Specialist VIP Support

About the Role

Qiddiya is seeking a Specialist VIP Support to join their team in Riyadh, Saudi Arabia. This full-time role focuses on providing dedicated executive and VIP support, ensuring minimal downtime and proactive device health. The specialist will be responsible for delivering white-glove communications and escorts during critical events, contributing to the seamless operation of VIP environments.

Role Purpose

The primary purpose of this role is to safeguard executive productivity by implementing tailored support models, escort procedures, and rapid response mechanisms. The Specialist VIP Support will proactively manage device health and performance, prevent incidents, and ensure clear communication for VIPs during all operational scenarios.

Key Responsibilities

• Operate tailored support models, escort procedures, and rapid response protocols to protect executive productivity.
• Orchestrate proactive device health checks, manage patch status, and conduct performance reviews to prevent incidents.
• Manage concise, expectation-setting updates and advisories for VIPs during incidents and scheduled maintenance.
• Coordinate event coverage, ensure peak-period protection, and maintain on-site readiness for board and leadership engagements.
• Drive Level engagement, track outcomes, and gather feedback to enhance satisfaction.
• Ensure confidentiality and implement privileged-access controls for VIP environments.
• Track VIP CSAT, monitor response and restore times, and oversee proactive action completion, implementing improvements as needed.