Order Taker📣 Job Ad

About the Role

Hyatt Place AlUla is preparing for its opening and is seeking a guest-focused Order Taker to join its In-Room Dining Service team. This position is integral to the successful launch of Hyatt Place AlUla, a significant new property for Hyatt in the region, featuring 215 guestrooms, two food and beverage outlets, meeting spaces, a swimming pool, and a fitness center designed to accommodate both leisure and business travelers.

As an Order Taker for In-Room Dining Service, you will play a key role in ensuring a seamless and exceptional in-room dining experience for guests. Your primary responsibility will be to accurately and efficiently handle all guest room dining orders, maintaining effective communication and upholding high service standards.

Key Responsibilities

• Receive and process in-room dining orders accurately via telephone and other approved communication channels.
• Provide guests with detailed information regarding menu items, current promotions, and available dining options.
• Enter orders into the point-of-sale system with precision, ensuring all guest requests are properly documented.
• Coordinate effectively with the kitchen and service teams to guarantee the timely preparation and delivery of all orders.
• Monitor the status of orders and conduct follow-ups to ensure adherence to service standards and delivery timelines.
• Professionally and efficiently handle guest inquiries, special requests, and specific dietary requirements.
• Maintain accurate records of all orders, transactions, and guest preferences.
• Assist in resolving guest concerns and escalate issues to the appropriate personnel when necessary.
• Ensure strict compliance with hotel service standards, operational procedures, and hygiene requirements.
• Support the pre-opening preparations for in-room dining and contribute to operational readiness.

Qualifications and Requirements

• Previous experience in food and beverage service, in-room dining, call center operations, or general hospitality operations is preferred.
• Strong customer service orientation and excellent telephone communication skills.
• Good knowledge of food and beverage operations and established service standards.
• Ability to multitask effectively and manage multiple orders simultaneously in a fast-paced environment.
• High attention to detail and a commitment to accuracy in all tasks.
• Good organizational and coordination skills.
• A positive attitude and a professional demeanor at all times.
• Excellent English communication skills.

Required Skills

• Customer Service
• Telephone Communication
• Food and Beverage Operations
• Multitasking
• Attention to Detail
• Organizational Skills
• Coordination Skills
• English Communication

Work Environment and Details

This full-time position is based in Al Ula, Saudi Arabia. The role requires 0-1 year of experience, making it suitable for individuals starting their careers in hospitality.