Call Center AgentCall center agent Jobs in Saudi Arabia

More than 33 Call center agent Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Call Center Agent

Call Center Agent

📣 Job Ad

My Clinic KSA

Full-time
Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia. Here, our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:
Responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

Job Responsibilities:
  • Answer incoming patient calls (inbound) in a professional and courteous manner.
  • Make outbound calls to confirm, reschedule, or follow up on appointments and services.
  • Accurately book appointments in the system based on clinic policies and medical guidelines.
  • Record all relevant information and notes in the system during or after each call.
  • Handle patient complaints or forward them to the appropriate teams as per standard procedures.
  • Follow approved call scripts and adhere to service quality standards.
  • Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
  • Maintain patient confidentiality and comply with data privacy standards.

The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.

Education / Professional Qualifications:
  • High school diploma required (Diploma or Bachelor's degree is preferred).
  • Previous experience in a call center or customer service environment is preferred.

Experts & Skills:
  • Strong verbal communication and interpersonal skills.
  • Proficiency in spoken and written Arabic; English is preferred.
  • Ability to use computer systems and appointment scheduling tools.
  • Ability to work under pressure and manage multiple tasks.
  • High level of commitment, accuracy, and time management.

breifcase0-1 years

locationAl Khobar

8 days ago
Call Center Agent

Call Center Agent

📣 Job Ad

Lumi | لومي

Full-time
About the Role:
We are seeking a Call Center Officer to join our customer service team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, and ensuring a high standard of service delivery. This role plays a key part in enhancing customer experience and supporting daily operations within the call center.

Responsibilities:
  • Handle incoming and outgoing calls professionally and efficiently.
  • Respond to customer inquiries, resolve issues, and provide accurate information about products or services.
  • Maintain a positive and helpful attitude in every interaction.
  • Record details of customer interactions, transactions, comments, and complaints.
  • Escalate complex issues to the appropriate department when needed.
  • Follow up with customers to ensure issues are resolved to their satisfaction.
  • Adhere to call center scripts, policies, and procedures.
  • Achieve individual performance targets such as call handling time, quality, and customer satisfaction.
  • Work collaboratively with team members to meet overall call center goals.
  • Stay up to date with product knowledge and service updates.

Qualifications:
  • Diploma or Bachelor’s degree in Business, Communications, or a related field.
  • 13 years of experience in a call center or customer service role.
  • Proficient in English (verbal and written).
  • Strong communication and problem-solving skills.
  • Ability to handle pressure and multitask in a fast-paced environment.
  • Customer-focused with a positive and professional demeanor.

breifcase0-1 years

locationRiyadh

14 days ago
Call Center Agent

Call Center Agent

sky color car

SR 3,000 - 4,000 / Month dotFull-time

Call Center Representative

·         Al Khobar Saudi Arabia

·         Full-time

·         Company: sky color car

Job Description

Job Description:

We are looking for a skilled and experienced “Female Call Center & Tele Sales Representative” to join our team. The ideal candidate must be a “Saudi national” with at least “2 years of experience” in a call center, customer service, or tele sales role. Fluency in “Arabic” (native level) is required, along with excellent communication, negotiation, and sales skills.

Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Promote and sell products/services over the phone to potential and existing customers.
- Provide accurate information about products, services, and company policies.
- Achieve and exceed sales targets.
- Resolve customer complaints and issues in a timely manner.
- Maintain a high level of customer satisfaction and build strong relationships.
- Document customer interactions and update records in the system.
- Follow up on leads and opportunities to close sales.

Qualifications

Requirements:

  • Saudi national (female)
  • Minimum of “2 years of experience” in a call center, customer service, or tele sales role
  • Proven track record in achieving sales targets
  • Native proficiency in “Arabic”; fluency in English is a plus
  • Strong communication, negotiation, and interpersonal skills
  • Ability to work in a fast-paced environment and handle multiple tasks
  • Proficient in using computers and call center software
  • Positive attitude, self-motivated, and customer-focused mindset

Employment type:

  • Full Time

 

breifcase2-5 years

locationIbn Sina, Al Khobar

21 days ago