Technical Support Jobs in Saudi Arabia

Job Opening: Customer Service Representative (Saudi Nationals Only)
Location: Riyadh, Saudi Arabia
Employment Type: Full-time
Start Date: ASAP

Job Summary:
We are seeking a dedicated and professional Customer Service Representative to join our growing team. As the first point of contact for our customers, you will play a vital role in ensuring a smooth and satisfying customer experience. This position is open exclusively to Saudi nationals in alignment with local employment regulations.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently
• Provide product and service information to customers
• Maintain records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Collaborate with internal teams to address customer concerns

Requirements:

• Saudi nationality (mandatory)
• High school diploma or higher
• Excellent communication skills in Arabic and English
• Proven customer support experience is a plus
• Ability to work under pressure and handle high-volume inquiries
• Familiarity with CRM systems and practices is preferred

Join Our Team as a Customer Service Specialist
We are excited to announce an opening for the role of Customer Service Specialist at Omar Ali Babtain and Bros Co. This pivotal position seeks a motivated professional to enhance our service delivery and customer satisfaction. Your experience will contribute significantly to our commitment to excellence.

Roles & Responsibilities:

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

Requirements:

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

Benefits:

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

Join Our Team as a Customer Service Specialist
We are excited to announce an opening for the role of Customer Service Specialist at Omar Ali Babtain and Bros Co. This pivotal position seeks a motivated professional to enhance our service delivery and customer satisfaction. Your experience will contribute significantly to our commitment to excellence.

Roles & Responsibilities:

• Analyze demand variability and replenishment lead times to determine target inventory levels.
• Recommend replenishment strategies and set planning parameters to support inventory levels at all warehouses.
• Review replenishment requirements against forecasts and inventory levels to develop a replenishment plan.
• Model, analyze, and interpret inventory data, competitor data, and industry trends to support purchasing decisions.
• Plan and expedite work orders and purchase orders for e-commerce business products.
• Support E-Commerce sales and backorder resolution.
• Provide insights and recommendations for future season planning.

Requirements:

• Bachelor’s Degree in a planning or finance-related field.
• 35 years of experience, preferably in eCommerce.
• Solid understanding of financial measurements including sales, gross margin, and inventory turn.
• Experience with planning and business reporting applications is a plus.
• Proficiency with an ERP or DRP is required (NetSuite preferred).

Benefits:

• Eligibility for company matching 401k plan after 30 days of employment.
• PTO allowance.
• Healthcare Flexible Spending Account and Dependent Care Flexible Spending Account.
• Employee Assistance Program.
• Tuition Reimbursement Program.
• Employee discounts on automotive aftermarket accessories.

Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This role is an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

Join Keeta as a Customer Service Representative!
At Keeta, the international subsidiary of Meituan, we're on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: 'We help people eat better, live better,' we're making a transformative impact in the delivery sector.

Your Role:
- Handle customer inquiries and complaints via phone, chat, email, or any other channel deemed fit for providing support to our customers (customers/riders/merchants).
- Provide detailed information about our products and services.
- Assist customers with order placement, modifications, and cancellations.
- Track and monitor delivery statuses, coordinating with logistics and relevant departments to ensure timely deliveries.
- Resolve issues related to delivery, payment, or service dissatisfaction.
- Maintain professionalism and brand alignment.
- Collect and report customer feedback to management to improve service quality.
- Participate in training sessions to stay updated on product or policy changes.
- Willingness to work in shifts that could be scheduled during a 24-hour window.

What We Need:
- Bachelor's degree required; recent graduates are encouraged to apply.
- 01 years of experience; fresh graduates with no prior experience are welcome.
- Saudi national.
- Fluent in both Arabic and English, with excellent communication skills.
- Preferred typing skills of 40 WPM.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-focused attitude.

Why Join Us:
At Keeta, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. You'll collaborate with a passionate global team across over 30 countries and be part of a company that’s transforming the delivery industry while supporting local communities.

Join Our Team at KILONEWTONS!

KILONEWTONS is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team in Riyadh, Saudi Arabia. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
• Assist customers with product/service information, order processing, and issue resolution.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with internal teams to escalate and resolve complex customer concerns.
• Provide feedback on customer needs and trends to improve service quality.
• Follow company policies and procedures to ensure customer satisfaction and brand reputation.

Requirements:

• High school diploma or equivalent (Bachelor’s degree preferred).
• 12 years of experience in customer service or a related field.
• Fluency in English and Arabic (both written and spoken).
• Strong communication, problem-solving, and interpersonal skills.
• Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
• Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Preferred Skills:

• Experience in e-commerce or retail customer service.
• Knowledge of Saudi market customer service standards.
• Ability to work flexible hours, including weekends if required.

Why Join KILONEWTONS?

• Competitive salary and benefits package.
• Career growth opportunities in a thriving company.
• Supportive and inclusive work environment.
• Training and professional development programs.

Join Our Team as a Customer Service Specialist
We are seeking a dedicated Customer Service Specialist to join our team at Tamimi commercial. The ideal candidate will be responsible for providing exceptional service to our customers, resolving inquiries, and ensuring a positive experience.

Key Responsibilities:

• Respond to customer inquiries via phone, email, or chat in a timely manner.
• Assist customers with product information, order status, and troubleshooting issues.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with other departments to resolve complex issues and improve customer satisfaction.
• Identify opportunities for process improvement and provide feedback to management.
• Handle customer complaints with empathy and professionalism.
• Stay updated on product knowledge and company policies.

Qualifications:

• High school diploma or equivalent; associate or bachelor’s degree preferred.
• Previous experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Proficient in using customer service software and Microsoft Office Suite.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Excellent problem-solving skills and attention to detail.

Join DSV as a Customer Service Agent!
As a Customer Service Agent, you will play a vital role in delivering outstanding customer service by ensuring operational excellence in freight operations and proper documentation. Your responsibilities will include maintaining efficient handling of all freight activities for our current and potential clients, always aiming to meet their expectations.

Key Responsibilities:

• Provide best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed about arrival times, delays, or transit issues.
• Ensure all communications are professional and timely.
• Update tracking sheets with freight status and send updates to customers daily.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for all export inquiries.
• Monitor and report on customer, carrier, and vendor communications.
• Provide regular updates to the Line Manager and handle additional duties as assigned.

Qualifications:

• Bachelor's degree.
• 5 years of Freight operations experience.

Competencies:

• Excellent spoken and written communication skills.
• Ability to prioritize, multitask, and solve problems.
• Integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Join a team that values collaboration and accountability while respecting the dignity and rights of every individual. Let's grow together in shaping the future of logistics!

Join Our Team as a Customer Service Specialist (3PL)
Four Winds Logistics is seeking a dynamic and motivated Customer Service Specialist to join our team at our Khaldiyah second office in Dammam, Saudi Arabia. In this pivotal role, you will collaborate closely with the moving manager to oversee and enhance the logistics operations for our valued clients, particularly in the realm of international moving and relocation.

Key Responsibilities:

• Prepare logistics plans to facilitate the relocation of Four Winds clients.
• Communicate effectively with agents and clients to obtain necessary documentation.
• Establish proper contact with shipping and air lines.
• Coordinate logistics with origin agents and arrange customs clearance.
• Manage formal communications with customs authorities.
• Supervise delivery or storage based on client needs.
• Achieve management’s quarterly and annual quality and sales goals aligned with the company vision.
• Oversee efficient invoicing and collection to ensure smooth cash flow.

Competencies:

• Strong understanding of modern communication management tools and supply chain management.
• Ability to lead and inspire action in a diverse environment.
• Excellent command of the English language.
• Cultural sensitivity and strong interpersonal skills.

Qualifications:

• Exclusively open to Saudi citizens.
• Female candidates are prioritized (possessing a driving license is advantageous).
• Minimum 1-year experience in administrative roles.
• B2 level in English or a minimum score of 60 in IELTS.
• Proficiency in computer applications, especially SAP.
• Excellent interpersonal skills and the capability to work effectively in a multi-stakeholder environment.
• Possession of IATA qualifications is a plus.
• A minimum educational background of a 2-year diploma in administration or equivalent work experience.

Join SiFi as a Customer Support Specialist!
At SiFi, we empower accounting teams with a cutting-edge corporate expense management platform. We provide seamless control over corporate spending, ensuring that funds are allocated efficiently and transparently.

About The Role
The Customer Support Specialist plays a critical role in assisting our customers with technical and product-related queries, resolving issues efficiently to enhance their experience with our services. This position demands strong technical skills, problem-solving aptitude, and excellent communication abilities.

Key Responsibilities:

• Respond promptly to customer inquiries through various channels such as phone, email, and chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Guide customers step-by-step in using product features and troubleshooting common problems.
• Document all customer interactions and solutions in the support knowledge base.
• Escalate complex issues to the engineering or product teams.
• Follow up with customers to ensure satisfaction post-resolution.
• Contribute to documentation and knowledge base maintenance.
• Report recurring issues and provide feedback for product improvements.
• Stay informed about SiFi product updates and technical specifications.

Requirements:

• Bachelor's degree in a technical field (*, Computer Science, IT) or equivalent experience.
• Minimum of 1 year experience in a technical support role, preferably in software or FinTech.
• Strong problem-solving skills combined with excellent technical aptitude.
• Proficiency in English and Arabic (preferred).
• Experience with troubleshooting software and web applications.
• Basic knowledge of networking concepts.

Join our team and contribute to making SiFi a leader in corporate expense management!

About the Role:
SmartPlus is seeking a dedicated Customer Service Specialist to join our dynamic team. The ideal candidate will be passionate about delivering exceptional customer experiences, handling inquiries efficiently, and ensuring client satisfaction across all touchpoints.

Key Responsibilities:

• Respond to and serve our customers through SmartPlus official platforms and websites, as well as official social media channels such as Instagram, TikTok, etc.
• Provide accurate product information, support with order processing, and resolve customer issues effectively.
• Maintain strong product knowledge to guide customers and enhance their overall experience.
• Accurately document customer interactions, feedback, and cases in the CRM system.
• Collaborate with internal teams to ensure timely issue resolution and customer updates.
• Proactively identify opportunities for process improvements to elevate service quality.
• Follow up with customers to confirm resolution, ensure satisfaction, and collect feedback for continuous improvement.

Qualifications:

• High School Diploma or Technical Diploma (minimum).
• Previous experience in customer service or a related field is preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and work in a fast-paced environment.
• Familiarity with CRM systems is a plus.

Join Blueforce Inc. as an Information Technology (IT) Technician!
We are seeking a dedicated IT Technician to support the DoD English Language Training Program in Saudi Arabia. In this critical role, you will provide comprehensive technical support to ensure smooth operations of all technical requirements related to our instructional programs.

Key Responsibilities:

• Support technical requirements for program operations.
• Troubleshoot and resolve technical issues during program delivery.
• Collaborate with instructional staff to identify and address technical support needs.
• Maintain and update technical documentation, including system configurations and user manuals.
• Ensure compliance with security protocols and data privacy regulations.

Minimum Qualifications:

• Ability to support all technical requirements for program support.
• Technical knowledge of programs used for instruction, exercises, and testing.
• Experience troubleshooting hardware issues for computers, smart screens, server stacks, and audio equipment.
• Intermediate proficiency in both English and Arabic.

Preferred Qualifications:

• Relevant certification or degree in IT, Computer Science, or related fields.
• At least three (3) years of experience in technical support, preferably in an educational setting.
• Knowledge of network infrastructure and hardware configurations.

Join Alfaisal University as an IT Technician!
As an integral part of our Information Technology department, you will provide essential technical support to enhance our educational environment, especially in smart classrooms and auditoriums. Your expertise will ensure seamless operation of our technological resources.

Primary Duties & Responsibilities:

• Setup and installation of audio-visual and IT equipment in classrooms and auditoriums.
• Provide higher-level support for application/system functionality to users and vendors.
• Monitor and ensure quality by checking sound and projector performance.
• Troubleshoot and resolve issues with audio-visual systems during events.
• Perform routine diagnostics and problem-solving for all media equipment.
• Maintain and update an inventory of technological equipment.
• Liaise with third-party engineers for hardware servicing and repairs.
• Assist in creating FAQs for end-users.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum one year of professional experience in IT support or related fields.

Join us to make a difference and support our commitment to educational excellence!

Join Alfaisal University as an IT Technician!
As an integral part of our Information Technology department, you will provide essential technical support to enhance our educational environment, especially in smart classrooms and auditoriums. Your expertise will ensure seamless operation of our technological resources.

Primary Duties & Responsibilities:

• Setup and installation of audio-visual and IT equipment in classrooms and auditoriums.
• Provide higher-level support for application/system functionality to users and vendors.
• Monitor and ensure quality by checking sound and projector performance.
• Troubleshoot and resolve issues with audio-visual systems during events.
• Perform routine diagnostics and problem-solving for all media equipment.
• Maintain and update an inventory of technological equipment.
• Liaise with third-party engineers for hardware servicing and repairs.
• Assist in creating FAQs for end-users.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum one year of professional experience in IT support or related fields.

Join us to make a difference and support our commitment to educational excellence!

Join our team as an IT Technician!
We are looking for a skilled IT Technician to enhance our technical support capabilities. The ideal candidate will possess a variety of technical skills essential for success in the field.

Technical Skills:

• Proficient in handling UTP and fiber cables (CAT5, CAT5e, CAT6, fiber MM, fiber SM).
• Skilled in bunching, terminating, and testing UTP cables.
• Ability to install various pipeline systems including trunks, ducts, flex pipes, and EMT pipes.
• Experience with equipment such as Fluke, Fusion splicer, Mechanical splicer, OTDR, Power meters, and light sources.
• Competent in performing fiber optic tests and troubleshooting issues.
• Technical understanding of loss and attenuation principles.
• Familiarity with basic computer applications, especially Excel and the Internet; eager to learn new software.
• Knowledge of foundational electricity principles relevant to telecommunications (voltage, current, resistance, power, grounding, insulation, Ohm’s Law, AC/DC).
• Experience using electric power measurement instruments (multi-meters, Avo meters).
• Capable of using both hand tools and electric power tools (*, cable lugs crimper, hot guns, heat shrinks, Hilti, drills).
• Adept at installation, racking, and stacking equipment such as switches, routers, UPSs, and both indoor and outdoor cameras.

Additional Skills:

• Flexibility to work varied schedules, on-call duty, overnight, weekends, holidays, and extended travel.
• Strong team player with the ability to collaborate effectively.
• Physical capability to lift and move weights up to 50 Kg.
• A valid Saudi driver’s license is required.
• Fair command of the English language.

Job: Customer Service Representative - Self Experts

If you want to join an enthusiastic team in the field of customer service, the Self Experts Center announces the availability of a Customer Service Representative position (Saudi national) to work in Jeddah. You will be part of a team that provides exceptional support to customers and ensures their positive experience.

Main Responsibilities:

• Receiving customer inquiries and providing appropriate support.
• Ensuring customer satisfaction and improving their experience.
• Following up on feedback and working to elevate service levels.
• Working as part of a team and contributing to the development of customer service mechanisms.

Required Qualifications:

• Saudi national.
• Previous experience in customer service.
• Strong communication skills and customer service orientation.
• Able to solve problems and handle various situations.
• Ability to work within a team.
• Proficient in both Arabic and English.
• Skills in improving customer experience and service quality.