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Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives, driven by innovation and a deep commitment to care. As we grow, we seek passionate individuals who resonate with our vision and values.

Job Summary:
In this role, you will implement patient-centered strategies, analyze feedback, and collaborate with multidisciplinary teams to enhance the patient journey. You'll oversee complaint resolution, advocate for patients, and lead initiatives aimed at improving communication through digital platforms.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experiences concerning their treatment and stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge and implement improvements.
• Communicate with patients to identify their needs and guide them towards treatment progress.
• Resolve patient complaints and concerns through structured feedback loops.
• Work with care providers to familiarize them with individual's patient needs and preferences.
• Implement patient-focused programs and supervise training for healthcare staff on best practices in patient-centered care.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree in a health-related field (nursing, healthcare administration, public health, or related field).
• 3 to 5 years of experience in a related field.
• Professional Certification: CPXP.

Skills:

• Excellent command of English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for patients and their families.
• Excellent problem-solving skills.
• Exceptional customer service abilities.