Call center agent Jobs in Saudi Arabia

Nutrition specialist licensed by the Ministry of Health and has 6 months of experience from the German Saudi Hospital.

Customer service representative (call center) is required to work in a call center to respond to customer inquiries and provide support and assistance. The role includes receiving calls, solving problems, and accurately documenting all inquiries in the company's system. We are looking for a person with excellent communication skills, the ability to handle work pressure, and experience in the field of customer service.

Join our team as a Banking Phone Officer!
As one of the customer service representatives over the phone, you will be responsible for handling customer inquiries and resolving their issues quickly and efficiently, providing high-quality service.

Main Tasks:

• You are required to provide professional and friendly customer support.
• Effectively solve problems and difficult situations.
• Use computer phone systems to communicate with customers.
• Work under pressure and in a constantly changing environment.
• Manage time effectively and adapt to changing work requirements.

Required Qualifications:

• Strong verbal and written communication skills in Arabic and English.
• Strong ability to work with customers and handle inquiries.

We are looking for flexible and dedicated individuals to join our growing team.

Join Raya Financing Company as a Call Center Representative!
Raya Financing Company is a specialized auto financing firm licensed by the Saudi Central Bank (SAMA), headquartered in Dammam, Saudi Arabia. We aim to provide innovative and efficient customer service solutions in the automotive financing sector. We are currently looking for qualified individuals to join our team as Call Center Representatives (5 vacancies available).

Job Objective:
Your main responsibility will be to provide exceptional customer service by understanding customer needs over the phone, answering inquiries, resolving issues, and processing requests.

Work Context:
We are looking for individuals who can listen, communicate, explain, persuade, and attract the attention of others, clearly and effectively expressing ideas and opinions in various situations.

Main Responsibilities:

• Professionally respond to customer calls and address inquiries and complaints.
• Adhere to post-sale policies and approved regulatory requirements.
• Handle customer complaints and resolve issues related to products or services.
• Provide customers with information on the company’s services and products.
• Process customer forms, requests, and applications.
• Transfer incoming calls to appropriate departments as needed.
• Follow up on complex customer calls as per requirements.
• Document call notes and reports, updating them in the CRM system.
• Use various communication methods to achieve optimal impact, adapting style to the interests of different parties.
• Effectively influence and motivate others to achieve better performance and strive for excellence.
• Prepare for negotiations and clarifying objectives while being ready to respond to potential objections.
• Manage administrative tasks and coordinate communication with internal departments.

Note: Responsibilities listed above are indicative and not exhaustive; additional tasks may be assigned as per work requirements.

Qualifications and Experience:
Minimum Qualifications: High school diploma or equivalent.
Experience Required: 0-3 years of experience in a call center environment.
Additional Requirements:

• Proficient in both Arabic and English.
• Proficient in using computer applications.
• Excellent communication skills.
• Problem-solving skills.
• Professional phone handling techniques.
• Ability to work under pressure.

How to Apply:
If you are interested in applying, please use the Easy Apply feature or send your application to the provided email address with the subject line “Call Center Representative.”

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

1. Job Summary:
The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

2. Primary Responsibilities:

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• The employee may be assigned additional tasks within their scope of work based on business needs.

3. Education / Professional Qualifications:
High school diploma required (Diploma or bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.

4. Experts & Skills:

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

Join Raya Financing Company as a Call Center Representative!
Raya Financing Company is a specialized auto financing firm licensed by the Saudi Central Bank (SAMA), headquartered in Dammam, Saudi Arabia. We aim to provide innovative and efficient customer service solutions in the automotive financing sector. We are currently looking for qualified individuals to join our team as Call Center Representatives (5 vacancies available).

Job Objective:
Your main responsibility will be to provide exceptional customer service by understanding customer needs over the phone, answering inquiries, resolving issues, and processing requests.

Work Context:
We are looking for individuals who can listen, communicate, explain, persuade, and attract the attention of others, clearly and effectively expressing ideas and opinions in various situations.

Main Responsibilities:

• Professionally respond to customer calls and address inquiries and complaints.
• Adhere to post-sale policies and approved regulatory requirements.
• Handle customer complaints and resolve issues related to products or services.
• Provide customers with information on the company’s services and products.
• Process customer forms, requests, and applications.
• Transfer incoming calls to appropriate departments as needed.
• Follow up on complex customer calls as per requirements.
• Document call notes and reports, updating them in the CRM system.
• Use various communication methods to achieve optimal impact, adapting style to the interests of different parties.
• Effectively influence and motivate others to achieve better performance and strive for excellence.
• Prepare for negotiations and clarifying objectives while being ready to respond to potential objections.
• Manage administrative tasks and coordinate communication with internal departments.

Note: Responsibilities listed above are indicative and not exhaustive; additional tasks may be assigned as per work requirements.

Qualifications and Experience:
Minimum Qualifications: High school diploma or equivalent.
Experience Required: 0-3 years of experience in a call center environment.
Additional Requirements:

• Proficient in both Arabic and English.
• Proficient in using computer applications.
• Excellent communication skills.
• Problem-solving skills.
• Professional phone handling techniques.
• Ability to work under pressure.

How to Apply:
If you are interested in applying, please use the Easy Apply feature or send your application to the provided email address with the subject line “Call Center Representative.”

Join My Clinic KSA, the leading multispecialty outpatient care provider in Saudi Arabia, where our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

1. Job Summary:
The Contact Center Coordinator is responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

2. Primary Responsibilities:

• Answer incoming patient calls (inbound) in a professional and courteous manner.
• Make outbound calls to confirm, reschedule, or follow up on appointments and services.
• Accurately book appointments in the system based on clinic policies and medical guidelines.
• Record all relevant information and notes in the system during or after each call.
• Handle patient complaints or forward them to the appropriate teams as per standard procedures.
• Follow approved call scripts and adhere to service quality standards.
• Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
• Maintain patient confidentiality and comply with data privacy standards.
• The employee may be assigned additional tasks within their scope of work based on business needs.

3. Education / Professional Qualifications:
High school diploma required (Diploma or bachelor's degree is preferred). Previous experience in a call center or customer service environment is preferred.

4. Experts & Skills:

• Strong verbal communication and interpersonal skills.
• Proficiency in spoken and written Arabic; English is preferred.
• Ability to use computer systems and appointment scheduling tools.
• Ability to work under pressure and manage multiple tasks.
• High level of commitment, accuracy, and time management.

Join our Team as a Reservations Agent at Hilton!

As a Reservations Agent, you will serve as the primary contact for room reservations at our hotel, playing a crucial role in influencing guest decisions to stay with us. Your mission is to provide excellent service and meet guest needs effectively.

Key Responsibilities:

• Convert inquiries into confirmed bookings swiftly.
• Respond positively to sales inquiries to generate future opportunities.
• Identify and pursue sales leads as necessary.
• Ensure accurate completion of all reservations, aligning with guest expectations.
• Deliver prompt and efficient service while upholding the hotel brand standards.

What We’re Looking For:
A Reservations Agent at Hilton exemplifies our commitment to exceptional guest service. Candidates should possess:

• A passion for delivering exceptional service.
• Professional telephone manners and top-notch communication skills.
• Strong organizational and administrative abilities.
• Intermediate proficiency in computer usage.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Relevant tertiary qualifications or collegiate-level degrees.

About Hilton:
Hilton is a global hospitality leader, dedicated to providing unparalleled service and experiences. Our vision is to fill the earth with the light and warmth of hospitality, as we have done for over a century. Join us and become a part of an extraordinary team, where our Team Members are at the heart of everything we do!

Join our Team as a Reservations Agent at Hilton!

As a Reservations Agent, you will serve as the primary contact for room reservations at our hotel, playing a crucial role in influencing guest decisions to stay with us. Your mission is to provide excellent service and meet guest needs effectively.

Key Responsibilities:

• Convert inquiries into confirmed bookings swiftly.
• Respond positively to sales inquiries to generate future opportunities.
• Identify and pursue sales leads as necessary.
• Ensure accurate completion of all reservations, aligning with guest expectations.
• Deliver prompt and efficient service while upholding the hotel brand standards.

What We’re Looking For:
A Reservations Agent at Hilton exemplifies our commitment to exceptional guest service. Candidates should possess:

• A passion for delivering exceptional service.
• Professional telephone manners and top-notch communication skills.
• Strong organizational and administrative abilities.
• Intermediate proficiency in computer usage.

Preferred Qualifications:

• Previous experience in a reservations environment.
• Relevant tertiary qualifications or collegiate-level degrees.

About Hilton:
Hilton is a global hospitality leader, dedicated to providing unparalleled service and experiences. Our vision is to fill the earth with the light and warmth of hospitality, as we have done for over a century. Join us and become a part of an extraordinary team, where our Team Members are at the heart of everything we do!

Customer Service Representative - Call Center: - Saudi or Saudi nationality - Available for work - Eligible for support from human resources - Bachelor's degree or related diploma - Experience in a call center from one to two years - Ability to speak and write in both Arabic and English fluently - Receiving customer calls via (phone - WhatsApp - email - social media) and responding professionally and courteously - Directing requests to the appropriate department - Two days off per week - Seven working hours daily

Full-time 8 hours

Customer service

A customer service representative (call center) is required to work with us, where they will respond to customer inquiries and solve their problems with high efficiency. The candidate must have excellent communication skills, the ability to work under pressure, and proficiency in using computer programs and scheduling appointments. Responsibilities include: receiving phone calls, recording customer requests and scheduling appointments in the system, following up on complaints until resolved, and providing basic technical support to customers.

Female employees are required only for customer service call center. Nature of work: responding and dealing with customers via phone and working on the system. Place of work: Al-Laban neighborhood 33. Number of working hours: 8 hours. Working hours: from 9 AM to 6 PM. Break: from 12:00 PM to 1:00 PM. Weekly holiday: Friday only. Salary: 4500.

Women's Jobs - Call Center (East Riyadh) Call center employees are required for our company in Al-Nahda neighborhood - Khurais Road. Advantages include target bonuses. Preference will be given to residents of East Riyadh. To contact, we need female employees / Mobile + WhatsApp: +9***********

We are looking for a customer service representative (call center) to work in our call center. Job responsibilities include responding to customer inquiries, providing technical support, and solving problems in a professional and friendly manner. The ideal candidate has excellent communication skills, the ability to work under pressure, and proficiency in using computer systems. They have previously worked in a recruitment office. For communication via WhatsApp 05********.

Wafi Company for Organizing Exhibitions and Conferences announced a job opportunity as a (Customer Service Representative/Call Center) to work in the north of Riyadh, according to the details below: - The goal of the job is to respond to calls and messages related to the company's resorts, display site details, and meet customer requests - Effective communication - Presenting the provided services - 6 working days a week, 8 working hours daily - Conditions and specifications: - Experience in the call center or customer service field for at least 6 months - Intermediate English language at least - Microsoft Office skills - Customer communication skills - Full availability and working at the company headquarters - Immediate start date.