Solution Architect Microsoft Dynamics CRM

About the Role

Brainlake is seeking a highly technical Solution Architect Microsoft Dynamics CRM to lead the design and delivery of enterprise customer engagement platforms. This contract role is based in Riyadh, Saudi Arabia, and requires a professional with over 10 years of experience in enterprise technology.

Role Overview

This is a client-facing position where the Solution Architect will be responsible for understanding business processes related to customer engagement, shaping target architectures across Dynamics 365 and the Power Platform, and guiding delivery teams to produce scalable solutions. The role involves working on enterprise-scale transformation programs, requiring accountability for outcomes and the ability to defend architectural decisions through to go-live.

Key Responsibilities

• Lead discovery sessions with business and technology stakeholders to define objectives, current processes, and customer engagement requirements.
• Define end-to-end target architectures across Dynamics 365 Sales, Customer Service, Field Service, and Customer Insights (Data and Journeys).
• Translate business requirements into scalable, secure, and maintainable solutions, balancing configuration, low-code, and custom development.
• Document key architectural decisions, including fit-gap analysis, environment strategy, data model design, and security model.
• Design the Dataverse data model, security architecture (business units, security roles, teams, field-level security), and data migration approach from legacy CRM systems.
• Design integrations between Dynamics 365 and enterprise platforms (ERP, marketing, telephony, identity, data platforms) using Azure Integration Services, APIs, and event-driven patterns.
• Define the solution approach across the Power Platform, including Power Apps, Power Automate, Power Pages, and Copilot Studio.
• Provide technical leadership to development teams, including design and code reviews, development standards, and ALM through Azure DevOps or Power Platform Pipelines.
• Ensure solutions meet performance, scalability, security, and data privacy requirements, including regional data residency.
• Contribute to solutioning, estimation, and scoping of new phases and change requests.
• Prototype and validate approaches to reduce delivery risk.
• Identify opportunities to leverage Copilot and AI capabilities across Dynamics 365 and the Power Platform for business value.
• Advise clients on platform roadmap, licensing implications, and adoption best practices.
• Produce high-quality architecture artifacts, including solution designs, integration specifications, data models, and technical decision records.
• Collaborate with functional consultants, data, integration, and delivery leads throughout the project lifecycle.

Qualifications and Requirements

• 10+ years of experience in enterprise technology, with 6+ years architecting on Dynamics 365 CE / CRM.
• Proven track record of leading end-to-end Dynamics 365 implementations on large-scale, multi-workstream programs.
• Experience in a consulting or systems integration environment, delivering for enterprise clients in a structured, client-facing model.
• Deep hands-on expertise in Dynamics 365 and Dataverse, including data modeling, security model, business process flows, plugins, and the Web API.
• Strong working knowledge of the Power Platform and its governance, including environments, DLP policies, and the CoE approach.
• Solid integration and Azure skills, including Logic Apps, Azure Functions, Service Bus, API Management, and Azure Synapse Link / Microsoft Fabric.
• Experience leading data migration from legacy CRM platforms (*, older Dynamics versions or Salesforce).
• Ability to communicate architecture clearly to both senior business stakeholders and technical teams.
• Comfort working independently in a contract capacity and quickly becoming productive within established client teams.

Preferred Qualifications

• Microsoft Certified: Power Platform Solution Architect Expert (PL-600) or Dynamics 365 functional certifications.
• Experience with Dynamics 365 Contact Center, Omnichannel, or Field Service at scale.
• Experience in regulated or public-sector environments, such as financial services, government, or telecoms.

Application Process

Candidates meeting the above requirements are encouraged to apply. Salary details will be discussed during the interview process.