Call center agent Jobs

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Provide accurate and timely information to customers while ensuring high levels of satisfaction.
• Resolve customer complaints by investigating problems, developing solutions, and taking appropriate actions.
• Follow up with customers on unresolved issues to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and departments to resolve customer issues effectively.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies for accurate customer information.
• Adhere to call center scripts and guidelines to ensure quality service.
• Meet or exceed call center performance metrics.

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in one of the following languages: Turkish, French, Malay, Urdu, Japanese, Chinese, Spanish.
• Strong problem-solving abilities and decision-making skills.
• Able to work in a fast-paced environment with strong attention to detail.
• Ability to multitask and prioritize effectively.
• Positive and professional attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with call center software and computer applications.
• Strong knowledge of customer service principles.

• Answer inbound calls and respond to customer inquiries professionally and courteously.
• Provide accurate and timely information to customers while ensuring high levels of satisfaction.
• Resolve customer complaints by investigating problems, developing solutions, and taking appropriate actions.
• Follow up with customers on unresolved issues to ensure satisfaction.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members and departments to resolve customer issues effectively.
• Upsell products and services when appropriate.
• Stay updated on product knowledge and company policies for accurate customer information.
• Adhere to call center scripts and guidelines to ensure quality service.
• Meet or exceed call center performance metrics.

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal and written communication skills in one of the following languages: Turkish, French, Malay, Urdu, Japanese, Chinese, Spanish.
• Strong problem-solving abilities and decision-making skills.
• Able to work in a fast-paced environment with strong attention to detail.
• Ability to multitask and prioritize effectively.
• Positive and professional attitude.
• Flexibility to work shifts, including evenings, weekends, and holidays.
• Familiarity with call center software and computer applications.
• Strong knowledge of customer service principles.

• Answer inbound calls and assist customers with specific inquiries.
• Perform outbound calls for appointments, telemarketing, and surveys.
• Build customer interest in our services and products.
• Provide personalized customer service at the highest level.
• Update and maintain customer databases and systems.
• Assist in updating IVR recordings as needed.
• Carry out other duties as assigned.

• Basic computer knowledge and technological skills.
• Excellent verbal and written communication skills.
• The ability to manage difficult customer situations.
• Dependability and punctuality.
• Strong judgment and problem-solving abilities.
• A team player with a pleasant demeanor.

• Handle inbound and outbound calls in a professional and courteous manner.
• Identify customer needs and provide accurate information and solutions to inquiries.
• Document customer interactions and maintain accurate records in our CRM system.
• Follow up on customer inquiries and ensure timely resolution of issues.
• Collaborate with team members to achieve performance targets and improve service quality.
• Stay updated on product knowledge and company policies to provide accurate assistance.
• Provide feedback to management regarding customer concerns and suggestions for service improvements.

• Previous experience in a call center or customer service role is preferred.
• Excellent verbal communication skills and a friendly, professional demeanor.
• Strong problem-solving abilities and attention to detail.
• Ability to handle stressful situations and remain calm under pressure.
• Proficient in using computer systems and CRM software.
• Strong listening skills and a passion for helping others.
• High school diploma or equivalent; a degree in a related field is a plus.

• Answer hotel’s main telephone number and connect guests and colleagues to the correct telephone extension.
• Greet all callers warmly and sincerely.
• Execute wake-up call procedures effectively, maintaining accurate records.
• Take and retrieve messages in an appropriate manner.
• Foster a collaborative working relationship with all departments.
• Manage and monitor telephone system problems effectively.
• Document all guest requests, complaints, and problems immediately for the resolution process.

• 02 years of experience.
• Strong communication skills in both languages.
• Only Saudi Nationals may apply.
• Flexibility for shifts is essential.

• Handle booking inquiries via phone, ensuring prompt and courteous responses.
• Answer all calls within three rings using the specified hotel greeting.
• Promote hotel facilities and maximize sales through expert product knowledge.
• Assist in the Front Office, particularly during busy check-in/check-out periods.
• Efficiently manage guest complaints and inquiries, keeping management informed.

• Experience in reservations or customer service, preferably in the hotel industry.
• Strong computer skills, particularly in Microsoft Office and OPERA Cloud.
• Fluency in English required; knowledge of additional languages is a plus.
• Demonstrated ability to provide efficient service with upselling skills.

• Customer reception and responding to their inquiries politely.
• Providing accurate information about services.
• Recording customer data.
• Achieving goals
• Females only required
• Evening shift

Hello,
We are looking for amazing employees in customer service!

Main job responsibilities:
1- Responding to customer inquiries
2- Responding to and solving the problems faced by customers
3- Providing offers and ideas suitable for customers from your perspective
4- Helping the company grow by providing the best customer service

Note (Having previous experience gives you a better chance of final acceptance)

Job Title: Call Center Employee

Job Description:

We are looking for an enthusiastic and dedicated Call Center Employee to join our influencer marketing agency. The ideal candidate will be responsible for contacting influencers, coordinating visits, and managing coverage tasks. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Main Responsibilities:

- Contact influencers via phone, email, and social media to schedule visits and coverage tasks.

- Coordinate and manage influencer visits, ensuring all logistics are handled smoothly.

- Provide detailed information about our campaigns and answer any questions influencers may have.

- Maintain accurate records of all interactions and scheduled visits.

- Collaborate with the marketing team to ensure smooth execution of influencer campaigns.

- Follow up with influencers to gather feedback and ensure satisfaction.

- Address any issues or concerns that may arise during the coordination process.

Job Title: Customer Service Representative

Job Description:

We are looking for an outstanding Customer Service Representative to communicate and interact effectively with customers, whether via phone calls or through messaging applications like WhatsApp. The employee will be responsible for responding to customer inquiries within a specified time not exceeding 5 minutes, ensuring high-quality service and achieving customer satisfaction. The employee will also convert potential clients to the relevant team on a daily basis according to the procedures followed.

Responsibilities:

1. Quickly and professionally respond to customer inquiries and incoming conversations via phone or WhatsApp.

2. Ensure responses to messages and inquiries within a maximum of 5 minutes.

3. Provide support and answer customer questions clearly and effectively.

4. Convert potential clients to the relevant department or responsible for follow-up.

5. Follow up with potential clients and ensure their data is recorded accurately.

6. Provide daily reports on converted clients and the level of interaction with them.

7. Maintain a professional demeanor in all conversations and communications with customers.

8. Work on improving customer experience and contribute to enhancing their satisfaction with the service.

Required Qualifications:

1. High school diploma at a minimum.

2. Previous experience in customer service (considered an additional advantage).

3. Excellent verbal and written communication skills.

4. Proficiency in using messaging applications like WhatsApp and customer management programs.

5. Ability to handle multiple inquiries in a short time.

6. Ability to work under pressure and manage time effectively.

7. Proficiency in Arabic, with a good level of English preferred.

Working Hours:

Commitment to official working hours with the possibility of working on a shift system depending on the needs of the work.

Benefits:

• Comfortable and supportive work environment.

• Opportunities for training and professional development.

• Performance rewards linked to achieving goals.