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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Us as a Customer Care Agent!
At Ninja 🥷🏽 نينجا, we're dedicated to ensuring an exceptional customer experience through timely, professional, and effective chat support. As a Customer Care Agent, you will address customer inquiries and resolve issues, all while striving to enhance the customer experience.

Responsibilities:
  • Customer Support: Respond promptly to customer inquiries through chat, maintaining a friendly and professional tone. Assist customers with questions about order status, product details, troubleshooting, and general inquiries.
  • Problem Resolution: Identify customer needs, provide accurate solutions or escalate issues, and follow up to ensure customer satisfaction.
  • Collaboration & Teamwork: Work closely with cross-functional teams to ensure high levels of customer satisfaction and participate in team meetings and training.
  • Continuous Improvement: Stay updated on company products and contribute feedback to enhance service quality.
  • Documentation & Feedback: Document customer interactions in CRM tools and suggest process improvements based on feedback.

Requirements:
  • High school diploma or equivalent; an associate's or bachelor's degree preferred.
  • Previous customer service experience, especially in chat support.
  • Strong written communication skills and attention to detail.
  • Ability to multitask and manage time effectively.
  • Proficiency with chat software and CRM tools is an asset.
  • A passion for delivering excellent customer service.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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