Operations Manager📣 إعلان

About the Role

Golyv (جولايڤ) is seeking an experienced Operations Manager to establish and manage the operational foundation of the company. This full-time position, based in Riyadh, Riyadh, Saudi Arabia, involves developing and implementing essential policies, procedures, workflows, and operational systems across the organization. The role requires a hands-on manager capable of building robust systems, improving processes, leading teams, and ensuring overall operational excellence.

Core Responsibilities

• Develop, implement, and continuously improve company Policies & Procedures (P&P) and Standard Operating Procedures (SOPs).
• Design clear operational workflows, processes, and approval matrices.
• Establish standardized systems for day-to-day operations and monitor performance to identify areas for improvement.
• Ensure proper documentation and compliance with approved processes, developing and maintaining operational dashboards and Key Performance Indicators (KPIs).
• Manage and supervise the operations team, including the Account Manager, ensuring efficient and consistent execution of all activities.
• Develop clear Job Descriptions (JDs), responsibilities, KPIs, and performance expectations for team members.
• Assign responsibilities, ensure accountability across the operations function, and conduct regular performance reviews.
• Identify operational gaps and recommend appropriate staffing and resources.
• Prepare weekly and monthly operational reports, tracking KPIs, productivity, quality, and service performance.
• Provide management with operational insights and recommendations to support strategic and operational decision-making.

Quality Assurance and Improvement

• Develop and implement quality standards across all operational activities.
• Establish quality control and monitoring mechanisms, conducting regular process reviews to identify inefficiencies.
• Implement corrective and preventive actions as required to ensure consistent service quality across all stakeholders.
• Ensure smooth onboarding and activation of accounts, monitoring service delivery and resolving operational issues.
• Maintain accurate operational records and documentation, supporting management in implementing new projects and services.

Qualifications and Experience

• Saudi National (Mandatory).
• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• A minimum of 5 years of relevant operations management experience.
• Strong experience in developing Policies & Procedures, SOPs, workflows, and operational systems.
• Proven experience in quality management and continuous improvement initiatives.
• Experience managing teams and developing Job Descriptions (JDs) and Key Performance Indicators (KPIs).

Required Skills and Attributes

• Excellent spoken and written English (Mandatory). Strong communication skills in Arabic are also preferred.
• Advanced computer skills and strong proficiency in Microsoft Office, Google Workspace, CRM/ERP systems, and other business software.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills.
• Systematic, highly organized, process-oriented, and detail-focused approach.
• Strong capabilities in documentation and policy development.
• Comfortable managing people and holding teams accountable, with a strong focus on quality.
• Technology-savvy and highly proficient with business systems.
• Ability to work independently, take ownership, and thrive in a fast-paced, growing organization.

Application

If you are an operations professional who can build systems, establish processes, manage teams, and drive quality and accountability, we encourage you to apply.