Customer Services Specialist📣 Job Ad

in Sifi

23 days ago

	Contract Type	Full-time
	Workplace type	On-site
	Location	Riyadh

Join SiFi as a Customer Support Specialist!
At SiFi, we empower accounting teams with a cutting-edge corporate expense management platform. We provide seamless control over corporate spending, ensuring that funds are allocated efficiently and transparently.

About The Role
The Customer Support Specialist plays a critical role in assisting our customers with technical and product-related queries, resolving issues efficiently to enhance their experience with our services. This position demands strong technical skills, problem-solving aptitude, and excellent communication abilities.

Key Responsibilities:

Respond promptly to customer inquiries through various channels such as phone, email, and chat.
Diagnose and resolve technical issues related to SiFi's platform.
Guide customers step-by-step in using product features and troubleshooting common problems.
Document all customer interactions and solutions in the support knowledge base.
Escalate complex issues to the engineering or product teams.
Follow up with customers to ensure satisfaction post-resolution.
Contribute to documentation and knowledge base maintenance.
Report recurring issues and provide feedback for product improvements.
Stay informed about SiFi product updates and technical specifications.

Requirements:

Bachelor's degree in a technical field (*, Computer Science, IT) or equivalent experience.
Minimum of 1 year experience in a technical support role, preferably in software or FinTech.
Strong problem-solving skills combined with excellent technical aptitude.
Proficiency in English and Arabic (preferred).
Experience with troubleshooting software and web applications.
Basic knowledge of networking concepts.

Join our team and contribute to making SiFi a leader in corporate expense management!

Requirements

Requires 2-5 Years experience

Similar Jobs

Customer Services Specialist

📣 Job Ad

Eleganci

Full-time

Join Our Team as a Customer Service Specialist!
Elegaci | إليجسي is seeking a passionate and skilled Customer Service Specialist to join our dedicated team in Riyadh. Our mission is to provide high-level medical services, and we are looking for someone who shares this commitment to excellence.

Key Responsibilities:

Greet and welcome clients upon arrival at the facility
Respond to customer inquiries via phone and other communication channels
Provide support and information regarding medical services offered
Resolve issues and complaints efficiently and professionally
Follow up with clients to ensure satisfaction
Maintain and update customer records accurately
Coordinate with other departments to ensure a smooth and professional customer experience

Qualifications:

Minimum of 1 year of experience in a customer service or related field
Excellent communication and interpersonal skills
Proficiency in handling customer inquiries and providing support
Strong multitasking and time management abilities
Professional phone etiquette and a polite, friendly manner
Previous experience in a medical or healthcare setting is a plus

2-5 years

Riyadh

7 days ago

Customer Services Specialist

📣 Job Ad

IBEA

Full-time

Join IBEA as a Customer Service Specialist!

IBEA is revolutionizing B2B payments by fully automating vendor payments. We tackle the long-standing issue of delayed supplier payments and strive to enhance operational efficiency with our Accounts Payable (AP) automation solutions.

Role Overview:
This is a full-time hybrid position based in Riyadh. The Customer Service Specialist will be key in providing exceptional support to our suppliers, ensuring their satisfaction and smooth operations. As part of your role, you will:

Assist in enrolling suppliers into our system.
Address customer inquiries and promptly resolve any issues.
Maintain professional phone etiquette while managing communications.

Qualifications:

Strong skills in Customer Support, Customer Service, and Customer Satisfaction.
Excellent communication and interpersonal abilities.
Proficiency in customer service software and tools.
Ability to work both independently and as part of a team.
Experience in the payments industry is a plus.
Bachelor's degree in Business, Communications, or a related field is preferred.

0-1 years

Riyadh

7 days ago

Customer Services Specialist

📣 Job Ad

Global Blue

Full-time

Join Global Blue as a Customer Service Representative!
At Global Blue, we believe in enhancing the shopping experience and driving performance. As a Customer Service Representative, you will play a critical role in communicating with our customers and ensuring their queries are handled efficiently and professionally.

Key Responsibilities:

Communicate with customers via phone and written correspondence, adhering to defined SLAs and quality standards.
Maintain records of customer interactions and conduct research using internal systems.
Collaborate with the Customer Service Team, internal departments, and Global Blue offices.
Follow up on unresolved customer inquiries and identify issues that need escalation.
Recommend process improvements and ensure KPIs and SLAs are met.
Utilize contact logging software for reporting and analysis.
Adhere to internal rules and responsibilities, which may be subject to change.

Qualifications:

Secondary education degree or university degree (Bachelor's/Master's).
Fluent in English (intermediate/upper-intermediate level, both written and spoken).
Proficient in a second foreign language (upper-intermediate level).
PC literate with MS Office experience.
Strong communication skills.

Key Competencies:

Previous experience in Customer Service (international environment is a plus).
Customer-oriented with attention to detail.
Ability to thrive in a fast-paced environment.
Team player with strong analytical and problem-solving skills.
Ability to handle stress and multitask.
Experience with Salesforce is advantageous.

2-5 years

Riyadh

7 days ago