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Contract TypeContract TypeFull-time
Workplace typeWorkplace typeOn-site
LocationLocationRiyadh
Join Red Sea Global as a Customer Care Specialist!

As a Customer Care Specialist, you will be the primary point of contact for clients engaging with our Destination Management Company (DMC). Your role is crucial in building strong client relationships while delivering an exceptional customer experience.

Key Responsibilities:
  • Customer Communication: Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages, ensuring prompt and effective responses.
  • Sales Opportunities: Identify and generate sales opportunities while upselling services tailored to guests' unique needs.
  • Booking Management: Manage bookings accurately, preparing sales proposals to meet and exceed sales targets.
  • Customer Support: Understand customer requirements, address complaints quickly, and deliver personalized experiences for VIP customers.
  • Administrative Tasks: Maintain accurate records, analyze customer feedback, and ensure timely resolution of pending issues.

Qualifications:
- Bachelor’s degree or diploma in a relevant field.
- Minimum of 1 year of experience in a similar role.

Skills Needed:
  • Proficiency in English.
  • Strong customer focus with excellent problem-solving skills.
  • High attention to detail.
  • Proactive attitude and ownership.
  • Ability to manage high volumes of inquiries.
  • Exceptional interpersonal skills.

Requirements

  • Open for all nationalities
  • No experience required
Saud

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