Customer complaints clerk Jobs in Riyadh

Join Red Sea Global as a Customer Care Specialist!

As a Customer Care Specialist, you will be the primary point of contact for clients engaging with our Destination Management Company (DMC). Your role is crucial in building strong client relationships while delivering an exceptional customer experience.

Key Responsibilities:

• Customer Communication: Efficiently handle a high volume of inbound calls, emails, and WhatsApp messages, ensuring prompt and effective responses.
• Sales Opportunities: Identify and generate sales opportunities while upselling services tailored to guests' unique needs.
• Booking Management: Manage bookings accurately, preparing sales proposals to meet and exceed sales targets.
• Customer Support: Understand customer requirements, address complaints quickly, and deliver personalized experiences for VIP customers.
• Administrative Tasks: Maintain accurate records, analyze customer feedback, and ensure timely resolution of pending issues.

Qualifications:
- Bachelor’s degree or diploma in a relevant field.
- Minimum of 1 year of experience in a similar role.

Skills Needed:

• Proficiency in English.
• Strong customer focus with excellent problem-solving skills.
• High attention to detail.
• Proactive attitude and ownership.
• Ability to manage high volumes of inquiries.
• Exceptional interpersonal skills.

Join Our Team as a Customer Services Specialist!

We are seeking an energetic and skilled Customer Services Specialist to join our team in Riyadh. The ideal candidate will be responsible for addressing customer inquiries, ensuring their satisfaction, and maintaining a positive brand image through prompt and effective communication.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, and social media in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Effectively handle customer complaints and escalate complex issues to the relevant departments as necessary.
• Record and maintain detailed logs of customer communications and interactions in an organized manner.
• Coordinate with internal teams to ensure timely and quality resolution of customer issues.

Requirements:

• Previous experience in customer service or technical support (preferably 1 to 3 years).
• Proficient in both Arabic and English (spoken and written).
• Strong problem-solving skills and the ability to handle difficult situations.
• Familiarity with Customer Relationship Management (CRM) systems and support tools is a plus.

Join CLA Saudi Arabia as a Compliance Officer
In this crucial role, you will be responsible for ensuring adherence to regulatory requirements in the financial and fintech sectors in Saudi Arabia. Your expertise will contribute significantly to our compliance framework, allowing our firm to maintain its high standards of service and integrity.

Key Responsibilities:

• Establish, implement, and maintain compliance frameworks aligned with regulatory requirements in Saudi Arabia, specifically with CMA (Capital Market Authority) guidelines.
• Conduct risk assessments and compliance audits to identify potential issues and ensure regulatory adherence.
• Monitor fintech innovations and their compliance implications while supporting the integration of regulatory measures.
• Provide training to staff on compliance standards and best practices, ensuring awareness of CMA regulations.
• Prepare and submit compliance reports to management and regulatory bodies.
• Investigate compliance violations and recommend corrective actions.
• Stay updated on evolving financial and fintech regulations in KSA.
• Collaborate with internal teams to embed compliance measures in daily operations effectively.

Requirements:

• Bachelor’s degree in finance, Business Administration or a related field.
• CME-1 Certification recognized by Saudi Arabia’s Capital Market Authority is mandatory.
• 35 years of experience in compliance roles, ideally within the financial and fintech industries.
• Strong knowledge of regulatory frameworks and CMA standards.
• Exceptional analytical, problem-solving, and risk assessment skills.
• Attention to detail, high ethical standards, and the ability to handle confidential information.
• Effective communication and interpersonal skills for interacting with regulators and teams.

Apply now or send your CV to j@*********

Job Summary
We are looking for a Customer Service Representative who will be responsible for our front office activities related to order management, design handling, supply and demand, and logistics, linked to customer service excellence which also includes offering quality service with innovative solutions to drive customer satisfaction and improve overall customer experience.

What you will do:

• Customer care and after-sales services.
• Be an active member of the accounts team.
• Drive monthly evaluation, analysis, and optimization of customer-relevant KPIs.
• Present results in the quarterly meeting with customers.
• Participate with input in the monthly rolling forecast, populate the tool, and drive accuracy improvement.
• Identify opportunities for improvement and advancing the supply chain service level in packaging and additional materials.
• Monitor and drive improvement of the finished goods inventory.
• Drive digitalization and promote self-service tools.
• Take special tasks and independent projects (further development of key figures).
• Drive continuous improvement through common agenda projects in account initiatives.
• Understand the market's specific supply chain needs and work to continuously optimize & improve supply chain operations.

Profile description:
We believe you have:

• 0203 years of prior work experience in a similar role.
• Customer-focused mindset and self-driven, proactive, and highly structured individual.
• Ability to handle multiple tasks while demonstrating time management and prioritize among them.
• You are fluent in English, both spoken and written. Good working knowledge of MS Office.
• Strong business communication skills, both written and verbal.
• Excellent analytical thinking and resilience.
• Customer focus, objective, and productivity-oriented.
• Tools: SAP, Microsoft Office, Teams, Power BI and CRM.
• Ability to work independently and under pressure, keeping an eye on details.

We offer:
We Offer You a variety of exciting challenges with ample opportunities for development and training in a truly global landscape. A culture that pioneers a spirit of innovation where our industry experts drive visible results. An equal opportunity employment experience that values diversity and inclusion. Market competitive compensation and benefits with flexible working arrangements.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! Our mission is to help people live longer, healthier, and happier lives, driven by innovation and a deep commitment to care. As we grow, we seek passionate individuals who resonate with our vision and values.

Job Summary:
In this role, you will implement patient-centered strategies, analyze feedback, and collaborate with multidisciplinary teams to enhance the patient journey. You'll oversee complaint resolution, advocate for patients, and lead initiatives aimed at improving communication through digital platforms.

Primary Responsibilities:

• Submit periodic progress reports on the strategic plans and operations of the Patient Experience Unit.
• Handle all aspects of patient experiences concerning their treatment and stay at My Clinic’s facility.
• Collaborate with cross-functional teams to map the patient journey from admission to discharge and implement improvements.
• Communicate with patients to identify their needs and guide them towards treatment progress.
• Resolve patient complaints and concerns through structured feedback loops.
• Work with care providers to familiarize them with individual's patient needs and preferences.
• Implement patient-focused programs and supervise training for healthcare staff on best practices in patient-centered care.
• Generate and deliver reports on patient progress and overall status.
• Perform other professional duties as assigned.

Education / Professional Qualifications:

• Bachelor’s degree in a health-related field (nursing, healthcare administration, public health, or related field).
• 3 to 5 years of experience in a related field.
• Professional Certification: CPXP.

Skills:

• Excellent command of English and Arabic.
• Proficient with Microsoft Office Suite.
• Strong empathy and compassion for patients and their families.
• Excellent problem-solving skills.
• Exceptional customer service abilities.

Join our team at a dermatology and cosmetology clinic in Northern Riyadh as a customer service specialist!

We are looking for an enthusiastic and qualified individual to provide exceptional customer service. In this role, you will be responsible for:

• Receiving and professionally responding to customer calls and inquiries.
• Resolving customer issues and providing appropriate support.
• Accurately recording data and updating customer information.
• Following up on customer requests and ensuring their complete satisfaction with the service.

Requirements:

• Relevant educational qualification (diploma or bachelor's degree).
• Excellent communication skills.
• Full proficiency in Microsoft Office programs.
• Previous experience in customer service is preferred.

If you are interested, please send your CV to the email address mentioning the job title.

We at Two Sa Company in the retail field are looking for an exceptional Customer Service Supervisor!
If you possess strong communication skills and the ability to professionally handle customers, we want you on our team. This position offers a great opportunity for those with experience in supervising a customer service team and the ability to solve problems and make decisions.-

Requirements:

• Immediate start
• At least two years of experience in customer service supervision
• Strong communication skills
• Ability to solve problems and make decisions
• Proficiency in using customer service systems