Technical Support Jobs in Saudi Arabia

Join Help AG as an IT Technician!

Help AG is looking for a dedicated and detail-oriented IT Technician to support our on-site IT operations. This position includes assisting with hardware installation, configuration, and maintenance, focusing on crucial field activities such as:

• Conducting location site surveys and documenting complete device inventories.
• Assisting with the physical preparation and installation of IT equipment, including rack mounting and cabling.
• Performing cabling, labeling, and patch management tasks.
• Supporting the installation and basic configuration of IT equipment under supervision.
• Participating in functional testing to validate site readiness and performance.

In this role, you will also maintain documentation and ensure adherence to health and safety standards throughout all activities.

Qualifications and Skills:
To be successful in this role, you should possess:

• A diploma or bachelor’s degree in IT, Computer Engineering, or a related field.
• 1-3 years of experience in IT support, field services, or system installation.
• Hands-on experience with server and network hardware setup.
• Basic understanding of operating systems and virtualization.
• Strong attention to detail and organizational skills.
• Ability to travel frequently to various sites.
• Good communication and teamwork abilities.
• Arabic language proficiency is preferred.

Benefits:
We offer a range of benefits to our employees, including:

• Health insurance with one of the leading global providers.
• Career progression opportunities through challenging projects.
• Employee engagement and wellness campaigns throughout the year.
• Excellent learning and development opportunities.
• An inclusive and diverse working environment.
• Flexible/Hybrid working options.
• Annual flight tickets to your home country.

Join our team as a Customer Service Specialist!
We at a sports company promote the spirit of activity and vitality in our community. We are looking for individuals passionate about customer service to join our team in Al-Qassim, where you should have the ability to communicate effectively with customers and provide outstanding support.

• Responsibilities:
• Providing support to customers and answering their inquiries.
• Effectively communicating with customers to ensure their satisfaction with the services provided.
• Handling customer requests and solving problems quickly and effectively.

• Requirements:
• Good appearance.
• Previous experience in customer service is preferred.
• The ability to start working immediately.

If you are looking for an opportunity to join a dynamic and encouraging work environment, please apply for the job via email.

Overview:
Aqualia is seeking a dedicated Customer Services Support professional to join our team. As the fourth largest water company in Europe, we manage the complete water cycle and provide services to over 43 million users across 17 countries. The ideal candidate will serve as a liaison, delivering essential product and service information to our customers.

Key Responsibilities:

• Respond to customer inquiries related to water services, billing, and account information.
• Investigate and resolve customer complaints regarding water quality and billing discrepancies.
• Assist customers with billing inquiries and process payments.
• Manage service requests including new water connections and meter readings.
• Educate customers on water conservation and relevant regulations.
• Maintain accurate records of customer interactions and transactions.
• Communicate effectively with customers through various channels.
• Collaborate with field personnel for maintenance and repairs.
• Handle emergency situations related to water supply disruptions.
• Identify opportunities for process improvements in customer service.
• Ensure compliance with regulatory standards in service provision.
• Work closely with other departments to address customer concerns.

Requirements:

• Professionalism and excellent communication skills.
• Customer-centric approach with proven experience in customer services, preferably in the utilities sector.
• Degree in engineering or related field with postgraduate training in marketing or customer service.

Knowledge: English fluency (B2-C1) is required; Spanish and Arabic skills are valued.

We Offer:

• A stable position with a permanent contract.
• Opportunities for growth and professional development.
• Conditions aligned to experience and skills.

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly, ensuring a professional first impression.
• Assist customers in navigating our service offerings to meet individual needs.
• Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
• Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
• Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and time management abilities.
• Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

Customer Service Representative Position at Prime Drive Company
Prime Drive Motors announces its need for a Customer Service Representative. If you are looking for a new opportunity in the automotive sales field, we would like to get in touch with you!

Job Contents:

• Customer Service Representative:
  - Experience in customer service
  - High communication and etiquette skills

Job Benefits:
- Attractive salaries
- Commissions on sales
- Motivating work environment
- Two-day weekly vacation

Work Location: Al-Qassim – Buraidah

To Apply: Please send your CV.

Join Emdad By Elm as a Customer Service Specialist! We are seeking an enthusiastic and skilled mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery.

Role Overview: As a Customer Service Specialist, you will create a warm and professional atmosphere for our clients, ensuring they receive thorough support and informed guidance about our services. Your proficiency in Microsoft Excel and PowerPoint will enable you to effectively communicate and engage with both internal teams and customers.

Key Responsibilities:

• Greet customers warmly to create a positive first impression.
• Listen actively to customer inquiries and provide relevant information about services.
• Resolve customer issues promptly to ensure satisfaction.
• Prepare basic reports in Excel to track inquiries and service performance.
• Develop engaging presentations for internal and external communication.
• Collaborate with team members to enhance customer service protocols.

Job Requirements:

• 5-7 years of experience in customer service or client-facing roles.
• Proficiency in Microsoft Excel and PowerPoint.
• Excellent verbal and written communication skills.
• Strong organizational and problem-solving skills.
• Ability to manage customer relationships effectively.

About Emdad By Elm: Established in 2014, Emdad is a subsidiary of Elm, specializing in business solutions. Our team aims to deliver top-quality services, enhancing growth and productivity for individuals and organizations while making a sustainable impact.

Join Pacific International Lines (PIL) as a Customer Service Executive in Dammam!
With over 55 years of leadership in the global shipping industry, PIL is seeking dedicated individuals to ensure exceptional service and smooth handling of customer interactions.

Key Responsibilities:

• Engage with customers through various channels, addressing inquiries and resolving complaints promptly.
• Manage booking processes and ensure accurate documentation.
• Coordinate with internal teams and external partners for seamless operations.
• Prepare reports on customer service activities and shipment performance.
• Train and mentor junior staff to enhance service quality.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• Minimum 3 years of experience in customer service within the shipping or logistics sectors.
• Proficient in Microsoft Office and logistics systems.
• Strong communication and organizational skills.

Why Join Us?
Be part of a leading global carrier focused on sustainability and innovation. Enjoy a dynamic work environment with opportunities for professional growth.

Join Pacific International Lines as a Customer Service Executive
We are seeking proactive individuals to drive innovation and sustainable shipping solutions. At PIL, you'll be part of a team that values pioneering ideas and challenges the status quo. This position is located in Dammam, Saudi Arabia, where you will be the primary point of contact for customers, ensuring exceptional service and managing bookings and shipment processes.

Key Responsibilities

• Customer Interaction & Issue Resolution: Respond to customer inquiries via phone, email, and in-person with professionalism. Handle escalated inquiries, track shipments, and maintain accurate records.
• Booking & Documentation: Manage booking creation and amendments, process export documentation, and handle special cargo approvals.
• Operational Coordination: Coordinate with internal departments and global offices to ensure efficient shipment handling and resolution of issues.
• Reporting & Analysis: Prepare reports on customer service activities and evaluate shipment requests.
• Collaboration & Continuous Improvement: Work closely with Sales and Operations teams, conduct joint meetings, and mentor junior staff.

Must Have

• Bachelor’s degree in Business, Logistics, or a related field.
• Minimum 3 years of customer service experience in shipping or logistics.
• Strong communication and problem-solving skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us
Be part of a leading global carrier focused on sustainability and innovation. Enjoy opportunities for professional growth in a dynamic environment.

We are looking for an active and passionate customer service employee to join our team at an electronic games and sports center. The employee will be responsible for receiving customers of various ages (children and adults) and providing the necessary support during their experience inside the center, in addition to the technical assistance related to games and computer devices.

Join Cenomi Centers as a Customer Service Representative!
We are seeking motivated and customer-focused individuals to join our team through the Tamheer Program. In this role, you will be the first point of contact for visitors at CENOMI Centers malls located in Riyadh, Jeddah, and Makkah, ensuring an exceptional guest experience and providing support with inquiries, services, and mall information.

Key Responsibilities:

• Assist visitors with inquiries and provide information about mall services.
• Ensure a welcoming and positive guest experience.
• Work collaboratively with team members to meet customer needs.
• Adapt to a fast-paced mall environment and assist in various mall operations.

Requirements:

• Must be eligible for the Tamheer Program.
• Bachelor’s degree or Diploma in any related field.
• Strong communication and interpersonal skills.
• Positive attitude, teamwork, and willingness to learn.

About Cenomi Centers:
Cenomi Centers is Saudi Arabia’s largest and leading owner, operator, and developer of contemporary lifestyle centers, bringing together over 109 million visitors every year to discover a full range of international, regional, and local brands.

Join Nestlé as a Customer Service Agent!
We are looking for a dedicated and enthusiastic individual to be a part of our customer service team in Jeddah.

Position Summary:
You will interact with customers to provide and process information in response to inquiries, concerns, and requests related to our products and services. Acting as a liaison between customers and our company, you will assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Key Responsibilities:

• Respond to customer inquiries professionally in both Arabic and English.
• Provide accurate information regarding products and company policies.
• Resolve customer complaints effectively to ensure a positive experience.
• Document customer interactions accurately in the system.
• Meet and exceed performance metrics.
• Participate in training to enhance skills.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service or call center role.
• Proficient in using computer systems and software.

About the Role
The Service Customer Specialist is a vital mid-career professional role dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. This position emphasizes creating a warm and professional environment, ensuring that clients receive comprehensive support, informed guidance, and accurate information regarding available services.

Key Responsibilities

• Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
• Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
• Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
• Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
• Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
• Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
• Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
• Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
• Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
• Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

Job Requirements

• Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
• Advanced proficiency in Microsoft Excel for reports analysis and creation.
• Strong skills in Microsoft PowerPoint for engaging professional presentations.
• Exceptional verbal and written communication skills.
• Ability to build and manage customer relationships effectively.
• Capability to work independently while promoting a collaborative atmosphere.
• Strong organizational skills to prioritize tasks in a fast-paced environment.
• Comprehensive knowledge of customer service best practices.

Position Summary
As a Customer Service Agent at Nestlé, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about our products and services. Your role is essential in acting as a liaison between customers and the company, ensuring that we address complaints, orders, errors, account questions, billing, cancellations, and other queries effectively.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role.
• Proficient in using computer systems and software.