Technical Support Jobs in Saudi Arabia

About the Job
The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.

Responsibilities

• Communicate with customers via phone, email and chat
• Provide knowledgeable answers to questions about product, pricing and availability
• Work with internal departments to meet customer's needs
• Data entry in various platforms

Qualifications

• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work

Join the customer service team at a major car rental company!
We are looking for a customer service specialist to join our branch in Al Zulfi. You will have the opportunity to work in a dynamic environment where you can assist customers in meeting their car rental needs.

Required Qualifications:
- At least a high school diploma.

Main Responsibilities:

• Handling customer inquiries.
• Opening contracts for customers when renting cars.
• Checking vehicles when opening and closing contracts.
• Following up on contracts and collecting overdue amounts.
• Maintaining the branch's appearance.
• Organizing parking in front of the office properly.
• Following up with the worker and directing him to maintain the cleanliness of the cars.

If you are interested in this opportunity, please submit your application via email with the job title specified in the subject line.

Join our team at Brands For Home!
We are looking for 3 customer service employees who are passionate about providing excellent customer service. You will have the opportunity to work in a leading institution with a distinguished position in the market.

Job Requirements:

• Work in Buraidah.
• Full-time for 8 hours a day.
• Effective communication skills and ability to deal with customers.
• Provide support and assistance to customers in a professional manner.
• Ability to work in a fast-paced environment.

If you are looking for a new job opportunity and have the necessary skills, we would love to hear from you! Please mention the job title in the email subject when applying.

Join Pacific International Lines as a Customer Service Executive
We are seeking proactive individuals to drive innovation and sustainable shipping solutions. At PIL, you'll be part of a team that values pioneering ideas and challenges the status quo. This position is located in Dammam, Saudi Arabia, where you will be the primary point of contact for customers, ensuring exceptional service and managing bookings and shipment processes.

Key Responsibilities

• Customer Interaction & Issue Resolution: Respond to customer inquiries via phone, email, and in-person with professionalism. Handle escalated inquiries, track shipments, and maintain accurate records.
• Booking & Documentation: Manage booking creation and amendments, process export documentation, and handle special cargo approvals.
• Operational Coordination: Coordinate with internal departments and global offices to ensure efficient shipment handling and resolution of issues.
• Reporting & Analysis: Prepare reports on customer service activities and evaluate shipment requests.
• Collaboration & Continuous Improvement: Work closely with Sales and Operations teams, conduct joint meetings, and mentor junior staff.

Must Have

• Bachelor’s degree in Business, Logistics, or a related field.
• Minimum 3 years of customer service experience in shipping or logistics.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us
Be part of a leading global carrier focused on sustainability and innovation. Enjoy opportunities for professional growth in a dynamic environment.

Join Gulf CX a Leading Customer Service Company!
We are excited to announce an opportunity for the role of Customer Service Mediator in Dammam's Al-Shatea neighborhood. This full-time position offers a stimulating working environment where you can enhance your skills and contribute to outstanding customer experiences.

Details:

• Salary: 4,500 SAR
• Monthly Incentive: 500 SAR
• Working Hours: hours daily

Requirements:

• Saudi nationals only
• Proficiency in English (Intermediate to Advanced) - both speaking and writing
• Strong customer service skills
• Proficient in Microsoft Office programs

Please indicate your language proficiency in the email subject line, as it will affect project assignment and salary.

Join Our Team as a Customer Service Representative!
We are excited to announce that Namaya Investment is looking for passionate Customer Service Representatives to join our expanding team!

About Us:
Namaya Investment is a fully Saudi platform providing access to global markets including currencies, commodities, indices, gold, and oil. We pride ourselves on offering a transparent, secure, and commission-free trading environment that is fully compliant with Islamic Shariah principles.

The Role:
As the voice of Namaya, you will be the bridge between our company and our valued clients. Your responsibilities will include:

• Providing top-tier first-level support via live chat, email, and phone.
• Balancing customer needs with company guidelines professionally.
• Communicating clearly in both Arabic and English.
• Ensuring compliance with Cyprus and global regulations.
• Delivering a “WOW” service experience that exceeds expectations.

Requirements:
📍 Location: Based in Dammam or Riyadh.
Excellent command of Arabic and English.
Flexibility to work shifts and weekends (5 working days per week).
A basic understanding of financial markets.
Previous experience in customer service.
Highly motivated with a service-oriented mindset.

Ready to start your journey with us? Apply now!

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Job Opportunity as a Customer Service Broker
Gulf CX, a leader in customer service, announces the availability of job vacancies for the position of 'Customer Service Broker' with a full-time contract in Dammam - Al-Shatea neighborhood.

Details:
• Basic salary: 4,500 SAR
• Monthly incentive: 500 SAR
• Working hours: hours daily

Requirements:
• Saudi nationality
• Proficiency in English (intermediate – advanced) in speaking and writing
• High skills in customer service
• Proficiency in using Microsoft Office programs

To apply, please send your CV with the subject (Customer Service – English – Residence – Language Level) in the email title.

Customer Service Specialist at Al-Zamil Industrial and Trade Company
We at Al-Zamil Company are looking for a distinguished Customer Service Specialist to join our team. This position will focus on improving the quality and professionalism of our customer service systems. Your responsibilities will include:

• Setting and defining performance and quality indicators and standards in customer service.
• Participating in developing and updating customer service procedures and manuals.
• Developing programs to enhance the quality of customer service systems.
• Identifying strengths and weaknesses in customer service systems and analyzing customer satisfaction.
• Preparing specialized documents and reports and providing recommendations.

Main Duties:

• Conducting studies and analyses to set performance and quality standards.
• Developing programs and initiatives to raise the level of customer service.
• Analyzing information to identify strengths and weaknesses as needed.
• Coordinating with relevant departments to ensure effective responses to customer requests.

Required Qualifications:

• High school diploma or relevant field.
• Experience as a customer service representative or in sales.
• Knowledge in sales or customer service.
• Ability to use electronic systems.
• Strong communication skills and relationship building with customers.

Work Environment:
The shifts will be (morning and evening) for six days a week, and the location will be in the Eastern Province, Dhahran, Abayat Exhibition.

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Join Idras Contracting Company as a Customer Service Specialist!
We are looking for a talented person to improve the quality of our customer service. You will take on vital responsibilities such as:

• Identifying performance indicators and quality standards in customer service.
• Updating customer service procedures and manuals.
• Analyzing data to identify strengths and weaknesses in customer service systems.
• Preparing and presenting customer service documentation and reports.

We are looking for someone with:

• At least 3 years of experience in customer service.
• A bachelor's degree in related fields such as customer service or public relations.
• Advanced skills in Arabic and English.

Benefits: Weekly incentives, monthly commissions.
If you are interested, don't miss the opportunity to join us in the Jazan area.

Join Tamweel Aloula as a Customer Care Officer!
We are dedicated to delivering exceptional customer service and ensuring customer satisfaction. As a Customer Care Officer, you will be the primary point of contact for our customers, providing support, resolving inquiries, and addressing their concerns. Your role is crucial in maintaining positive relationships with customers and promoting Tamweel Aloula's reputation for excellent service.

Role & Responsibilities:

• Serve as the main point of contact for customers, handling a wide range of inquiries, concerns, and requests through various communication channels (phone, email, chat, social media, etc.).
• Respond promptly, professionally, and empathetically to customer inquiries and concerns.
• Conduct outbound calls to promote Tamweel Aloula's financial products and services.
• Build and strengthen relationships with potential and existing customers.
• Identify customer issues, provide accurate information, troubleshoot problems, and offer effective solutions.
• Resolve complaints in a timely manner and escalate issues as necessary.
• Maintain detailed and accurate records of customer interactions.
• Gather customer feedback to improve our services.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Qualifications:

• Bachelor’s degree in business administration, finance, or a related field.
• 0-2 years of experience in customer service, preferably in financial services.
• Strong customer service skills and knowledge of the retail financial services market.

Join Gulfmaid as an Electronic Technician!

Since 1965, Gulfmaid has been a leader in the plastic industry in Saudi Arabia, known for our commitment to high quality and innovative solutions. We are looking for a skilled Electronic Technician who will play a vital role in maintaining and troubleshooting electronic and electrical systems within our production environment.

Key Responsibilities:

• Respond promptly to corrective and breakdown notifications from the production team.
• Perform thorough troubleshooting to resolve electrical and electronic control issues.
• Ensure compliance with the company's safety, quality, and environmental management policies.
• Execute electrical maintenance activities according to standard operating procedures.
• Document all maintenance activities accurately.
• Conduct machine inspections and coordinate the procurement of essential spare parts.

Job Requirements:

• Diploma or associate degree in Electronics, Electrical Engineering, or a related field.
• Certifications in PLC programming or electronic troubleshooting are advantageous.
• Manufacturing background preferred, specifically in the plastic industry.
• 2-4 years of relevant experience.

We are committed to providing a safe and efficient working environment, backed by international best practices aimed at optimizing performance and productivity.

Join Talent Blueprint FZ LLC as an IT Support Technician (Field)
We are currently seeking an IT Support Technician to provide on-site technical support for end-user IT equipment during a large-scale IT rollout and operations support in Jeddah and Riyadh.

Role Summary:
The IT Support Technician will play a crucial role during both the rollout and live operational phases. The successful candidate will be responsible for troubleshooting and resolving technical issues in a fast-paced environment.

Key Responsibilities:

• Install, configure, and support laptops, desktops, monitors, and peripherals.
• Deploy, configure, and test local and network printers.
• Perform OS setup, user profile configuration, and basic software installations.
• Troubleshoot hardware, software, and connectivity issues on-site.
• Provide first-level user support and on-the-spot technical assistance.
• Replace faulty equipment and coordinate repairs or swaps.
• Maintain service tickets, checklists, and site sign-off documentation.

Required Experience & Technical Skills:

• Minimum of 3 years of experience in IT helpdesk, field support, or desktop support roles.
• Strong working knowledge of Windows OS and standard office applications.
• Hands-on experience in supporting printers and peripherals.
• Basic understanding of LAN, Wi-Fi, and IP addressing.
• Strong communication skills and a customer-service mindset.
• Must be available onsite, full-time for the entire project duration.

Join SAN International Group as a Customer Service Specialist
At San International, our brands represent a lifestyle defined by elegance, individuality, and quality. From watches and handbags to jewelry and fashion, we strive to deliver a complete experience that reflects each brand’s identity and values.

Your Role & Impact
As a Customer Service Specialist, you will be the primary point of contact for customers, responsible for delivering a smooth and responsive experience across multiple communication channels. Your attention to detail and service quality will directly reflect the professional image of San International’s brands.

Key Responsibilities

• Respond to customer inquiries via WhatsApp Business and approved communication channels with speed and professionalism.
• Manage WhatsApp Bot interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
• Support customers throughout their journey, from initial contact to post-delivery assistance.
• Handle customer feedback and complaints professionally, providing effective and timely solutions.
• Track shipments and deliveries and coordinate with relevant teams to resolve delays or issues.
• Maintain accurate updates of customer and order data within internal systems.
• Adhere to brand guidelines in tone of voice and communication style.
• Escalate customer insights and recurring issues to management to help improve service quality.
• Maintain full knowledge of after-sales service processes, including warranty, returns, and exchanges.

Qualifications & Requirements

• Previous experience in customer service within branded environments or the retail sector.
• Hands-on experience with WhatsApp Business and automated/chatbot systems.
• Fast and accurate typing skills with clear and professional communication.
• Solid understanding of shipping, delivery, and return procedures.
• Strong communication skills with a customer-focused mindset.
• Ability to work under pressure and manage priorities effectively.
• Proficiency in computer usage and administrative systems.
• Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

Nice to Have

• Experience handling multiple brands simultaneously.
• Background in fashion, accessories, or lifestyle products.

At San International, your role goes beyond answering inquiries — you represent the voice of the brand and help create a customer experience that builds long-term loyalty.

Join Kaki Group as an Odoo Implementor!
We are looking for a talented IT Technician to join our operational team in the food & beverage and retail sector. You will play a vital role in the configuration and management of our Odoo system, enhancing daily operations and connecting departments through effective technical solutions.

Main Responsibilities:

• Configure and set up Odoo system (Modules: Inventory – POS – Purchase – Manufacturing – Accounting).
• Manage warehouse and inventory operations professionally, overseeing tasks such as product routing, storage site setup, receiving and issuing processes, stock movements, and reordering rules.
• Translate operational team needs into Odoo solutions through needs analysis.
• Establish technical infrastructure and connect devices to the system (POS, Printers, Kitchen Screens, Barcode Scanners).
• Resolve daily technical issues ensuring system stability across branches and warehouses.
• Prepare reports and KPIs, monitoring data consistency across departments.
• Train employees and ensure adherence to Odoo processes.

What We Offer:

• A professional and fast-growing work environment.
• Opportunities for development and involvement in significant tech projects within the group.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are on a mission to help people live longer, healthier, and happier lives. Since 2017, our commitment to healthcare excellence has driven our growth and innovation.

About the Tamheer Program:
The Tamheer program is an on-the-job training initiative for Saudi graduates, aiming to prepare them for full-time employment by providing them with valuable experience and skills in esteemed organizations.

Candidate Requirements:

• A fresh graduate with a Bachelor's degree.
• Registered on the TAQAT platform.
• Not registered with GOSI in the past six months.
• Currently unemployed.
• Has not previously participated in the Tamheer program.

Additional Requirements:

• Fluent in English.
• Good Microsoft Office skills.

Benefits:

• Health insurance.
• Medical insurance.