It support technician Jobs in Riyadh

Radcare Medical Company is seeking a skilled IT Technician to become part of our growing healthcare team in Riyadh, Saudi Arabia. In this role, you will be instrumental in providing technical support, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems across all medical branches.

• Provide day-to-day technical support for hardware, software, and network issues.
• Install, configure, and maintain computers, printers, and network devices.
• Monitor and troubleshoot LAN/WAN connections and internet connectivity.
• Support staff in using Microsoft Office, email systems, and hospital management software.
• Perform regular system backups and security updates.
• Document technical issues and their solutions.
• Coordinate with external vendors for maintenance or repairs when needed.

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• 13 years of experience as an IT Technician (fresh graduates with strong skills are welcome).
• Good knowledge of networking, hardware, and operating systems (Windows).
• Strong troubleshooting and problem-solving skills.
• Fluent in English; Arabic is a plus.
• Ability to work under pressure and provide excellent customer service.

• Competitive salary package.
• Professional and friendly work environment.
• Opportunities for training and career growth in the healthcare sector.

• Providing daily technical support to resolve issues related to hardware and software.
• Maintaining and updating hardware and software to ensure optimal performance.
• Setting up and installing devices connected to networks to ensure they are ready for use.
• Organizing and protecting data through backup systems.
• Communicating with service providers when maintenance is needed.
• Contributing to technology projects such as digital transformation.

• Bachelor's degree in Information Technology.
• At least one year of experience in the field.

• Network management.
• Finding solutions to technical problems.
• Providing technical reports.

• Maintenance and Repair of Devices:
  Conduct regular inspections of technical devices and equipment (computers, printers, tablets, etc.). Repair faults related to devices or software. Install and update hardware and accessories such as memory, hard drives, and monitors.
• Technical Support for Users:
  Provide technical support to users in case of technical issues. Respond to user inquiries and assist them in using applications and software. Help employees install and operate various software systems.
• Installation and Updating of Software:
  Install and update operating systems and various software. Monitor software updates to ensure continued good performance of devices.
• Network and Connection Management:
  Set up and maintain internal networks (LAN) and connected devices. Monitor and maintain Internet connectivity and routers and modems.
• Data Backup:
  Perform regular backups of important data on computers and networks. Restore data in case of problems or data loss.
• Report Preparation:
  Prepare periodic reports on the status of devices, faults, and technical issues. Monitor maintenance and repair logs for devices.
• Training and Awareness:
  Train employees on how to handle devices and modern technologies. Provide workshops for employees to increase their awareness of good technical practices.

The purpose of the job:

Providing technical support to users and customers internally or externally by solving technical problems related to systems, software, and hardware, and ensuring continuity of work smoothly and efficiently.

Tasks and Responsibilities:

• Receiving technical support requests from employees or customers via phone, email, or ticketing system.

• Diagnosing technical problems and providing appropriate solutions in a timely manner.

• Installing and updating software and operating systems as needed.

• Maintaining technical devices and equipment (computer, printers, internet... etc).

• Setting up new user accounts and configuring their permissions.

• Documenting problems and solutions provided to ensure easy reference in the future.

• Escalating complex problems to the specialized team or technical management when necessary.

• Providing on-site or remote support based on work requirements.

• Training new users on how to use the approved systems or software.

• Monitoring system performance and reporting any malfunction or necessary updates.

Qualifications and Experience:

• A diploma or bachelor's degree in Computer Science, Information Technology or a related field.

• Experience of no less than

  Familiarity with operating systems (Windows / macOS / Linux) and networks.

• Ability to work under pressure and solve problems efficiently.

• Excellent communication skills and ability to interact with different levels.