Technical Support Jobs in Saudi Arabia

More than 23 Technical Support Jobs in Saudi Arabia. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


Technical Support
Contract Type
Nationality

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Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Al-Futtaim Automotive

Full-time
Join Al-Futtaim Automotive as a Customer Support Representative!
At Al-Futtaim Group, established in the 1930s, we are one of the most diversified and forward-thinking businesses, with operations across multiple sectors.

Overview Of The Role:
The Customer Support Representative (CSR) plays a crucial role in ensuring that all clients purchasing Volvo and other equipment from FAMCO receive comprehensive parts and service support. This position optimizes sales opportunities for parts and services, collaborating closely with internal teams.

What You Will Do:
  • Serve as the primary point of contact for customers and branch aftermarket personnel.
  • Manage requests for parts and service, ensuring customer satisfaction throughout.
  • Monitor the accuracy of parts supplied and quality of services performed.
  • Participate in departmental planning and strategy sessions.
  • Maintain effective customer relations and resolve disputes efficiently.
  • Proactively identify and develop new sales accounts.
  • Collaborate with Head Office Technical and Support staff to provide optimal solutions.
  • Prepare and present service quotes to customers.

Required Skills To Be Successful:
  • Bachelor’s Degree in Marketing or a related field.
  • Experience in a heavy equipment industry in parts and service.
  • Sales experience is advantageous.
  • Strong computer skills with MS Office.
  • Excellent written and verbal communication skills.
  • Results-oriented mindset and ability to meet performance targets.
  • Strong organizational and planning skills.
  • Integrity and ethical conduct in all interactions.

About Al-Futtaim Automotive:
As a key division of Al-Futtaim Group, we are renowned for our customer-centric approach and our drive towards innovation within the automotive industry. With a presence in 10 countries, we aim to provide unparalleled mobility solutions across various sectors.

breifcase0-1 years

locationDammam

9 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

SiFi

Full-time
Join SiFi as a Customer Support Specialist!
SiFi is a leading corporate expense management platform dedicated to empowering accounting teams with seamless control over corporate spending. We're looking for a Customer Support Specialist to provide exceptional technical and product-related assistance to our valued customers.

About The Role:
The Customer Support Specialist will diagnose and resolve technical problems, respond to customer inquiries, and ensure that users can effectively utilize SiFi's products and services. This position requires a strong technical aptitude, problem-solving skills, and excellent communication abilities.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, or chat.
  • Diagnose and resolve technical issues related to SiFi's platform.
  • Provide step-by-step guidance for troubleshooting common problems.
  • Document customer interactions and solutions in our CRM.
  • Escalate complex issues to the engineering or product teams as needed.
  • Follow up with customers to ensure issue resolution and satisfaction.
  • Contribute to support documentation and knowledge base articles.
  • Stay updated with SiFi's product changes and technical specifications.

Requirements:
  • Bachelor's degree in a technical field (Computer Science, IT) or equivalent experience.
  • 1+ year of experience in a technical support role, preferably in software or FinTech.
  • Strong technical aptitude and problem-solving skills.
  • Excellent verbal and written communication skills in English and preferably Arabic.
  • Familiarity with troubleshooting software and web applications.
  • Good understanding of basic networking concepts.

breifcase0-1 years

locationRiyadh

16 days ago
IT Support Technician

IT Support Technician

📣 Job Ad

Al Faris Group

SR 5,625 - 7,500 / Month dotFull-time
Join Al Faris Group as an IT Network/Support Technician!
We are seeking a skilled IT Network/Support Technician to manage and support our network systems at Al Faris Group. This is a full-time position located in Abha, Saudi Arabia, where you will play a critical role in maintaining efficient network operations.

Key Responsibilities:
  • Network Setup and Configuration: Install and configure networking devices such as routers, switches, firewalls, and access points. Ensure proper connectivity between devices through wired and wireless networks.
  • Performance Monitoring: Continuously monitor network performance to ensure efficiency. Resolve issues such as slowdowns or outages promptly.
  • Troubleshooting: Diagnose and resolve network-related issues, collaborating with IT teams and users as necessary.
  • Security Management: Implement security measures including firewalls, VPNs, and intrusion detection systems. Conduct regular security audits to identify and mitigate vulnerabilities.
  • Network Maintenance: Periodically update and maintain hardware and software for optimum performance. Replace outdated or faulty equipment.
  • Documentation: Maintain accurate documentation of network infrastructure, configurations, and performance records.
  • User Support and Training: Provide support to users experiencing connectivity issues and educate them on best practices for network usage.

Preferred Qualifications:
  • Professional Certifications: CompTIA Network+, Cisco CCNA, or CISSP preferred.
  • Technical Skills: Familiarity with protocols and technologies such as TCP/IP, DNS, DHCP, and experience with network monitoring tools.
  • Problem-Solving Skills: Ability to analyze and troubleshoot network issues swiftly.
  • Cybersecurity Knowledge: Understanding of network security principles, including encryption and VPNs.
  • Communication Skills: Effective oral and written communication skills to explain technical issues to non-technical users.

We are excited to welcome a dedicated and proactive individual to our team. Apply now for the opportunity to be a part of Al Faris Group!

breifcase0-1 years

locationAbha

19 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

FURNITURE LAND CO.

Full-time
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

breifcase0-1 years

locationTabuk

24 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

FURNITURE LAND CO.

Full-time
Join Our Team as a Customer Service Supervisor!
At FURNITURE LAND CO., a leader in the home and office furniture sales industry, we are dedicated to enhancing the customer experience through exceptional pre- and post-sale services. We invite driven individuals to apply for the role of Customer Service Supervisor in Riyadh.

Primary Responsibilities:
  • Oversee daily operations of the customer service department to ensure a superior customer experience.
  • Lead the customer service team, addressing and resolving customer inquiries and issues.
  • Monitor customer reception in showrooms, ensuring courteous and professional interactions.
  • Manage exchange and return processes according to company policy.
  • Provide training to customer service staff on product knowledge and customer handling.
  • Coordinate with sales, warehouse, and logistics for efficient post-sale services.
  • Document and analyze customer feedback for continuous service improvement.
  • Prepare regular reports on team performance and customer satisfaction.

Requirements:
  • High school diploma required; university degree in Business Administration or a related field preferred.
  • At least 1 year of customer service experience, ideally in retail or furniture sector.
  • Strong communication skills with an ability to engage a diverse range of customers.
  • Proficient in MS Office and Customer Relationship Management systems.
  • Calm, polite personality with capabilities in problem-solving and time management.

Benefits:
  • 2 days off per week.
  • Monthly bonuses based on target achievements.
  • Annual salary increase upon contract renewal.
  • 21 days of annual leave.
  • Eligibility for medical insurance covering premier hospitals regionally.

breifcase0-1 years

locationRiyadh

24 days ago
IT Support Technician

IT Support Technician

MKCL Arabia limited

SR 5,000 - 6,000 / Month dotFull-time
We are hiring now.
We are looking for reliable candidates for the following position. Please email your CV with the subject line as the position and with the expected salary and joining date.

Position: Technical Support Engineer
Company: MKCL Arabia Ltd
Location: Al-Ahsa KSA
Job Type: Full Time
Joining: Immediate Joining
Experience: Minimum 2 years
Nationality: Saudi National (Male)

Responsibilities:
Installing new hardware, software, and networking systems. 
Diagnosing and troubleshooting hardware, networking, and software issues.
Research and identify solutions to software and hardware issues.
Prioritize and manage several open issues at one time.
Monitor daily performance of technical systems.
Learn and work with emerging technologies.
Design computer systems that meet specific requirements.

Requirements and skills:
Bachelor’s degree in computer science or information technology. 
Previous work experience as a technical support engineer or desktop support engineer.
In-depth knowledge of hardware and networking systems. 
Knowledge of operating systems. 
Ability to troubleshoot complex software and hardware issues. 
Excellent communication skills. 
Good interpersonal skills.

Get the opportunity to join our team and gain experience and benefits by working with us

Send your CV at h@**************** / i@*****************

breifcase2-5 years

locationAl-Ahsa

30 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Wajjad

Full-time
Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.

Key Responsibilities:
  • Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
  • Understand company services thoroughly to guide and educate customers accurately.
  • Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
  • Maintain detailed records of customer interactions using CRM systems.
  • Coordinate internally with relevant departments to ensure timely and complete service delivery.
  • Follow up with customers to ensure issues are resolved and satisfaction is achieved.
  • Monitor recurring inquiries and suggest improvements to enhance service quality.

Requirements:
  • Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
  • Minimum of 1 year experience in a customer service or client-facing role.
  • Excellent communication and problem-solving skills.
  • Fluent in Arabic and proficient in English.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office and CRM software.

What We Offer:
  • Growth opportunities.
  • Supportive work environment and professional development programs.
  • Continuous training to enhance customer service and communication skills.

breifcase0-1 years

locationJeddah

9 days ago