Call center agent Jobs in Saudi Arabia

• Answer inbound calls from customers regarding automotive services, products, and inquiries.
• Maintain up-to-date knowledge of the company's products, services, and promotions.
• Document customer interactions, concerns, and resolutions in the company's CRM system.
• Provide accurate information to customers while maintaining a high level of customer satisfaction.
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.

• Bachelor's degree or diploma.
• Prior experience in an automotive or customer service call center environment is a plus.
• Positive attitude and good communication skills.
• Excellent problem-solving skills and attention to detail.
• Availability to work flexible hours.

• Build a customer-oriented focus by providing quality actions and resolutions to customer concerns and queries.
• Follow communication/update expectations with clients in accordance with Nextcare policies.
• Answer inbound calls and assist customers with specific inquiries.
• Build customer interest in the services and products offered by the company.
• Provide personalized customer service at the highest level.
• Update existing databases with changes and the status of customers.
• Document details of telephone conversations and actions taken.
• Follow up on calls with clerical duties including faxing, filling paperwork, and liaising with other departments.
• Analyze various problem parts properly and develop logical solutions.
• Train and nurture junior Call Centre Agents to maximize quality calls and customer service delivery.

• Diploma Degree in Business Administration or above.
• New graduates or experience in Customer Service or Insurance preferred.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Physically fit to carry out duties.

• Answer inbound calls from customers regarding automotive services, products, and inquiries.
• Maintain up-to-date knowledge of the company's products, services, and promotions.
• Document customer interactions, concerns, and resolutions in the company's CRM system.
• Provide accurate information to customers while maintaining a high level of customer satisfaction.
• Adhere to call center scripts and guidelines to provide consistent and high-quality customer service.

• Bachelor's degree or diploma.
• Prior experience in an automotive or customer service call center environment is a plus.
• Positive attitude and good communication skills.
• Excellent problem-solving skills and attention to detail.
• Availability to work flexible hours.

• Build a customer-oriented focus by providing quality actions and resolutions to customer concerns and queries.
• Follow communication/update expectations with clients in accordance with Nextcare policies.
• Answer inbound calls and assist customers with specific inquiries.
• Build customer interest in the services and products offered by the company.
• Provide personalized customer service at the highest level.
• Update existing databases with changes and the status of customers.
• Document details of telephone conversations and actions taken.
• Follow up on calls with clerical duties including faxing, filling paperwork, and liaising with other departments.
• Analyze various problem parts properly and develop logical solutions.
• Train and nurture junior Call Centre Agents to maximize quality calls and customer service delivery.

• Diploma Degree in Business Administration or above.
• New graduates or experience in Customer Service or Insurance preferred.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Physically fit to carry out duties.

• Respond to telephone inquiries about the company's services following standard scripts and procedures.
• Ensure calls are answered in a timely manner and handled effectively.
• Document all details of telephone conversations and actions taken.
• Guide and train junior Call Center Agents to maximize the quality of service.
• Build customer interest in our services and products.
• Maintain existing databases with updates on each customer status.

• Diploma Degree in Business Administration or higher.
• New graduates are welcome; experience in customer service or insurance is preferred.
• Fluency in MS Office (Excel, Word, Outlook, PowerPoint).
• Ability to manage physical demands of the role.

• Provide accurate information about Bupa Arabia's network, products, and services to ensure customer satisfaction.
• Address and resolve customer complaints with minimal intervention from supervisors.
• Identify recurring issues and communicate them to appropriate teams for prompt corrective action.
• Utilize various systems for claims research, preauthorizations, and contract interpretation.

• Experience in customer service or call centers.
• Strong analytical and problem-solving abilities.
• Capacity to handle multiple tasks in a fast-paced environment.
• Excellent follow-up and conflict-resolution skills.

• Monitor and review agent calls, chats, and emails to assess quality and adherence to service standards.
• Provide feedback to agents based on quality assessments and identify training needs.
• Collaborate with Team Leaders and Training Supervisors to address gaps and improve performance.
• Develop and maintain quality scoring metrics and documentation.
• Generate reports on quality performance and suggest initiatives for improvement.

• Saudi National
• Bachelor’s degree in Business Administration, or equivalent fields of studies
• 2+ years of experience in a quality assurance role, preferably within a Contact Center.
• Attention to detail and strong analytical skills.
• Familiarity with CRM and Contact Center software and quality monitoring tools.
• Languages: English and Arabic

• Inclusive and diverse culture that encourages innovation and flexibility in remote, in-office, and hybrid work setups.
• Highly competitive compensation packages, including the potential for shares.
• Regular training and an annual learning stipend.
• Work with a talented team of over 30 nationalities across 7 countries.
• Autonomy, mentoring, and challenging goals.

• Manage inbound and outbound customer calls with professionalism.
• Promote and sell products/services to potential customers.
• Provide accurate information regarding our offerings and company policies.
• Achieve and exceed sales targets.
• Address customer complaints effectively.
• Maintain high customer satisfaction levels.
• Document customer interactions accurately.
• Follow up on sales leads.

• Must be a Saudi national (female).
• Minimum of 2 years of experience in a call center, customer service, or tele sales role.
• Proven track record of achieving sales targets.
• Native proficiency in Arabic; fluency in English is a plus.
• Strong communication, negotiation, and interpersonal skills.
• Able to work in a fast-paced environment.
• Proficient in computer use and call center software.
• Positive, self-motivated, and customer-focused.

• Competitive salary with performance-based incentives.
• Opportunities for career growth.
• A supportive and inclusive work environment.

• Bachelor/Diploma Degree.
• Good command of English.
• Flexible working hours (choices include 8am-5pm, 11am-8pm, or a split shift 8am-1pm/4pm-8pm).

• Customer Support: Manage incoming calls, address customer inquiries, and provide accurate information regarding our products and services.
• Issue Resolution: Identify and resolve customer complaints efficiently, maintaining a positive customer experience.
• Data Entry and Documentation: Accurately record and document interactions in the CRM system for follow-up and quality assurance.
• Product Knowledge: Maintain up-to-date knowledge of our product offerings, policies, and procedures to deliver relevant support.
• Collaboration: Work with team members and other departments to ensure seamless service delivery and escalate issues as needed.
• Performance Metrics: Meet or exceed performance goals related to calls handled, customer satisfaction, and first call resolution rates.

• High school diploma or equivalent; degree in a related field is a plus.
• Prior experience in a customer service or call center role is preferred.
• Strong communication skills, both verbal and written.
• Ability to handle stressful situations and manage customer expectations effectively.
• Proficient in using computer systems and CRM software.
• Fluency in Arabic is preferred; knowledge of English is an advantage.

• Provide comprehensive customer service and handle inquiries with professionalism.
• Identify recurring problems and direct information for prompt corrective actions.
• Utilize multiple systems for preauthorizations, claims, and contract interpretation.
• Understand and interpret client and provider contracts while assisting callers.
• Strive for customer satisfaction and continuous improvement in service delivery.
• Competently deal with customer complaints to resolve issues efficiently.

• Experience in Customer Service or Call Center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multi-task in a fast-paced environment and work effectively under stress.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent follow-up skills and the ability to manage conflict tactfully.

• Provide comprehensive customer service and handle inquiries with professionalism.
• Identify recurring problems and direct information for prompt corrective actions.
• Utilize multiple systems for preauthorizations, claims, and contract interpretation.
• Understand and interpret client and provider contracts while assisting callers.
• Strive for customer satisfaction and continuous improvement in service delivery.
• Competently deal with customer complaints to resolve issues efficiently.

• Experience in Customer Service or Call Center environments.
• Proficient in using personal computers and navigating software applications.
• Ability to multi-task in a fast-paced environment and work effectively under stress.
• Strong troubleshooting, problem-solving, and analytical skills.
• Excellent follow-up skills and the ability to manage conflict tactfully.

Job Title: Call Center Employee

Working Days: 6 days with variable shifts

Working Hours: 9 hours

Job Description:

We are looking for an enthusiastic and dedicated Call Center Employee to join our influencer marketing agency. The ideal candidate will be responsible for contacting influencers, coordinating visits, and managing coverage tasks. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

- Contacting influencers via phone, email, and social media to schedule visits and coverage tasks.

- Coordinating and managing influencer visits, ensuring that all logistics run smoothly.

- Providing detailed information about our campaigns and answering any questions influencers may have.

- Maintaining accurate records of all interactions and scheduled visits.

- Collaborating with the marketing team to ensure the smooth execution of influencer campaigns.

- Following up with influencers to gather feedback and ensure satisfaction.

- Addressing any issues or concerns that may arise during the coordination process.