Technical Support Jobs in Saudi Arabia

Join IBEA as a Customer Service Specialist!

IBEA is revolutionizing B2B payments by fully automating vendor payments. We tackle the long-standing issue of delayed supplier payments and strive to enhance operational efficiency with our Accounts Payable (AP) automation solutions.

Role Overview:
This is a full-time hybrid position based in Riyadh. The Customer Service Specialist will be key in providing exceptional support to our suppliers, ensuring their satisfaction and smooth operations. As part of your role, you will:

• Assist in enrolling suppliers into our system.
• Address customer inquiries and promptly resolve any issues.
• Maintain professional phone etiquette while managing communications.

Qualifications:

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction.
• Excellent communication and interpersonal abilities.
• Proficiency in customer service software and tools.
• Ability to work both independently and as part of a team.
• Experience in the payments industry is a plus.
• Bachelor's degree in Business, Communications, or a related field is preferred.

Join Global Blue as a Customer Service Representative!
At Global Blue, we believe in enhancing the shopping experience and driving performance. As a Customer Service Representative, you will play a critical role in communicating with our customers and ensuring their queries are handled efficiently and professionally.

Key Responsibilities:

• Communicate with customers via phone and written correspondence, adhering to defined SLAs and quality standards.
• Maintain records of customer interactions and conduct research using internal systems.
• Collaborate with the Customer Service Team, internal departments, and Global Blue offices.
• Follow up on unresolved customer inquiries and identify issues that need escalation.
• Recommend process improvements and ensure KPIs and SLAs are met.
• Utilize contact logging software for reporting and analysis.
• Adhere to internal rules and responsibilities, which may be subject to change.

Qualifications:

• Secondary education degree or university degree (Bachelor's/Master's).
• Fluent in English (intermediate/upper-intermediate level, both written and spoken).
• Proficient in a second foreign language (upper-intermediate level).
• PC literate with MS Office experience.
• Strong communication skills.

Key Competencies:

• Previous experience in Customer Service (international environment is a plus).
• Customer-oriented with attention to detail.
• Ability to thrive in a fast-paced environment.
• Team player with strong analytical and problem-solving skills.
• Ability to handle stress and multitask.
• Experience with Salesforce is advantageous.

Join Emdad By Elm as a Customer Service Specialist – Municipal Requirements!

As a key player in overseeing the intricate landscape of health and commercial establishment licensing, you will utilize your exceptional communication skills and deep understanding of municipal regulations to guide clients in their establishment or renewal processes. Your role is crucial for ensuring compliance with governmental requirements and fostering a trustworthy environment for our clients.

Key Responsibilities:

• Guide clients through municipal requirements, ensuring they receive accurate and timely information.
• Clarify procedures for submitting applications via electronic platforms like Balady.
• Monitor the progress of applications and provide consistent updates to clients.
• Handle inquiries about rejections or delays, working with authorities to find solutions.
• Maintain strong client relationships to enhance satisfaction and trust.
• Keep up-to-date with municipal regulations to ensure the advice provided is current.
• Document client interactions and prepare reports on service performance.

Requirements:

• Bachelor’s degree in Business Administration, Public Administration, Communications, or related field.
• Minimum 5 years of experience in customer service with emphasis on municipal regulations.
• Proven experience with government agencies and compliance in health and commercial establishments.
• Strong problem-resolution skills and ability to manage multiple inquiries.
• Familiarity with CRM systems and electronic platforms.

Join us at Emdad By Elm as we strive to enhance growth and productivity in the business solutions sector!

Join Four Winds Logistics as a Customer Service Specialist.
Located in our Dammam office, you will work closely with the moving manager to oversee and lead logistics operations for our key clients in international moving and relocation. This role is integral to maintaining our reputation for quality service.

Key Responsibilities:

• Prepare logistics plans to support relocations for Four Winds clients.
• Communicate with agents and clients to gather necessary documents.
• Coordinate with shipping and airline companies.
• Arrange logistics with origin agents.
• Handle customs clearance processes.
• Supervise delivery or storage based on client needs.
• Achieve quarterly and annual management goals related to quality and sales.
• Ensure punctual invoicing and collection for smooth cash flow.

Required Qualifications:

• Exclusively for Saudi citizens.
• Preference for females; a driving license is an advantage.
• Minimum of 1 year experience in administrative roles.
• B2 level in English or a minimum score of 60 in IELTS.
• Proficiency in computer applications, especially SAP.
• Strong interpersonal skills for a multicultural environment.
• IATA qualifications are advantageous.
• At least a 2-year diploma in administration or 4 years of relevant work experience.

Join Our Team as a Customer Service Specialist
We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry at Gold Apple. This is an exciting opportunity for individuals passionate about delivering exceptional customer service and resolving customer issues effectively.

Responsibilities:

• Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns.
• Assist customers in product selection, providing information about features, pricing, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers.
• Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers.

Requirements:

• Proven experience in a customer service role, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a busy retail setting.
• Passion for the beauty industry and a willingness to learn about new products and trends.
• Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Join Our Team as a Customer Service Specialist
We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry at Gold Apple. This is an exciting opportunity for individuals passionate about delivering exceptional customer service and resolving customer issues effectively.

Responsibilities:

• Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns.
• Assist customers in product selection, providing information about features, pricing, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers.
• Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers.

Requirements:

• Proven experience in a customer service role, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a busy retail setting.
• Passion for the beauty industry and a willingness to learn about new products and trends.
• Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Join Our Team as an IT Technical Support Specialist!
We are seeking an advanced IT Technical Support Specialist to support our manufacturing operations at Holoul Recycling in Jeddah. This pivotal role requires advanced technical skills to ensure the efficient operation of our information systems.

Key Responsibilities:

• Installation and maintenance of hardware, servers, and software within information systems.
• Provide technical support to users and troubleshoot technical issues.
• Monitor system performance to ensure integrity and efficiency.
• Update systems and software to ensure security and performance.
• Conduct regular inspections on equipment to identify potential issues.
• Train employees on new technologies and systems.
• Collaborate with diverse teams to optimize technical processes.
• Develop detailed technical documentation for enhanced understanding and use.
• Manage IT projects to ensure timely delivery.
• Stay updated with the latest trends and technologies in the IT field.
• Familiarity with Enterprise Resource Planning (SAP) systems.

Desired Skills:

• Advanced knowledge of operating systems such as Windows and Linux.
• Skills in programming languages such as Python or Java.
• In-depth understanding of computer networks and protocols.
• Ability to use project management tools like Trello or Asana.
• Data analysis skills with tools like Excel.
• Understanding of cybersecurity concepts.
• Strong written and verbal communication skills.
• Able to work effectively in a fast-paced environment.

Join Power International Holding as an IT Support Technician!
We are looking for a dedicated IT Support Technician to provide exceptional technical assistance and support to our end-users, ensuring smooth operations across computer systems, networks, and software applications.

Key Responsibilities:

• Diagnose, resolve, and document hardware and software issues efficiently.
• Maintain high service levels and ensure system backups and recovery are performed on time.
• Analyze, diagnose, and resolve complex computer problems on-site.
• Assist in server installations and troubleshoot server-related issues.
• Provide support for client installations and assist in network connectivity troubleshooting.
• Install and configure personal computer software packages and upgrades.

Qualifications:

• Minimum 5 years of working experience, with at least 3 years relevant to this field.
• Experience in the GCC region is a plus.
• Diploma in IT.
• Knowledge of ERP systems, preferably SAP, is essential.

If you are passionate about IT and have the required experience, we invite you to apply and be part of our growing team!

Join our team as an IT Technician!

As an IT Technician at EJTech, you will be responsible for managing and maintaining our technical infrastructure, ensuring that our operations run smoothly. This role requires a technical skill set in both UTP and fiber cable systems.

Key Responsibilities:

• Work with UTP and fiber cables (CAT5, CAT5e, CAT6, fiber MM, fiber SM).
• Bunch, terminate, and test UTP cables.
• Install trunks, ducts, flex pipes, and EMT pipes.
• Utilize equipment such as Fluke testers, Fusion splicers, and OTDRs.
• Perform fiber optic testing and troubleshooting.
• Understand technical aspects of loss and attenuation in fiber optic systems.

Technical Skills Required:

• Basic computer skills, especially in Excel and web navigation.
• Understanding of basic electricity principles related to telecommunications.
• Experience with electric power measurement instruments.
• Proficient with hand and electric power tools.
• Installation and management of equipment like switches, routers, and cameras.

Other Skills:

• Flexibility to work various schedules including on-call, overnight, and weekend duties.
• Ability to work as part of a team.
• Physical capability to lift and move 50 Kg.
• Valid Saudi driver's license is required.
• Fair proficiency in English is important.

We are looking for a dedicated individual with good teamwork skills and the ability to think critically. If you meet these qualifications, we encourage you to apply!

Join our dynamic IT team as an IT Technician!
As a vital part of our organization, you will troubleshoot technology issues, maintain computer equipment, and ensure the security of our data. Engage in a fulfilling role where you will train your colleagues in basic computer issues and be responsible for the overall efficiency of our IT systems.

Key Responsibilities:

• Install and configure system hardware and software.
• Provide technical support to all end-users within the organization.
• Monitor, update, and resolve tech requests.
• Perform routine maintenance of all computer systems and related tech equipment.
• Recommend computer products and applications to improve productivity.
• Educate users on procedures for resolving or preventing tech problems.
• Prepare and present reports to management on IT support operations.
• Coordinate and collaborate with the IT Team.
• Manage inventory.
• Document all IT processes and procedures.
• Perform additional related duties as assigned.

Qualifications:

• Diploma or Bachelor’s degree in IT.
• Knowledge and experience with general information technology.

Skills:

• Excellent writing and communication skills.
• Good interpersonal skills for collaboration with faculty and administration.
• Strong organizational skills and independent working habits.
• A positive and cooperative attitude, along with creativity and resourcefulness.

Job Opening: Customer Service Representative (Saudi Nationals Only)
Location: Riyadh, Saudi Arabia
Employment Type: Full-time
Start Date: ASAP

Job Summary:
We are seeking a dedicated and professional Customer Service Representative to join our growing team. As the first point of contact for our customers, you will play a vital role in ensuring a smooth and satisfying customer experience. This position is open exclusively to Saudi nationals in alignment with local employment regulations.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently
• Provide product and service information to customers
• Maintain records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Collaborate with internal teams to address customer concerns

Requirements:

• Saudi nationality (mandatory)
• High school diploma or higher
• Excellent communication skills in Arabic and English
• Proven customer support experience is a plus
• Ability to work under pressure and handle high-volume inquiries
• Familiarity with CRM systems and practices is preferred

Join Our Team as a Customer Service Specialist
We are excited to announce an opening for the role of Customer Service Specialist at Omar Ali Babtain and Bros Co. This pivotal position seeks a motivated professional to enhance our service delivery and customer satisfaction. Your experience will contribute significantly to our commitment to excellence.

Roles & Responsibilities:

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

Requirements:

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

Benefits:

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

Join Our Team as a Customer Service Specialist
We are excited to announce an opening for the role of Customer Service Specialist at Omar Ali Babtain and Bros Co. This pivotal position seeks a motivated professional to enhance our service delivery and customer satisfaction. Your experience will contribute significantly to our commitment to excellence.

Roles & Responsibilities:

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

Requirements:

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

Benefits:

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This role is an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

Join Keeta as a Customer Service Representative!
At Keeta, the international subsidiary of Meituan, we're on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: 'We help people eat better, live better,' we're making a transformative impact in the delivery sector.

Your Role:
- Handle customer inquiries and complaints via phone, chat, email, or any other channel deemed fit for providing support to our customers (customers/riders/merchants).
- Provide detailed information about our products and services.
- Assist customers with order placement, modifications, and cancellations.
- Track and monitor delivery statuses, coordinating with logistics and relevant departments to ensure timely deliveries.
- Resolve issues related to delivery, payment, or service dissatisfaction.
- Maintain professionalism and brand alignment.
- Collect and report customer feedback to management to improve service quality.
- Participate in training sessions to stay updated on product or policy changes.
- Willingness to work in shifts that could be scheduled during a 24-hour window.

What We Need:
- Bachelor's degree required; recent graduates are encouraged to apply.
- 01 years of experience; fresh graduates with no prior experience are welcome.
- Saudi national.
- Fluent in both Arabic and English, with excellent communication skills.
- Preferred typing skills of 40 WPM.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-focused attitude.

Why Join Us:
At Keeta, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. You'll collaborate with a passionate global team across over 30 countries and be part of a company that’s transforming the delivery industry while supporting local communities.

Join Our Team as a Customer Service Specialist
We are seeking a dedicated Customer Service Specialist to join our team at Tamimi commercial. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

Join DSV as a Customer Service Agent!
As a Customer Service Agent, you will play a vital role in delivering outstanding customer service by ensuring operational excellence in freight operations and proper documentation. Your responsibilities will include maintaining efficient handling of all freight activities for our current and potential clients, always aiming to meet their expectations.

Key Responsibilities:

• Provide best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed about arrival times, delays, or transit issues.
• Ensure all communications are professional and timely.
• Update tracking sheets with freight status and send updates to customers daily.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for all export inquiries.
• Monitor and report on customer, carrier, and vendor communications.
• Provide regular updates to the Line Manager and handle additional duties as assigned.

Qualifications:

• Bachelor's degree.
• 5 years of Freight operations experience.

Competencies:

• Excellent spoken and written communication skills.
• Ability to prioritize, multitask, and solve problems.
• Integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Join a team that values collaboration and accountability while respecting the dignity and rights of every individual. Let's grow together in shaping the future of logistics!