Telesales Representative

About Hala

Hala is seeking a Telesales Representative to join our team in Riyadh, Saudi Arabia. This full-time role focuses on acquiring and converting SME customers through remote channels.

Role Summary

The Telesales Representative is primarily responsible for engaging with prospective Small and Medium-sized Enterprise (SME) customers. This involves responding to inquiries, explaining financing products, and guiding customers through the application process, all while adhering to company guidelines and targets.

Key Responsibilities

• Contact prospective SMEs and respond to financing inquiries via approved remote channels.
• Explain financing products, eligibility requirements, and application steps clearly.
• Qualify leads based on business details, financing needs, and customer interest.
• Follow up on incomplete applications and missing documents to ensure completion.
• Refer qualified leads requiring field support to Sales Agents with comprehensive handover notes.
• Achieve assigned targets for calling, lead qualification, and conversion.
• Maintain accurate CRM records of calls, lead status, and follow-up actions.
• Adhere to approved scripts and confidentiality procedures, without promising financing approval.

Company Commitments

• Comply with Hala’s code of conduct and ethics.
• Promote Hala’s vision, mission, values, and desired behaviors.
• Commit to Hala’s rules and regulations.
• Perform tasks as directed to achieve organizational goals.
• Share knowledge with the team and support their development.

Qualifications and Experience

• High School Degree. Equivalent years of relevant experience may be considered in lieu of formal education.
• 0–1 years of experience in a similar telesales or customer acquisition role.

Application Process

Interested candidates are encouraged to apply for this full-time position in Riyadh.