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About Hdaiacom Perfume Company and the Role

Hdaiacom Perfume Company is seeking a Customer Service and Marketing Officer to join its dedicated team in Riyadh, Saudi Arabia. This is a full-time position, ideal for individuals with 0-1 years of experience, offering an opportunity to contribute to both customer engagement and sales initiatives within the perfume industry.

Role Objective

The primary objective of this role is to deliver exceptional customer service, efficiently manage customer requests, and actively contribute to increasing sales and enhancing overall customer satisfaction for Hdaiacom Perfume Company.

Key Responsibilities

• Respond to customer inquiries across various channels, including phone, WhatsApp, and social media platforms.
• Receive, accurately record, and diligently track customer orders through to successful delivery.
• Resolve customer issues and complaints effectively, coordinating as necessary with relevant internal departments.
• Provide customers with comprehensive information regarding products, pricing, and usage instructions.
• Maintain proactive engagement with existing customers to understand and address their evolving needs.
• Actively support product sales efforts and contribute to achieving established sales targets.
• Accurately record and regularly update customer data within company systems.
• Monitor customer feedback and escalate significant observations or trends to management.
• Prepare clear and concise reports on orders, sales performance, and customer inquiries.

Qualifications and Education

• A Diploma or Bachelor's degree in Business Administration, Marketing, or a closely related field.
• Previous experience (0-1 years) in customer service or sales roles is required, with a preference for experience in cosmetics or consumer products.

Required Competencies and Personal Attributes

• Strong communication and interpersonal skills for effective customer interaction.
• Demonstrated ability to persuade, follow up, and successfully complete sales processes.
• Basic proficiency in computer usage and Microsoft Office applications.
• Aptitude for utilizing WhatsApp and social media platforms for professional customer communication.
• Excellent organizational skills and the capacity to perform effectively under pressure.
• A collaborative and team-oriented mindset.
• Professional demeanor, good presentation, and consistent commitment to work schedules.

Work Setting

This full-time position is located in Industrial City 2, Riyadh. Candidates residing in close proximity to the workplace are preferred.