Technical Support Jobs in Saudi Arabia

Join Al Makan for Elevators as a Customer Services Specialist!
We are seeking a professional and friendly individual to welcome our customers and visitors, providing top-notch service and support.

Responsibilities:

• Greet clients and visitors in a warm and professional manner.
• Manage incoming calls and messages, directing them to the appropriate parties.
• Follow up on customer requests (both new and existing) and update their status.
• Organize and maintain customer and request data in Excel files.
• Prepare weekly and monthly reports for management regarding customer interactions.
• Coordinate with maintenance and sales teams as needed.
• Monitor social media accounts and respond to general inquiries.
• Schedule appointments and visits as required.
• Assist management with basic administrative tasks when needed.

Qualifications:

• Previous experience in reception or customer service (preferably in a technical/engineering field).
• Proficiency in Microsoft Office (Word & Excel).
• Excellent communication skills in Arabic (knowledge of English is an added advantage).
• Polite, organized personality capable of professional customer interactions.
• Able to work as part of a team and handle work pressure effectively.

Location: Al Ahsa
Employment Type: Full-Time

Join Napco National as a Customer Service Senior Officer!
Napco National is a leading Saudi company with a rich history since 1956 in the manufacturing and marketing of packaging solutions. We are looking for a dedicated individual to coordinate our customer service operations effectively.

Key Responsibilities:

• Coordinate daily with other senior officers to optimize daily shipments of goods.
• Receive, review, and approve all credit notes while specifying reasons for returns.
• Review and manage customer invoices to ensure they are archived correctly.
• Foster team development through targeted career plans, training, and performance evaluations.
• Coordinate with the logistics department to order vehicles for deliveries and arrange necessary documentation.
• Release backorders and communicate shortages to the Customer Service Department Manager.

About Us:
Napco National is committed to transforming visions into reality, contributing to the growth of the national industrial sector and building a sustainable future. We specialize in manufacturing innovative packaging solutions and provide comprehensive recycling services, serving clients across Saudi Arabia and beyond.

Join Napco National as a Customer Service Senior Officer!
Are you ready to be a part of a leading Saudi company that has been transforming visions into reality since 1956? At Napco National, we specialize in manufacturing and marketing innovative packaging solutions. As a Customer Service Senior Officer, you will play a vital role in our operations.

Responsibilities:

• Coordinate daily with senior officers to optimize goods shipments.
• Receive, review, and approve credit notes, ensuring accurate reasons for returns.
• Handle invoices signed by customers and maintain proper documentation in archives.
• Support team growth through tailored career development plans and training sessions.
• Work with the CLD to arrange vehicle deliveries and prepare related documents.
• Manage backorders and communicate shortages to the CSD Manager.

Why Join Us?
Be part of a team that values learning, development, and innovation. We offer a dynamic work environment that fosters growth while contributing to a sustainable future in the packaging industry.

About the Role
Join Radian Engineering Consulting Company as an IT Support Technician, where you will play a crucial role in ensuring the smooth operation of technology systems within the organization.

Key Responsibilities:

• Provide daily technical support to users, troubleshooting issues related to hardware, networks, and systems.
• Install and maintain computers, printers, and internal networks.
• Monitor system faults and coordinate with service providers as necessary.
• Manage user accounts and their permissions within systems.
• Perform data backups and ensure its integrity.
• Monitor network and device performance, reporting any risks or failures identified.
• Document technical work and procedures regularly.

Required Skills:

• Good knowledge of operating systems (Windows – Linux).
• Understanding of network fundamentals (LAN/WAN, TCP/IP).
• Diagnostic and troubleshooting skills.
• Ability to interact with users skillfully and professionally.
• Time management skills and ability to work under pressure.

We are looking for passionate individuals who are ready to take on challenges and contribute to our success. If you have the required qualifications and experience, apply now!

We at Apex Care Clinics are looking for an outstanding customer service employee to join our team in Al-Qassim.

Responsibilities:

• Providing support and assistance to customers via phone or email.
• Handling customer inquiries and efficiently resolving their issues.
• Directing customers to appropriate services based on their needs.

Required Qualifications:

• Previous experience in customer service is a plus.
• Strong communication skills.
• The ability to work under pressure.

To apply, please send your CV to the mentioned email.

Join Nature Touch Spa as a Receptionist Sales!

At Nature Touch Spa, we are committed to creating a soothing and rejuvenating experience for our clients. Now, we are looking for a dedicated Receptionist Sales to enhance our client service team in Dammam.

Role Overview:
The Receptionist Sales will be responsible for welcoming clients, answering phone inquiries, scheduling appointments, and ensuring a top-notch customer experience. This role also involves promoting our spa services and upselling various treatments and products.

Qualifications:

• Proficiency in receptionist duties and strong clerical skills.
• Excellent phone etiquette and communication skills.
• Exceptional customer service abilities.
• Attention to detail with strong organizational and multitasking skills.
• Knowledge of massage and wellness services is a plus.
• Familiarity with computer systems for booking and customer management.

Join us at Nature Touch Spa, where we focus on holistic care that calms the mind, body, and soul!

Job Opportunity in Customer Service
We are looking for outstanding customer service representatives to join our team in Dammam. If you are looking for a professional work experience with opportunities for professional development, this job may be suitable for you.

Responsibilities:

• Provide professional and effective customer support.
• Develop communication skills with customers.
• Achieve set performance goals.

Requirements:

• The applicant must be Saudi.
• Proficiency in English.
• Strong communication skills.

We offer a basic salary plus performance incentives, with full-time work and a break hour.

Join our team as a Customer Service Representative!
We are looking for an enthusiastic person to work in customer service in Dammam and Khobar. We offer a professional work environment and opportunities for career development.

Responsibilities:

• Providing support and assistance to customers.
• Communicating effectively via phone and other means.
• Ensuring customer satisfaction and resolving their issues.

Requirements:

• The applicant must be Saudi.
• Proficiency in English.
• Strong communication skills.

The total income will be 5,000 Riyals (basic salary + performance incentives). Come and join us!

We are looking for an experienced maintenance manager to lead the maintenance team and supervise all preventive and repair maintenance work for equipment and facilities. Responsibilities include developing regular maintenance plans, managing inventory and spare parts, and ensuring compliance with safety and quality standards in all maintenance work. The ideal candidate should have extensive experience in mechanical and electrical maintenance, strong leadership skills, and the ability to solve complex technical problems efficiently.

Join KONE as a Customer Care Agent!
Be part of a globally recognized company dedicated to enhancing the working environment! At KONE, we prioritize fostering a collaborative work culture characterized by quality, efficiency, and employee well-being.

Role Overview:
We're seeking an energetic and enthusiastic Customer Care Agent for our Jeddah office. This pivotal role involves acting as the primary contact for our customers, managing callouts, inbound inquiries, and outbound calls, while supporting key business operations around the clock.

Key Responsibilities:

• Callout Handling: Manage alarm calls, inbound customer queries, and technician calls, ensuring safety and effective communication.
• Inbound Support: Resolve customer queries and complaints, follow up on matters internally, and identify potential sales leads.
• Outbound Engagement: Conduct customer satisfaction surveys post-call and support local marketing initiatives.
• 24/7 Operations: Monitor service operations, prepare reports, and support the operations team with various KONE tools.

Are You the One?
Applicants should possess a Bachelor’s or Diploma Degree and a minimum of two years of customer service experience. Exceptional communication skills, detail orientation, and fluency in both English and Arabic are essential. We value a goal-oriented attitude and personality traits like stress tolerance and organization.

What We Offer:
At KONE, you'll find a dynamic team environment, comprehensive development programs, opportunities for feedback and growth, a flexible culture, and a commitment to sustainability and innovation. Join us and help shape the future of cities!

Join ITB Company as an IT Support and Maintenance Technician!
In this role, you will be an essential part of our technical team, responsible for ensuring the functionality and performance of our IT systems and networks in Khamis Mushait, 'Asir, Saudi Arabia.

Key Responsibilities:

• Install and configure computers, software, systems, networks, printers, and scanners.
• Monitor and maintain computer systems and networks.
• Respond promptly to technical support issues and requests.
• Provide technical support (in-person or via phone).
• Set up user accounts for new employees.
• Repair and replace equipment as necessary.
• Test new technologies and software.
• Train junior staff members.
• Troubleshoot technical problems.
• Diagnose and repair faults.
• Resolve network issues.
• Support the launch of new applications.
• Document procedural support.
• Manage multiple cases simultaneously.
• Support technical tasks for Prince and Deputy Prince's office in the Asir region.

Qualifications:

• Bachelor's degree in Information Technology or a related field.
• Fluency in Arabic and English, both spoken and written.
• Attention to detail and listening skills.
• Problem-solving abilities.