IT Support Specialist II📣 إعلان

About Nielsen

Nielsen is a global company committed to powering a better media future for all people. The organization provides powerful insights that drive client decisions and deliver results. With a talented, global workforce, Nielsen focuses on capturing audience engagement with content across various consumption platforms. The company is rooted in its deep legacy while standing at the forefront of the media revolution, fostering a dynamic team dedicated to excellence, perseverance, and collective impact.

About the Role

Nielsen is seeking an IT Support Specialist II to join its team in Riyadh, Saudi Arabia. This full-time role is central to infrastructure service delivery within Nielsen Media Saudi Arabia and GCC Offices. The specialist will interact with local users and collaborate with regional and global teams to provide essential infrastructure services, ensuring strict implementation and adherence to Global infrastructure standards and rules. This position offers the opportunity to be part of an international team, with potential for remote support to other countries and daily interaction across diverse cultures.

Key Responsibilities

• Install, uninstall, configure, troubleshoot, upgrade, patch, and maintain operating systems and third-party software.
• Coordinate with global infrastructure teams on global image installations.
• Manage the procurement process and create purchase orders.
• Assist users with Google Workspace products.
• Maintain an accurate hardware inventory.
• Set up, reinstall, and image laptops and desktops based on planned refresh cycles and company growth plans.
• Log and manage service requests using ServiceNow.
• Coordinate with third-party vendors.
• Adhere to Nielsen policies for laptops and desktops.
• Maintain a complete inventory of mobile device distributions.
• Assist with and troubleshoot mobile device issues.
• Assist with and troubleshoot printer issues.
• Produce hardware and software reports based on requests from Nielsen Infrastructure.
• Maintain strict compliance with ticket resolution SLAs.
• Install servers, storage, and network devices according to provided technical instructions.
• Closely monitor the backup environment to maintain high success rates.
• Deliver high-quality, monitored infrastructure support for local users while collaborating with regional and global colleagues.
• Maintain operational flexibility to adapt to changing IT support needs.

Required Qualifications and Skills

• Proficiency in Microsoft operating systems.
• Strong working knowledge of Google Workspace.
• Solid understanding of Linux operating systems.
• Foundational understanding of networking concepts.
• Foundational understanding of storage concepts.

Experience and Language Requirements

• Minimum of 2–3 years of experience in a similar IT support role.
• Full fluency in spoken and written English and Arabic to effectively communicate technical instructions and explanations.
• Strong communication skills with end users across all technical levels.
• Customer-oriented attitude with a focus on service excellence.
• Continuous learning mindset and adaptability to new technologies.

Work Environment and Location

This full-time position is based in Riyadh, Saudi Arabia. The role may require flexibility for occasional travel as dictated by business needs. The specialist will operate within an international team environment, collaborating with colleagues across different regions and cultures to deliver comprehensive infrastructure support.