Mid Market Customer Growth Executive

About the Role

Infobip is seeking a Mid Market Customer Growth Executive to join their team in Riyadh, Riyadh. This full-time role focuses on driving customer satisfaction, retention, and business growth across a portfolio of assigned clients. The executive will build trusted client relationships, support account performance, and collaborate with various teams to achieve strong customer outcomes. This position is suitable for professionals with 2-5 years of experience who enjoy working with customers, analyzing business performance, and coordinating across functions in a global technology environment.

Key Responsibilities

• Build and maintain trusted relationships with assigned Tier 2 clients through regular meetings, strategic discussions, and ongoing account support.
• Drive customer growth by monitoring key business metrics including gross profit, margin percentage, cross-sell opportunities, and net revenue retention.
• Coordinate cross-functional teams including Customer Success, Sales Engineers, Customer Support, Platform Operations, Revenue Assurance, and Procurement to address client needs.
• Support customer onboarding and account setup activities, including sender registration, route management, content filtering setup, and account maintenance.
• Analyze customer traffic and business performance to identify growth opportunities, mitigate risks, and react quickly to changing business needs.
• Collaborate with the Self Service team to ensure smooth customer transitions between managed services and self-service models.
• Maintain accurate records of customer activities, engagements, and opportunities in Salesforce and other internal systems.

Performance Metrics

• Achievement of quarterly Gross Profit (GP) targets.
• Growth of existing accounts through upsell and cross-sell initiatives.
• Retention of existing accounts, measured in percentages.
• Strategic account planning and proactive execution.
• Building and maintaining executive relationships with clients.

Compensation Structure

Employees who meet their targets can earn, on average, an additional 30% on top of their base salary. Further earning potential is available for exceeding targets.

Professional Development and Benefits

Infobip offers a comprehensive package that includes financial rewards aligned with experience and market standards, performance-driven bonuses, and regular reviews to support growth. The company provides flexible work arrangements, combining in-person collaboration with remote work and flexible hours. Employees have the opportunity to participate in an Employee Stock Ownership Plan (ESOP). Support for work-life balance includes time off, special leave days, and a flexible hybrid work model. Career mobility is fostered through internal opportunities, upskilling, mentorship, and professional development programs. International mobility options are also available in Infobip's global hubs.