Call center agent Jobs in Saudi Arabia

Job Title:
WhatsApp Customer Service Representative – Supporting Entrepreneurs and Startups (Remote – WhatsApp Only)
Type of Work:
Full Remote | Only Communication Channel: WhatsApp Business
Main Purpose:
To assist entrepreneurs and small/startup companies quickly and professionally via WhatsApp, from the initial inquiry to service follow-up (establishment, human resources, funding, business plans, management consulting).
Main Tasks (Brief):
Quick response (within minutes) to incoming inquiries about the company's services
Step-by-step explanation of services: Company establishment – Visas – Recruitment – Organizational structure setup – Business plan – Self/bank/investor funding – Incubators/support programs
Collecting basic client data (project name, idea, budget, current stage)
Sending price packages, terms, timeline, required documents
Booking consulting appointments or sessions with specialists (lawyer, financial consultant, human resources expert)
Following up on the status of the application/project (funding under review – visa issued – employee hired…)
Handling objections and complaints politely and escalating as necessary
Sending quick free tips to build trust (*, "The first 3 steps to obtain funding from institutions")
Recording every conversation and updating the client's status in the system/CRM
Basic Requirements:
At least 6 months of experience in WhatsApp customer service (preferably in business consulting/funding/human resources)
Excellent Arabic language (correct writing + Gulf/Saudi dialect in style)
Good knowledge of terms: Institutions – Sponsorship – Commercial Registry – Capital funding – pitch deck – MVP
Fast typing + high organization (handling 5–15 clients at the same time)
Modern smartphone + very strong internet
Patience + positive spirit + ability to turn a simple inquiry into a potential client
Competitive advantage (provides a significant advantage):
Previous experience dealing with Saudi or Gulf entrepreneurs
Knowledge of government support programs (Institutions, Development Fund, Entrepreneurship, Social Development Bank…)
Basic ability to suggest additional services (upsell) such as "Funding package + Human Resources plan")
Common working hours: 8–9 hours daily | 5–6 days weekly
Expected salary (approximate): 3,000 – 6,000 SAR + incentives (based on the number of converted clients/services sold)
Registration via WhatsApp: +9***********
or 05********

• Professionally respond to customer calls and address inquiries and complaints.
• Adhere to post-sale policies and approved regulatory requirements.
• Handle customer complaints and resolve issues related to products or services.
• Provide customers with information on the company’s services and products.
• Process customer forms, requests, and applications.
• Transfer incoming calls to appropriate departments as needed.
• Follow up on complex customer calls as per requirements.
• Document call notes and reports, updating them in the CRM system.
• Use various communication methods to achieve optimal impact, adapting style to the interests of different parties.
• Effectively influence and motivate others to achieve better performance and strive for excellence.
• Prepare for negotiations and clarifying objectives while being ready to respond to potential objections.
• Manage administrative tasks and coordinate communication with internal departments.

• Proficient in both Arabic and English.
• Proficient in using computer applications.
• Excellent communication skills.
• Problem-solving skills.
• Professional phone handling techniques.
• Ability to work under pressure.

• Professionally respond to customer calls and address inquiries and complaints.
• Adhere to post-sale policies and approved regulatory requirements.
• Handle customer complaints and resolve issues related to products or services.
• Provide customers with information on the company’s services and products.
• Process customer forms, requests, and applications.
• Transfer incoming calls to appropriate departments as needed.
• Follow up on complex customer calls as per requirements.
• Document call notes and reports, updating them in the CRM system.
• Use various communication methods to achieve optimal impact, adapting style to the interests of different parties.
• Effectively influence and motivate others to achieve better performance and strive for excellence.
• Prepare for negotiations and clarifying objectives while being ready to respond to potential objections.
• Manage administrative tasks and coordinate communication with internal departments.

• Proficient in both Arabic and English.
• Proficient in using computer applications.
• Excellent communication skills.
• Problem-solving skills.
• Professional phone handling techniques.
• Ability to work under pressure.

• Receive every guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up-to-date knowledge of the hotel and local services.
• Utilize the Opera guest profile system to maintain guest awareness.
• Complete long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls promptly and to the established standard.
• Ensure the proper operation of the switchboard for fast and efficient call transferring.
• Take messages for guests and management as per the required standard.

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Handle incoming and outgoing calls, emails, and chats professionally.
• Respond to customer inquiries and resolve issues promptly.
• Record, update, and maintain customer information in the system.
• Escalate complex cases to the appropriate department when necessary.
• Follow communication scripts, policies, and procedures.
• Meet performance targets in response time and customer satisfaction.
• Maintain confidentiality of customer information and adhere to company standards.
• Provide feedback and suggest improvements to enhance service quality.

• Diploma or Bachelor’s degree (preferred).
• Previous experience in a call center or customer service role is advantageous.
• Excellent communication skills in English, both spoken and written.
• Strong problem-solving and interpersonal skills.
• Ability to work under pressure and handle difficult situations.
• Basic computer skills and familiarity with CRM systems.
• Team player with a customer-focused attitude.

• Ability to work shifts if required.
• Office-based or contact center environment.