Key Account Manager

About Unifonic

Unifonic is an AI-native customer experience platform purpose-built for emerging markets, proudly recognized as a Great Place to Work®. With over 25 years of conversational AI research and development, Unifonic serves more than 5,000 enterprises across MENA. The company is pioneering sovereign, agentic AI through its Agentic Studio platform, with its market perception being a strategic asset.

The Role: Key Account Manager

As a Key Account Manager, this full-time position is based in Riyadh, Riyadh Province. The primary objective is to build and maintain strong relationships with strategic enterprise customers while driving business growth. This role involves managing key accounts, understanding customer business objectives, identifying growth opportunities, and delivering value through Unifonic's solutions. The Key Account Manager serves as a trusted advisor to executive stakeholders, develops strategic account plans, and collaborates with cross-functional teams to ensure customer success, retention, and revenue growth. This position requires exceptional relationship management, strategic thinking, and strong commercial acumen to achieve business objectives and maximize long-term customer value.

Key Responsibilities

• Manage and grow a portfolio of enterprise customers.
• Develop trusted relationships with key stakeholders and executive sponsors.
• Create and execute strategic account plans.
• Identify opportunities for account expansion through additional products and services.
• Conduct regular business reviews and ensure customer satisfaction.
• Collaborate with Customer Success and other internal teams to maximize customer value.
• Maintain accurate account plans, forecasts, and CRM records.
• Build relationships with prospective enterprise customers through networking, referrals, and industry engagement.
• Lead commercial discussions and solution presentations.
• Prepare proposals, negotiate contracts, and support the sales process through deal closure.
• Contribute to achieving the team’s revenue and growth objectives.

Required Qualifications

• Bachelor's degree in Business, Marketing, Engineering, or a related field.
• Minimum of 6 years of experience in Enterprise Sales, Key Account Management, or Strategic Account Management.

Essential Skills and Experience

• Experience in SaaS, CPaaS, Cloud, AI, or other enterprise technology solutions.
• Proven track record of managing enterprise customers and driving revenue growth.
• Strong business development and solution-selling capabilities.
• Demonstrated experience in executive stakeholder management and strategic account planning.
• Excellent negotiation, communication, and presentation skills.
• Ability to identify growth opportunities, manage sales pipelines, and achieve commercial targets.
• Experience collaborating with cross-functional teams to deliver customer success.

About the Sales Team

The Sales team at Unifonic aims to drive revenue while acting as trusted consultants to customers. The team is composed of experts in account management, business development, and customer service, working closely with other departments to ensure products and services meet customer needs.