Senior Manager Worker Welfare (DEL )📣 إعلان

About the Role

Qiddiya is seeking a Senior Manager Worker Welfare for a full-time position based in Riyadh. This role involves leading and managing worker welfare across Qiddiya's operational environment, ensuring safe, healthy, dignified, and compliant living and working conditions. The scope covers employees, contractors, and service providers operating within Qiddiya-controlled assets, venues, precincts, events, and public realm environments.

The Senior Manager will own the development, implementation, and assurance of city-wide worker welfare standards, management systems, and improvement programs. This includes oversight of accommodation, transport, catering, hygiene, recreation, wellbeing, and workforce support services. The role requires close partnership with various departments, including Operations, Operational Readiness, Facilities Management, HSE, HR, Security, Transport, and Procurement, to identify risks, drive corrective actions, and continuously improve workforce wellbeing outcomes.

Core Responsibilities

• Develop, implement, maintain, and continuously improve the Qiddiya City Operations Worker Welfare Framework, standards, procedures, management plans, and assurance programs.
• Lead a risk-based program of inspections, audits, and assurance activities covering various welfare aspects, including accommodation, transport, and wellbeing services.
• Manage welfare-related contractors and service providers, defining requirements, SLAs, KPIs, and leading performance reviews.
• Support operational readiness, mobilisation, and asset handover programs by integrating worker welfare requirements into all stages.
• Provide worker welfare oversight and assurance for temporary, seasonal, and event-related workforces.
• Operate and oversee worker welfare grievance, escalation, and reporting mechanisms, ensuring prompt and fair resolution of concerns.
• Develop and maintain city-wide worker welfare dashboards, KPIs, and performance reports, providing regular updates to leadership.
• Lead and develop the worker welfare team across multiple operational locations and assets, establishing clear roles and training programs.

Worker Welfare Governance and Compliance

• Own and maintain the Worker Welfare Management Plan for operational assets and city-wide operations.
• Ensure worker welfare requirements are integrated into operational policies, contractor management processes, and risk management programs.
• Provide subject matter expertise on worker welfare, labor standards, and workforce wellbeing matters.
• Lead assurance of contractor and service provider compliance with Qiddiya Worker Welfare Standards through inspections, audits, and performance reviews.
• Monitor corrective actions from audits, inspections, complaints, and investigations, ensuring timely closure.
• Maintain readiness for internal, client, and regulatory inspections through effective governance and reporting.

Operational Management and Readiness

• Define welfare requirements, service expectations, SLAs, and KPIs within contracts and service agreements.
• Support Procurement and Contractor Management teams during contractor onboarding, mobilisation, and ongoing assurance.
• Review workforce accommodation, transport, welfare facilities, and support arrangements for new operational assets and services prior to commencement.
• Participate in readiness reviews and operational assurance activities to verify worker welfare controls.
• Ensure welfare considerations are included within contingency planning and emergency preparedness.
• Monitor and address welfare risks associated with extended working hours, heat stress, transport, and temporary facilities for events and peak periods.

Workforce Engagement and Performance

• Ensure concerns are triaged, investigated, and closed promptly, fairly, and consistently.
• Analyze trends, identify systemic issues, and implement preventative measures to improve workforce wellbeing outcomes.
• Promote worker engagement, awareness, and wellbeing initiatives across operational environments and contractor workforces.
• Provide regular performance, risk, and assurance reports to Operations leadership and relevant governance forums.
• Use performance data, benchmarking, worker feedback, and assurance findings to drive continuous improvement.

Required Qualifications and Experience

• Bachelor's degree in Social Sciences, Public Health, Occupational Health & Safety, Facilities Management, Hospitality Management, or a related discipline.
• Training or certification in worker welfare, labor standards, social compliance, HSE, auditing, or facilities management (*, social compliance auditor training, NEBOSH, IOSH, or ISO auditing) is preferred.
• 7+ years of experience in worker welfare, accommodation or camp operations, social compliance, facilities or property operations, or workforce services within large, multi-site operational environments.
• Experience supporting worker welfare programs within large-scale mixed-use destinations, cities, airports, transport networks, entertainment venues, hospitality environments, operational assets, or similar complex operational environments is preferred.
• Demonstrated capability in multi-site auditing, evidence-based close-out of corrective actions, vendor and SLA management, grievance handling, contractor assurance, stakeholder engagement, and performance reporting.
• Experience supporting operational readiness, mobilisation, asset handover, major events, or peak operational periods is preferred.
• Proactive, self-directed, and able to work independently across a dispersed portfolio, using initiative to identify issues early, drive improvements, and ensure closure.