Call center agent Jobs in Saudi Arabia

GUTHMI Group

Join GUTHMI Group as a Call Center Specialist
We are seeking a Saudi motivated and customer-focused Call Center Specialist to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to address inquiries, resolve issues, and enhance their overall experience.

Key Responsibilities:

Respond promptly and professionally to customer calls, emails, and chats.
Identify customer needs and provide appropriate solutions and information.
Document all interactions accurately in our customer relationship management system.
Collaborate with team members to improve processes and enhance service delivery.
Maintain up-to-date knowledge of products, services, and promotions.
Handle complaints and escalations with empathy and professionalism.

Qualifications:

SAUDI NATIONALITY ONLY
High school diploma or equivalent; associate or bachelor’s degree preferred.
Proven experience in a call center or customer service role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficiency in using computer systems and software.

If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

2-5 years

Makkah

7 days ago

Call Center Agent

GUTHMI Group

If you are passionate about helping others and thrive in a collaborative environment, we invite you to apply for this exciting opportunity to make a difference in our customers' lives.

Respond promptly and professionally to customer calls, emails, and chats.
Identify customer needs and provide appropriate solutions and information.
Document all interactions accurately in our customer relationship management system.
Collaborate with team members to improve processes and enhance service delivery.
Maintain up-to-date knowledge of products, services, and promotions.
Handle complaints and escalations with empathy and professionalism.

Qualifications:

SAUDI NATIONALITY ONLY
High school diploma or equivalent; associate or bachelor’s degree preferred.
Proven experience in a call center or customer service role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work in a fast-paced environment and manage multiple tasks.
Proficiency in using computer systems and software.

2-5 years

Jeddah

7 days ago

Call Center Agent

IHG Hotels & Resorts

Join IHG Hotels & Resorts as a Call Center Agent!

At IHG, we believe that first impressions count. We are looking for a Front Desk Agent who can create memorable guest experiences and act as a trusted contact for all guest needs. In this role, you will ensure seamless transactions, provide local insights, and anticipate guest requests to make them feel at home.

Your Day-to-Day Responsibilities:

Kicking off memorable guest experiences with a warm welcome.
Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
Taking, managing, and receiving payments for guest bookings.
Facilitating swift check-in and check-out processes.
Anticipating guest needs and providing tailored recommendations.
Assisting with bill issues and restaurant recommendations.

What We Need From You:

Excellent communication skills to interact effectively with guests.
Strong problem-solving abilities to turn issues into opportunities.
Fluency in the local language; additional language skills are a plus.
Basic literacy and tech-savvy skills, including reading, writing, and math.

What You Can Expect From Us:
We provide our staff with the tools they need to succeed. Expect a competitive salary, comprehensive benefits, and a supportive environment that values diversity and inclusivity. Join us and be part of our global family, where you’ll have room to grow and make a difference!

0-1 years

Makkah

28 days ago

Call Center Agent

IHG Hotels & Resorts

Kicking off memorable guest experiences with a warm welcome.
Acknowledging IHG Rewards Club members and returning guests in person or over the phone.
Taking, managing, and receiving payments for guest bookings.
Facilitating swift check-in and check-out processes.
Anticipating guest needs and providing tailored recommendations.
Assisting with bill issues and restaurant recommendations.

What We Need From You:

Excellent communication skills to interact effectively with guests.
Strong problem-solving abilities to turn issues into opportunities.
Fluency in the local language; additional language skills are a plus.
Basic literacy and tech-savvy skills, including reading, writing, and math.

0-1 years

Jeddah

28 days ago

Call Center Agent

My Clinic KSA

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia. Here, our mission to help people live longer, healthier, and happier lives drives everything we do. Since 2017, we've been at the forefront of healthcare, combining innovation with a deep commitment to care, collaboration, ambition, and responsibility. As we continue to grow and reach new heights, we're looking for passionate individuals who share our vision and values.

Job Summary:
Responsible for handling inbound and outbound calls with patients, supporting them with appointment booking, service information, and general inquiries. The role requires excellent communication skills, professionalism, and a commitment to providing a smooth and positive patient experience over the phone.

Job Responsibilities:

Answer incoming patient calls (inbound) in a professional and courteous manner.
Make outbound calls to confirm, reschedule, or follow up on appointments and services.
Accurately book appointments in the system based on clinic policies and medical guidelines.
Record all relevant information and notes in the system during or after each call.
Handle patient complaints or forward them to the appropriate teams as per standard procedures.
Follow approved call scripts and adhere to service quality standards.
Meet daily performance targets such as call volume, average handling time, and satisfaction scores.
Maintain patient confidentiality and comply with data privacy standards.

The employee may be assigned additional tasks within their scope of work based on business needs and may be reassigned across units or teams within the center as required.

Education / Professional Qualifications:

High school diploma required (Diploma or Bachelor's degree is preferred).
Previous experience in a call center or customer service environment is preferred.

Experts & Skills:

Strong verbal communication and interpersonal skills.
Proficiency in spoken and written Arabic; English is preferred.
Ability to use computer systems and appointment scheduling tools.
Ability to work under pressure and manage multiple tasks.
High level of commitment, accuracy, and time management.

2-5 years

Al Khobar

28 days ago

Call Center Agent

One hour a day - remote customer service

Fountains of the East

10 - 30 / Hour

Part-time

0-1 years

Dammam

Remote Job

4 days ago

Call Center Agent

SALA Medical Company

4,000 - 5,000 / Month

A customer service representative is required to work in the call center of a leading company in the field of medical clinics, where the job requires communicating with customers with high professionalism, answering their inquiries, and solving their problems. The job includes the following tasks: receiving phone calls, recording and documenting customer requests in the system, following up on complaints until resolved, and coordinating with the relevant departments to ensure the best service is provided. We are looking for someone with excellent communication skills, the ability to work under pressure, proficiency in using computers, and previous experience in customer service.

2-5 years

Al Malqa, Riyadh

Call Center Agent

Employees are required for citizen services (electronic services) with previous experience who are skilled in dealing with clients and service websites.

Source of professionalism for trade

2,000 - 4,000 / Month

Seasonal

2-5 years

Middle Oraija, Riyadh

Call Center Agent

Samaco Contracting Company

4,000 - 4,000 / Month

We are looking for a female customer service employee with experience to work in the sales and marketing call center to respond to customer inquiries and provide effective solutions to their problems with professionalism and courtesy.

The main tasks include: answering phone calls, recording and documenting customer requests in the system, following up on complaints until they are resolved, and communicating with the relevant departments to ensure the best service is provided.

Required qualifications: A high school diploma or equivalent, excellent communication skills, and the ability to work under pressure while adhering to quality standards.

2-5 years

Abhur Ash Shamaliyah, Jeddah

Following the company's approved communication procedures, guidelines, and policies.

Call Center Agent

Zohoor AlReef

Effectively and professionally receiving and managing incoming calls.
Generating potential clients and converting them to the sales team.

Customer Service:

Accurately identifying and assessing customer needs to achieve their satisfaction.
Building sustainable trust relationships through open and interactive communication.

Information and Support:

Providing accurate and complete information using approved methods and tools.
Dealing with complaints and providing appropriate solutions and alternatives within specified deadlines, while following up to ensure the problem is resolved.

Achieving Goals:

Meeting individual and team sales targets.
Efficiently handling calls to achieve the required performance indicators.

Documentation and Reports:

Maintaining accurate records of customer interactions.
Processing customer accounts and maintaining their documents.

Compliance with Policies:

2-5 years

Al Aqrabiyah, Al Khobar

Call Center Agent

Antix Company

4,000 - 40,000 / Month

Job Summary:

The customer service representative is responsible for providing professional and effective support and assistance to customers, whether via phone, email, live chat, or social media. This role aims to ensure customer satisfaction and resolve their issues and inquiries effectively, reflecting a positive image of the company.

Main Responsibilities:

Interacting with Customers: Responding to customer inquiries and providing necessary assistance in a friendly and professional manner.
Problem Solving: Handling customer complaints and finding suitable solutions in a timely manner, escalating complex issues to senior management when necessary.
Providing Information: Supplying customers with accurate and complete information about the company's products or services.
Documenting Data: Recording all interactions with customers, complaints, and solutions in a dedicated database.
Follow-up: Following up with customers after service provision to ensure their satisfaction and fully resolve their issues.
Internal Collaboration: Working with other teams within the company (such as sales and technical support) to ensure the best possible service delivery.
Achieving Goals: Contributing to achieving the customer service department’s goals related to key performance indicators (KPIs) such as customer satisfaction rate and response time.

2-5 years

Al Mansurah, Riyadh

6 days ago

Call Center Agent

Al-Safwa Arabic Trading Company, closed joint-stock

4,500 / Month

Receiving inquiries and customer complaints via phone or other channels, and providing the necessary information and support to solve problems and ensure customer satisfaction. Following up on requests and notes and working to document them accurately, while adhering to company policies and quality standards in dealing.

2-5 years

Ar Rabie, Riyadh

7 days ago

Call Center Agent

Flamor Store

1,800 - 2,000 / Month

Seasonal

It is the responsibility of customer service employees to represent the company and its brand and convert potential audiences into permanent customers. The most important tasks required for the job are as follows: - Solving individual customer problems, identifying improvements, exploring gaps in the customer experience, and reporting them. - Responding to questions or inquiries that the customer needs to know. - Providing high-quality service that meets all customer needs and enhances their satisfaction. - Researching and reviewing the latest information and products related to the company and reviewing the organization's policies from time to time. - Evaluating the customer experience, writing notes, and sending periodic reports to management. - Conducting surveys for customers to learn their opinions and observations about the product or service they receive. - Helping the company grow better by achieving customer satisfaction. - Responding quickly to customers and empathizing with them, understanding the problems they face, and providing the support and advice they need. - Convincing potential customers to purchase the product or try the service offered by the company. - Managing time and allocating appropriate duration for each customer according to their needs and requirements. - Reading and analyzing the customer and understanding their mood to maintain positive interactions.

2-5 years

Al Mahjar, Jeddah

8 days ago

Call Center Agent

Horizons Support for Recruitment

4,000 / Month

Customer service employees are responsible for receiving customer inquiries and responding to them professionally, handling requests and complaints, and providing the necessary support to ensure customer satisfaction and achieve the highest quality standards in service delivery, in accordance with the company's policies and standards, and it is preferable that they have experience in the recruitment field.

0-1 years

Al Sulaimaniyah, Riyadh

10 days ago

Call Center Agent

Diamond

3,000 - 4,500 / Month