsite and remote technical support to employees across various locations.
• Install, configure, and troubleshoot laptops, desktops, printers, barcode scanners, and other IT equipment.
• Troubleshoot network connectivity issues, including Wi-Fi, LAN, and internet access.
• Set up employee devices, email accounts, and access permissions in accordance with company policies.
• Support employee onboarding and offboarding processes, including equipment allocation and collection.
• Log, prioritize, and resolve support tickets, escalating complex issues as necessary.
• Maintain accurate records of IT assets, equipment assignments, and technical documentation.
• Coordinate with internal teams and external vendors to resolve technical issues.
• Adhere to company security policies and support device updates and endpoint protection initiatives.

Qualifications and Requirements

• Bachelor's degree in Information Technology, Computer Science, Computer Engineering, or a related field.
• Hands-on experience in IT support, desktop support, or a similar role.
• Good knowledge of Windows operating systems, computer hardware, and software troubleshooting.
• Understanding of networking fundamentals and troubleshooting Wi-Fi, LAN, and internet connectivity issues.
• Experience with Microsoft 365 or Google Workspace, including email setup and user account management.

Required Skills

• Strong problem-solving abilities.
• Effective communication skills.
• Excellent organizational skills.
• Ability to prioritize tasks and resolve technical issues efficiently in a dynamic environment.

Work Location

This position is based in Riyadh, Riyadh, Saudi Arabia.