Call Center Agent Jobs in Saudi Arabia

✨ Remote job opportunity ✨

A reservation management and customer service employee is required via WhatsApp only 📱

🔹 Fully remote work
🔹 Available from any city or country
🔹 Working hours:
From 8 AM to 2 PM
🔹 Salary: 1500 SAR monthly

Tasks:

• Responding to customers via WhatsApp
• Coordinating and managing reservations
• Following up on appointments and organizing them
• Polite style and quick response

Requirements:

• Commitment and discipline
• Excellent style in dealing
• Quick learning and ability to handle work pressure
• Availability during working hours

To apply, please send your CV via WhatsApp

• Serve as the primary contact with affiliates, field PSL, and sales personnel.
• Ensure accurate and timely processing of orders and quotations.
• Direct the movement of materials for global multi-PSL operations.
• Utilize your knowledge of products and processes to meet customer needs.
• Act as a liaison for communication with field personnel, engineering, and manufacturing teams.
• Monitor and coordinate cross-center and vendor supplied orders.
• Work with the Law Department to ensure export compliance.
• Provide guidance to Order Correspondents as needed.

• High School Diploma or GED.
• Minimum of 2 years experience in a customer service environment.
• Experience in procurement, materials, or logistics is preferred.

About the Role

Fitness Time is seeking a Receptionist to join their team in Al-Kharj, Saudi Arabia. This full-time position is integral to the smooth operation of the club, focusing on customer experience and administrative support within the region. The role offers an opportunity for individuals looking to begin their career in the fitness and club management industry, with 0-1 years of experience being ideal.

Key Responsibilities

The primary responsibilities of this role involve managing the reception area and contributing to a positive member experience. Typical duties include:

• Greeting and welcoming members and visitors in a professional and friendly manner.
• Managing the reception desk, ensuring it is tidy and presentable at all times.
• Answering phone calls, directing inquiries to the appropriate departments, and taking messages.
• Handling incoming and outgoing mail and deliveries.
• Assisting members with inquiries about club services, memberships, and facilities.
• Processing membership applications, renewals, and payments accurately.
• Maintaining an organized filing system for member records and administrative documents.
• Coordinating with other departments to ensure seamless member services and operational efficiency.
• Providing general administrative support to the management team as needed.
• Contributing to a positive and welcoming atmosphere for all club patrons.

Qualifications and Requirements

While specific requirements were not detailed, the role typically expects the following:

• High school diploma or equivalent.
• Basic understanding of administrative procedures.
• Ability to multitask and manage time effectively.
• Strong organizational skills.
• Professional demeanor and appearance.

Required Skills

Based on the role and experience level, the following skills are typically expected:

• Excellent communication and interpersonal skills.
• Customer service orientation.
• Proficiency in basic computer applications (*, Microsoft Office Suite).
• Active listening and problem-solving abilities.
• Attention to detail.

Work Environment and Details

This is a full-time position located in Al-Kharj, Saudi Arabia, specifically on King Fahd Road. The role is designed for individuals with 0-1 years of experience. The job identification number is 6808.

About the Role

Hyatt Place AlUla is preparing for its opening and is seeking a guest-focused Order Taker to join its In-Room Dining Service team. This position is integral to the successful launch of Hyatt Place AlUla, a significant new property for Hyatt in the region, featuring 215 guestrooms, two food and beverage outlets, meeting spaces, a swimming pool, and a fitness center designed to accommodate both leisure and business travelers.

As an Order Taker for In-Room Dining Service, you will play a key role in ensuring a seamless and exceptional in-room dining experience for guests. Your primary responsibility will be to accurately and efficiently handle all guest room dining orders, maintaining effective communication and upholding high service standards.

Key Responsibilities

• Receive and process in-room dining orders accurately via telephone and other approved communication channels.
• Provide guests with detailed information regarding menu items, current promotions, and available dining options.
• Enter orders into the point-of-sale system with precision, ensuring all guest requests are properly documented.
• Coordinate effectively with the kitchen and service teams to guarantee the timely preparation and delivery of all orders.
• Monitor the status of orders and conduct follow-ups to ensure adherence to service standards and delivery timelines.
• Professionally and efficiently handle guest inquiries, special requests, and specific dietary requirements.
• Maintain accurate records of all orders, transactions, and guest preferences.
• Assist in resolving guest concerns and escalate issues to the appropriate personnel when necessary.
• Ensure strict compliance with hotel service standards, operational procedures, and hygiene requirements.
• Support the pre-opening preparations for in-room dining and contribute to operational readiness.

Qualifications and Requirements

• Previous experience in food and beverage service, in-room dining, call center operations, or general hospitality operations is preferred.
• Strong customer service orientation and excellent telephone communication skills.
• Good knowledge of food and beverage operations and established service standards.
• Ability to multitask effectively and manage multiple orders simultaneously in a fast-paced environment.
• High attention to detail and a commitment to accuracy in all tasks.
• Good organizational and coordination skills.
• A positive attitude and a professional demeanor at all times.
• Excellent English communication skills.

Required Skills

• Customer Service
• Telephone Communication
• Food and Beverage Operations
• Multitasking
• Attention to Detail
• Organizational Skills
• Coordination Skills
• English Communication

Work Environment and Details

This full-time position is based in Al Ula, Saudi Arabia. The role requires 0-1 year of experience, making it suitable for individuals starting their careers in hospitality.

About the Role

Hyatt Place Al Ula is seeking a dedicated Guest Service Officer to join the team and support the opening of its new hotel. This role is central to delivering exceptional guest experiences, ensuring each visitor receives a professional welcome and efficient service throughout their stay. As a key member of the front office team, the Guest Service Officer will be the primary point of contact for guests, upholding Hyatt's standards of hospitality.

Hyatt Place Al Ula features 215 guestrooms, two food and beverage outlets, meeting spaces, a swimming pool, and a fitness center, catering to both leisure and business travelers. The Guest Service Officer will play a crucial part in ensuring a seamless and memorable guest visit.

Key Responsibilities

• Welcome guests and assist with check-in and check-out procedures in a professional and courteous manner.
• Provide accurate information on hotel facilities, services, and local attractions to enhance the guest experience.
• Respond promptly and effectively to guest inquiries, requests, and concerns to ensure satisfaction.
• Manage room reservations, process amendments, and maintain accurate guest profiles.
• Process guest payments accurately and maintain records of guest accounts and billing information.
• Collaborate with housekeeping, engineering, and other departments to fulfill guest needs and resolve issues.
• Handle guest complaints professionally and efficiently, escalating issues to management when necessary.
• Maintain up-to-date knowledge of all hotel products, services, and promotions.
• Ensure strict compliance with all front office procedures, service standards, and operational policies.
• Actively support pre-opening front office preparations and contribute to operational readiness for the hotel's launch.

Qualifications and Requirements

• Previous experience in front office, guest services, or customer service roles, with a preference for hotel industry experience.
• A strong customer service orientation and a passion for hospitality.
• Good understanding of front office operations and established guest service standards.
• Demonstrated ability to handle guest requests and resolve issues professionally and promptly.
• Strong organizational and multitasking skills.
• Ability to work effectively and maintain composure in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Excellent English communication skills, both written and verbal.

Required Skills

• Front Office Operations
• Guest Service Standards
• Customer Service
• Organizational Skills
• Multitasking
• Communication Skills
• Interpersonal Skills
• English Communication Skills

Work Environment and Location

This full-time position is based at Hyatt Place Al Ula, located in Al Ula, Saudi Arabia. The role requires supporting the operational readiness for the hotel's launch.

About the Role

SEK International Schools is seeking a dedicated IT Officer to join its newly established campus in Al Wajh, Tabuk, Saudi Arabia. This is a hands-on operational role focused on ensuring the reliable, secure, and effective day-to-day functioning of all information technology systems and infrastructure. As the primary onsite IT professional in a startup environment, this position is critical for supporting teaching, learning, and overall school operations. The IT Officer will collaborate with school leadership and teaching staff, and leverage the wider SEK network and external providers for technical support and coordination.

This role offers an opportunity to build and stabilize IT systems from the ground up, contributing directly to daily school life and the quality of teaching. The IT Officer will be part of a supportive SEK network, benefiting from shared expertise and established models within a purpose-designed school environment.

Key Responsibilities

• Ensure the reliable functioning and ongoing maintenance of all IT infrastructure, including networks, WiFi, servers, interactive whiteboards, printers, and shared devices.
• Configure, manage, and provide technical support for staff laptops within a Windows environment, and ensure students' devices can connect securely and effectively to school systems.
• Serve as the primary point of contact for all hardware and software issues reported by staff, providing timely troubleshooting and resolution.
• Offer in-classroom and lesson-time support to address technology issues as they arise.
• Support the use of school-provided iPads for younger students and manage connectivity for Bring Your Own Device (BYOD) environments in upper years.
• Manage educational platforms, including providing user support and administering data.
• Set up, administer, and maintain Microsoft 365 accounts, permissions, and access protocols.
• Support the technical setup of core school platforms, including Learning Management Systems (LMS), Student Information Systems (MIS/SIS), assessment platforms, and safeguarding, filtering, and content control tools.
• Ensure all staff and students have appropriate access levels, configurations, and protections in place.
• Implement and maintain all technical aspects of online safeguarding, including filtering, monitoring, and access controls.
• Support the school in meeting cybersecurity, data protection, and file management expectations, in alignment with SEK group standards.
• Enforce password, access, and device use protocols as defined by school and group policy.
• Collaborate closely with the school's academic and leadership teams, particularly where technology intersects with teaching and learning.
• Liaise with the SEK regional IT lead and the IT officer at the sister school, adopting shared systems, practices, and configurations.
• Escalate complex issues appropriately and coordinate technical resolutions, repairs, and replacements when required.
• Collaborate with project teams, operations, or external providers as needed to ensure continuity of service.
• Support the preparation, configuration, and testing of IT systems ahead of opening, building on the established model of the sister school.
• Assist with testing, piloting, and validating systems before students and staff are fully on site.
• Contribute to the creation and maintenance of clear internal procedures and documentation for IT systems and support.

Qualifications and Requirements

• Strong practical experience in IT support, systems administration, or technical operations. School experience is desirable but not essential.
• Confidence working in a mixed-device environment, including Windows, iPads, and BYOD.
• Experience administering user accounts, permissions, and access within a Microsoft-based environment.
• Native-level or very strong proficiency in English is essential.

Required Skills

• IT support
• Systems administration
• Technical operations
• Windows operating systems
• iPad support
• BYOD management
• Microsoft 365 administration
• Learning Management Systems (LMS)
• Student Information Systems (MIS/SIS)
• Assessment platforms
• Safeguarding, filtering, and content control tools
• Cybersecurity principles
• Data protection best practices
• File management
• Problem-solving
• Effective communication with non-technical colleagues
• Ability to work independently
• Collaboration within a wider network
• Strong organizational skills
• Adaptability
• Comfort operating in a developing, startup environment
• Ability to communicate in Arabic is a significant advantage.

Work Environment and Timing

This is a full-time position based at the new SEK International Schools campus in Al Wajh, Tabuk, Saudi Arabia. The role requires the IT Officer to be in post by May 2026 to support the school's pre-opening phase, including the preparation, configuration, and testing of IT systems.

SEK Education Group utilizes technology tools with artificial intelligence capabilities to support recruitment processes, including managing communications and organizing applications. All decisions regarding applications are made by a member of the team. For more information, please refer to the privacy policy: http://****************************

Job Title:
Tele Sales Employee

Job Description:
We are looking for a tele sales employee with excellent communication and persuasion skills to contact potential clients, explain the company's services in the elevator maintenance field, and build professional relationships that help achieve sales goals and successfully finalize contracts.

Tasks and Responsibilities:

• Make daily calls to potential and current clients.

• Explain the company's services and maintenance contract features professionally.

• Follow up with clients, respond to inquiries, and provide appropriate solutions.

• Attempt to persuade the client and complete the sale or schedule a field visit.

• Update client information and document call results continuously.

• Achieve the required monthly target.

• Coordinate with the field sales team and customer service when necessary.

• Build good relationships with clients and maintain their satisfaction.

Required Qualifications:

• Excellent communication and persuasion skills.

• Politeness and good handling over the phone.

• Ability to handle work pressure and achieve goals.

• Previous experience in tele sales or customer service is preferred.

• Proficiency in using computers, communication software, and customer management.

Benefits:

• Fixed salary + attractive commissions.

• Professional work environment.

• Opportunities for development and career growth.

• Continuous training on services and sales techniques.

Working Hours:
To be determined according to the company's policy.

About the Role

IKEA Alsulaiman is seeking a dedicated Exchange and Returns Co-Worker to join our team in Dhahran, Eastern Saudi Arabia. This full-time position offers an opportunity to contribute to our vision of creating a better everyday life for the many people by ensuring a seamless and positive experience for our customers when handling exchanges and returns. If you value simplicity, cost-consciousness, a humble attitude, and willpower, this role might be a suitable fit for you.

As an Exchange and Returns Co-Worker, you will be the frontline for customer interactions regarding product returns and exchanges. You will play a crucial role in maintaining customer satisfaction by efficiently and accurately processing transactions, resolving complaints, and providing essential product information. This role is ideal for individuals with 0-1 years of experience looking to grow within a dynamic retail environment.

Key Responsibilities

• Handle all Exchange & Refund customer transactions accurately and efficiently, while upholding high standards of customer service.
• Manage customer complaints and claims in a friendly and efficient manner, aiming to create a positive experience that encourages repeat business.
• Ensure the Exchange & Returns Desk is consistently equipped with necessary documents and tools to serve customers throughout the day.
• Acquire knowledge on IKEA product assembly to assist customers experiencing difficulties and facilitate the exchange of component parts when required.
• Adhere to strict Cash Handling Procedures to ensure accuracy during all transactions.
• Utilize information from the Exchange & Refund System to identify, act upon, or report product faults and sales-related issues to management.
• Contribute to the Exchanges and Returns action plan and take ownership of allocated deliverables.
• Collaborate with Department Leaders/Managers to identify and implement solutions that address the root causes of customer returns.
• Prepare daily, weekly, and monthly reports of transactions at the Exchange & Refund Desk for reconciliation purposes.
• Clearly and informatively communicate the IKEA Refund Policy to customers, explaining all related details.

Qualifications and Requirements

• Customer service experience working in a fast-paced environment.
• Good communication skills.
• Proficiency in computer skills.
• Fluency in English is essential.
• Demonstrated knowledge, confidence, and a strong desire to resolve customer complaints.
• Ability to be assertive and remain calm and controlled when dealing with emotional customers during stressful situations.
• Patience and experience in managing conflict to achieve mutually beneficial outcomes.

Required Skills

• Customer Service
• Communication
• Computer Skills
• Complaint Resolution
• Conflict Management

Work Environment and Details

This is a full-time position based in Dhahran, Eastern Province, Saudi Arabia. The role requires 0-1 years of experience, making it suitable for individuals looking to start or develop their career in customer-facing roles within a retail setting.