About the Role:The Service Customer Specialist is a pivotal mid-career role dedicated to enhancing customer satisfaction and loyalty by delivering exemplary service to clients engaging with the organization. This position focuses on cultivating a welcoming and professional environment, ensuring that customers receive comprehensive support, informed guidance, and reliable insights regarding services offered.
Key Responsibilities:- Greet customers with warmth and professionalism upon entry, establishing a positive first impression.
- Actively listen to customer inquiries while delivering prompt, accurate, and relevant information concerning the organization’s services.
- Direct customers towards the organization's services that meet their requests and needs.
- Address and resolve customer issues quickly and efficiently to ensure high customer satisfaction standards.
- Prepare and generate concise reports in Excel to track customer inquiries and performance metrics.
- Develop and present visually impactful PowerPoint presentations for internal teams and customers.
- Collaborate effectively with team members to refine customer service protocols.
- Maintain an organized workspace that reflects the organization’s dedication to customer service excellence.
- Utilize CRM tools to document customer interactions and evaluate engagement effectiveness.
- Gather and analyze insights from customer experiences to identify trends for service improvement.
Requirements:- Minimum 5-7 years of experience in customer service or client-facing roles.
- Proficient in Microsoft Excel and PowerPoint.
- Excellent verbal and written communication skills.
- Proven track record in managing customer relationships.
- Strong organizational skills and ability to prioritize tasks in a fast-paced environment.
- High adaptability and resourcefulness in unforeseen challenges.
- Cultural sensitivity and adaptability in communication.
About the Company:Emdad By Elm, established in 2014, specializes in business solutions, aiming to enhance growth and productivity for individuals and organizations through high-quality services.
