Senior Account Manager Enterprise

About the Role

ZainTECH is seeking a Senior Account Manager - Enterprise to join their team in Riyadh, Saudi Arabia. This full-time role involves managing and expanding a portfolio of Enterprise clients by delivering ZainTECH's ICT and digital solutions. The position focuses on building strong customer relationships, identifying growth opportunities, and driving revenue through consultative selling across various technology domains.

Key Responsibilities

• Manage a portfolio of Enterprise accounts, serving as the primary point of contact for customer engagement.
• Build and maintain strong relationships with key stakeholders, understanding their business and technology needs.
• Conduct regular account reviews to assess performance, identify opportunities, and ensure customer satisfaction.
• Coordinate with internal teams to ensure seamless delivery of services and solutions.
• Manage contract renewals and ensure continued value realization for customers.
• Develop a strong understanding of ZainTECH's portfolio across cloud, cybersecurity, data, and digital solutions.
• Work with clients to align technology solutions with their business objectives and operational needs.
• Collaborate with technical and presales teams to position integrated solutions across multiple service areas.
• Identify and pursue opportunities to expand services within existing accounts.
• Support pipeline development through upselling and cross-selling initiatives.
• Contribute to account planning and growth strategies for assigned clients.
• Prepare and deliver proposals and presentations aligned with customer requirements and business outcomes.
• Participate in client meetings, events, and engagements to strengthen relationships and generate opportunities.
• Work closely with product, presales, and delivery teams to ensure successful solution positioning and execution.
• Engage with both technical and business stakeholders to ensure alignment of solutions with client needs.
• Manage and resolve customer issues in coordination with internal teams to maintain high levels of satisfaction.
• Maintain accurate records of account activities and opportunities within CRM systems.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, Business, or a related field.
• 8+ years of account management experience in ICT, cloud services, or technology-related industries.
• Experience managing Enterprise or enterprise customer accounts.
• Good understanding of ICT solutions including Cloud (IaaS, PaaS, SaaS), Cybersecurity, Data and analytics, and Digital transformation solutions.
• Proven ability to drive account growth through upselling and cross-selling.
• Experience working with major ICT and cloud platforms such as Oracle, AWS, Microsoft Azure, or similar.
• Knowledge of cybersecurity, data management, networking, and digital transformation best practices.
• Familiarity with CRM tools (*, Salesforce).

Work Environment

This is a full-time position based in Riyadh, Riyadh, Saudi Arabia. The role involves close collaboration with internal sales, technical, and delivery teams to ensure customer satisfaction and account value expansion.