Call center agent Jobs in Saudi Arabia

Job Title:
WhatsApp Customer Service Representative – Supporting Entrepreneurs and Startups (Remote – WhatsApp Only)
Type of Work:
Full Remote | Only Communication Channel: WhatsApp Business
Main Purpose:
To assist entrepreneurs and small/startup companies quickly and professionally via WhatsApp, from the initial inquiry to service follow-up (establishment, human resources, funding, business plans, management consulting).
Main Tasks (Brief):
Quick response (within minutes) to incoming inquiries about the company's services
Step-by-step explanation of services: Company establishment – Visas – Recruitment – Organizational structure setup – Business plan – Self/bank/investor funding – Incubators/support programs
Collecting basic client data (project name, idea, budget, current stage)
Sending price packages, terms, timeline, required documents
Booking consulting appointments or sessions with specialists (lawyer, financial consultant, human resources expert)
Following up on the status of the application/project (funding under review – visa issued – employee hired…)
Handling objections and complaints politely and escalating as necessary
Sending quick free tips to build trust (*, "The first 3 steps to obtain funding from institutions")
Recording every conversation and updating the client's status in the system/CRM
Basic Requirements:
At least 6 months of experience in WhatsApp customer service (preferably in business consulting/funding/human resources)
Excellent Arabic language (correct writing + Gulf/Saudi dialect in style)
Good knowledge of terms: Institutions – Sponsorship – Commercial Registry – Capital funding – pitch deck – MVP
Fast typing + high organization (handling 5–15 clients at the same time)
Modern smartphone + very strong internet
Patience + positive spirit + ability to turn a simple inquiry into a potential client
Competitive advantage (provides a significant advantage):
Previous experience dealing with Saudi or Gulf entrepreneurs
Knowledge of government support programs (Institutions, Development Fund, Entrepreneurship, Social Development Bank…)
Basic ability to suggest additional services (upsell) such as "Funding package + Human Resources plan")
Common working hours: 8–9 hours daily | 5–6 days weekly
Expected salary (approximate): 3,000 – 6,000 SAR + incentives (based on the number of converted clients/services sold)
Registration via WhatsApp: +9***********
or 05********

• Answer inbound calls from customers professionally.
• Handle and resolve customer inquiries and complaints efficiently.
• Provide customers with relevant product and service information.
• Process forms, orders, and applications as requested.
• Identify priority issues and escalate them to management.
• Route calls to the appropriate departments.
• Follow up on complex inquiries where necessary.
• Maintain detailed call notes and reports in the CRM system.
• Manage administration tasks and communication with internal teams.

• Minimum of 3 years of experience in a similar role.
• Fluency in Arabic and English, both written and spoken.
• Excellent communication skills.
• Proficiency in relevant computer applications.
• Able to handle emergency situations calmly and effectively.
• Commitment to maintaining customer confidentiality.

• Answer inbound calls from customers professionally.
• Handle and resolve customer inquiries and complaints efficiently.
• Provide customers with relevant product and service information.
• Process forms, orders, and applications as requested.
• Identify priority issues and escalate them to management.
• Route calls to the appropriate departments.
• Follow up on complex inquiries where necessary.
• Maintain detailed call notes and reports in the CRM system.
• Manage administration tasks and communication with internal teams.

• Minimum of 3 years of experience in a similar role.
• Fluency in Arabic and English, both written and spoken.
• Excellent communication skills.
• Proficiency in relevant computer applications.
• Able to handle emergency situations calmly and effectively.
• Commitment to maintaining customer confidentiality.

• Receive every guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query politely and courteously, exceeding guest expectations.
• Ensure guests are greeted by name upon calling as per the Rotana Standard.
• Maintain an up-to-date knowledge of the hotel and local services.
• Utilize the Opera guest profile system to maintain guest awareness.
• Complete long-distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake-up call sheet and deliver calls promptly and to the established standard.
• Ensure the proper operation of the switchboard for fast and efficient call transferring.
• Take messages for guests and management as per the required standard.

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Adaptability
• Teamwork

• Manage incoming and outgoing calls professionally.
• Resolve customer inquiries efficiently.
• Provide outstanding customer service daily.

• Language Skills: English (B1 - C1).
• Experience in Customer Service (minimum 1 year).
• Excellent communication and interpersonal skills.
• Ability to multitask and work under pressure.
• Willingness to work flexible shifts (24/7).

Telephone Sales Representative (Real Estate) - Evening Shift

Job Objective

Receiving and classifying requests from customers interested in real estate, providing a detailed explanation of the projects, and converting the call from "just an inquiry" to "an appointment for a visit or inspection."

Brief Tasks:

• Receiving Inquiries: Responding to incoming calls regarding the available real estate units.

• Explaining Projects: Providing accurate details about locations, sizes, prices, and payment plans.

• Lead Qualification: Determining the seriousness of the customer and their purchasing ability before transferring them to the field sales team.

• Scheduling Appointments: Coordinating with customers to schedule visits to sites or offices.

• Continuous Follow-up: Calling back interested customers who have not yet made a decision.

Requirements:

• Persuasion Skills: The ability to highlight the advantages of the property in an attractive manner.

• Patience and Tact: Dealing with repeated customer inquiries with high flexibility.

• Real Estate Knowledge: Quick understanding of project details and financing systems.

• Availability in the Evening: Commitment to evening working hours (peak time for customer calls).