Senior Associate SME Account Management (Pipeline)

About the Role

Bupa Arabia is seeking a Senior Associate SME Account Management (Pipeline) to join their team in Riyadh, Saudi Arabia. This full-time role focuses on ensuring the sale of specific Bupa products to retail customers based on generated leads, aligning with customer needs and company targets. The position requires 0-1 years of experience.

Role Purpose

The primary purpose of this role is to drive retail sales by effectively managing customer accounts and following established sales processes. The Senior Associate will be responsible for maintaining high customer satisfaction and contributing to the achievement of the Retail Sales business targets.

Key Responsibilities

• Adhere to Key Performance Indicators (KPIs) set by the team leader for calls, visits, and proposals.
• Identify new leads through various sources including the internet, calls, territory management, referrals, and CRM.
• Submit quotations within the department's KPI of 72 hours.
• Maintain high standards in written correspondence in both Arabic and English.
• Achieve the renewal book target.
• Track all sales stages from prospect identification, calls, meetings, follow-ups, pricing, to agreement signature.
• Ensure premium collection in accordance with Finance policy and BA credit control policy, aiming for 100% outstanding collection.
• Submit daily sales reports to the Team Leader.
• Provide a monthly report detailing all won and lost accounts.
• Monitor market trends and competitor practices, and relay intelligence to retail sales management.
• Meet minimum weekly sales call standards and complete all reporting and forecasting in a timely manner.
• Ensure complete customer satisfaction during interactions.
• Follow up on customer queries and requests that require interaction with other departments (*, Membership, Customer Service, Pre-Auth, Claim, Finance).
• Conduct monthly visits, or as needed, to build client relationships and apply loyalty programs.
• Comply with all regulatory requirements of SAMA and CCHI to mitigate compliance risks.

Qualifications and Experience

• 0-1 years of relevant experience.
• Proficiency in written Arabic and English for professional correspondence.
• Ability to manage sales processes from lead generation to agreement signature and premium collection.

Work Environment

This is a full-time position based in Riyadh, Saudi Arabia, within a dynamic sales environment focused on achieving targets and ensuring customer satisfaction.

Application Process

Interested candidates are encouraged to apply for this role at Bupa Arabia.