Showroom Supervisor

📣 إعلان

منذ ساعتين تقريبا

	نوع العقد	دوام كامل
	طبيعة الوظيفة	بالموقع
	الموقع	الرياض

وصف الوظيفة

About Syarah

Syarah is focused on transforming the car-buying experience in Saudi Arabia and the Middle East. The company provides an end-to-end digital journey, managing all aspects from sourcing and inspection to financing and shipping, with the aim of streamlining the car purchasing process for customers.

The Role of Showroom Supervisor

Syarah is seeking a Showroom Supervisor to lead its showroom sales team in Riyadh, Riyadh Province. This full-time role focuses on driving sales performance and ensuring a high-quality customer experience. The supervisor will oversee daily showroom operations, support the sales team, work towards achieving sales targets, and ensure a professional buying experience for customers. The position requires 3-5 years of relevant experience.

Key Responsibilities

Supervise and manage daily activities of the showroom sales team to ensure efficient operations.
Set daily and monthly sales targets for the team and monitor performance against KPIs.
Lead, coach, and motivate Sales Officers to achieve individual and team sales targets.
Monitor customer traffic, leads, follow-ups, conversions, and overall showroom sales performance.
Ensure customers receive a professional and high-quality experience throughout the buying journey.
Support the sales team in handling complex customer inquiries, negotiations, complaints, and escalations.
Ensure Sales Officers clearly explain vehicle features, specifications, pricing, financing options, and the purchasing process.
Monitor and support vehicle inspections and test drives, ensuring compliance with showroom procedures and safety requirements.
Review and ensure accuracy and completeness of customer and sales documentation.
Support the team in negotiating vehicle prices and trade-in values in line with company guidelines.
Coordinate with management, vehicle owners, finance companies, and internal teams for timely completion of sales procedures.
Collaborate with procurement and sales teams on vehicle pricing and supplier negotiations to maximize profitability.
Track sales pipeline and follow up on pending deals to ensure timely progression and closure.
Analyze sales performance and prepare regular reports on sales results, conversion rates, customer feedback, and team performance.
Identify areas for improvement and implement actions to increase showroom sales, customer satisfaction, and team productivity.
Conduct regular team meetings, provide performance feedback, and support the development of Sales Officers.
Ensure compliance with company policies, sales procedures, and customer service standards.
Follow up with previous customers to ensure satisfaction, encourage retention, and address post-sale concerns.
Coordinate with relevant departments to resolve customer issues and ensure a smooth post-sale experience.
Perform other duties related to showroom sales and operations as assigned.

Candidate Requirements

Proven ability to lead, motivate, and manage a sales team.
Strong knowledge of automotive sales, vehicle specifications, pricing, and the car-buying process.
Strong negotiation, persuasion, and closing skills.
Excellent verbal and written communication skills.
Strong customer service and relationship-management skills.
Strong leadership, coaching, and problem-solving abilities.
Strong understanding of sales KPIs, targets, conversion rates, and sales performance management.
Excellent time-management and organizational skills, with the ability to prioritize tasks in a fast-paced environment.
Professional appearance and strong interpersonal skills.
Good computer skills and proficiency in Microsoft Office.