Company Description

Nature Touch Spa is the ultimate wellness destination focused on improving the mind, body, and spirit of our guests. Located in Jubail, our spa offers a lush experience with enchanting settings and a warm, inviting staff. Our team is devoted to providing true relaxation and calming the mind, body, and soul of every guest.

Role Description

This is a full-time on-site role for a Guest Service &  Sales Associate at Nature Touch Spa in Jubail. The Receptionist will be responsible for phone etiquette, receptionist duties, clerical skills, communication, and customer service tasks on a day-to-day basis at the spa.

Qualifications

• Phone Etiquette and Communication skills
• Working hours from 2:30pm - 11:30pm (1 hour break in between)
• Good Attitude and Willing to train
• Experience in Receptionist Duties and Clerical Skills
• Social Media Knowledge 
• Strong Customer Service skills
• Attention to detail and organization skills
• Ability to multitask and work in a fast-paced environment
• Previous experience in a spa or hospitality industry is a plus
• High school diploma or equivalent

• The ability to speak English.
• Previous experience in the hotel field.

• Inspect guest rooms and public areas post-cleaning to maintain quality standards.
• Manage room assignments, prioritize cleaning tasks, and update room statuses.
• Coordinate effectively with Housekeeping, Engineering, Front Office, and Laundry teams.
• Assist with hiring, training, and motivating Housekeeping staff.
• Ensure compliance with safety and security protocols; report any maintenance issues.

• High school diploma or *** equivalent.
• At least 1 year of related work experience, including supervisory experience.
• Strong communication skills and ability to maintain positive relationships with team members.

Key Responsibilities

• Greet guests warmly and professionally upon arrival

• Manage reservations, waiting lists, and guest flow

• Seat guests according to table availability and service standards

• Communicate clearly with the service and kitchen teams

• Maintain cleanliness and organization of the entrance and waiting area

• Handle guest inquiries and direct them appropriately

• Support the service team during peak hours when needed

Requirements

• Previous experience in hospitality is an advantage

• Good communication and interpersonal skills

• Presentable appearance and professional attitude

• Ability to stay calm and organized during busy periods

• Basic English communication (Arabic is a plus)

• Flexible to work shifts, weekends, and holidays

• Oversee the housekeeping team and lead by example to ensure high standards of cleanliness.
• Work closely with the Housekeeping Manager to ensure guest satisfaction and smooth operations.
• Maintain an impeccable guest experience through a detail-driven approach.

• 1-2 years supervisory experience in a similar position.
• Hospitality degree is a plus.
• An eye for detail and strong problem-solving skills.
• Ability to work as part of a team.
• Strong verbal communication skills.

• Be part of a team that creates exceptional experiences and memorable moments every day.
• We invest in your growth, learning, and career development.
• Join a workplace that’s inclusive and values diversity.
• Enjoy exclusive global and local benefits.

• Recording and noting items that require repair and following up on actions.
• Submitting maintenance and repair recommendations to the Executive Housekeeper.
• Coordinating with the Engineering team for needed repairs and maintenance work.
• Cleaning and ensuring compliance with grooming standards as per the Employee Handbook.
• Assisting in drafting the housekeeping duty roster and ensuring it is updated daily.

• Previous experience as a housekeeping supervisor in a five-star hotel.
• High proficiency in both written and verbal English.
• Computer skills and effective training abilities.
• Willingness to work on extended duty hours.

• Supervise the team of Housekeeping Attendants towards achieving operational objectives.
• Prepare job assignments for Housekeeping Attendants and issue keys and supplies.
• Take note of VIPs, Do Not Disturb, Sleep Out, and Double-Lock Rooms, and take appropriate action.
• Inspect areas cleaned using a checklist to ensure standards are met.
• Supervise cleaning of guest rooms, corridors, and stairwells.
• Train and assist Housekeeping Attendants.
• Assist with inventory and maintenance of housekeeping machines and equipment.

• Diploma or vocational training in hospitality.
• Previous minor supervisory experience within the Housekeeping Department of a hotel.
• Good command of written and spoken English communication skills.
• Strong interpersonal and problem-solving abilities.
• Computer literacy and experience with Opera is an advantage.

• Record and note items that require repairs and follow up accordingly.
• Submit recommendations for maintenance and equipment relocation to the Executive Housekeeper.
• Coordinate with Engineering for necessary repairs and follow up on outstanding work orders.
• Ensure compliance with grooming standards and cleanliness of equipment and areas.
• Assist in drafting the housekeeping duty roster based on peak periods.

• Previous experience as a housekeeping supervisor in a five-star hotel.
• High proficiency in written and verbal English.
• Strong computer and effective training skills.
• Willingness to work extended duty hours.

• Structured learning and development pathways.
• Competitive benefits and recognition programs.
• A diverse and inclusive workplace that values respect and collaboration.

Hotel Reservations and Contracts Officer

Entity:
88Destinations Company (88D)
Location:
Kingdom of Saudi Arabia

Job Summary

We are looking for a Hotel Reservations and Contracts Officer to manage hotel pricing, respond to hotel inquiries from clients, confirm hotel bookings, and support hotel contracting activities.

The position is full-time from the office and requires continuous coordination with hotels and sales, pricing, and operations teams to ensure prompt response and accuracy of execution.

Proficiency in English, both spoken and written, is a prerequisite.

Main Tasks and Responsibilities

1) Hotel pricing and responding to customer requests:
- Receiving hotel requests from customers or sales teams.
- Preparing hotel quotations accurately and quickly.
- Responding to inquiries about availability, prices, and alternative hotels.
- Following up on offers until confirmation or cancellation.

2) Managing reservations and confirmations:
- Confirming hotel bookings according to approved programs.
- Managing modifications, cancellations, and non-refundable policies.
- Ensuring accuracy of check-in and check-out dates, room types, and number of nights.

3) Supporting hotel contracts:
- Assisting management in updating prices and hotel contracts.
- Following up on availability and allocations with hotels.
- Maintaining and organizing hotel contract files.

4) Internal coordination:
- Coordinating with sales, pricing, and operations teams.
- Delivering confirmed bookings to the operations team on time.

5) Managing relationships with hotels:
- Daily communication with hotel reservations and sales departments.
- Resolving issues related to availability, prices, or bookings.
- Maintaining strong professional relationships with hotel partners.

6) Reporting and follow-up:
- Preparing basic reports on bookings and prices as needed.
- Complying with company-approved pricing and booking policies.

Work System

- Full-time from the office.
- The role does not include remote work.
- Requires flexibility in working hours during peak seasons.

Travel and Field Inspections

- The job may require travel to other cities within the Kingdom.
- Conducting field visits (Site Inspections) to new hotels or potential partners.
- Travel is coordinated in advance and approved by management.

Qualifications and Required Experience

- A university degree in tourism, hotel management, business administration, or a related field.
- 2 to 4 years of experience in hotel reservations, pricing, or contracting.
- Previous experience in a DMC or tour operator is preferred.
- Proficiency in English is a prerequisite.

Required Skills

- High accuracy in work and attention to detail.
- Strong communication skills.
- Ability to manage multiple bookings simultaneously.
- Organizational and problem-solving skills.

Reporting Line

Reports to:
Reservations Manager / Operations Manager – 88Destinations

• Oversee the daily cleanliness of rooms and public areas.
• Coordinate work schedules and tasks for the housekeeping team.
• Ensure all rooms are ready before guest check-in.
• Conduct daily inspections and report observations promptly.
• Train and guide new housekeeping staff.
• Address and resolve guest complaints related to cleanliness.
• Manage cleaning supplies and request additional items as needed.
• Coordinate with maintenance for any damages or malfunctions in rooms.

• Manage guest queries in a friendly, timely, and efficient manner.
• Ensure knowledge of the menu and all products available.
• Follow correct reporting procedures when faced with issues.
• Practice Hilton Grooming standards including uniform dress code and personal hygiene.
• Assist callers courteously and accurately relay messages, ensuring they are legible and timely.
• Possess a good understanding of the restaurant's seating arrangements.
• Comply with hotel security, fire regulations, and health and safety legislation.

• Positive attitude and commitment to providing high levels of customer service.
• Good communication skills (oral and written).
• Excellent grooming standards.
• Flexibility to adapt to various work situations.
• Ability to work independently and as part of a team.

• Degree in a relevant area.
• Experience in the Food and Beverage industry.
• Prior experience handling cash.
• Knowledge of Food Hygiene Regulations.

• Receive guests at the hotel's restaurants and manage seating arrangements.
• Assist in managing inventory of the outlet effectively.
• Support service staff during peak hours, ensuring a smooth flow of operations.

• A relevant degree or diploma in Hospitality or Tourism Management is preferred.
• At least 2 years of work experience in hotel operations.
• Strong customer service, communication, and interpersonal skills.

• Relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.
• Excellent customer service, communication, and interpersonal skills.