It Support Technician Jobs in Riyadh

About the Role

Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.

Key Responsibilities

• Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
• Install, configure, and prepare POS devices and peripherals for both new and existing branches.
• Monitor system performance to ensure hardware and software are operating efficiently and effectively.
• Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
• Support branch operations through shift-based coverage to guarantee technical availability during business hours.
• Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
• Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
• Coordinate with external vendors and service providers to obtain advanced technical support when required.
• Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
• Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
• Ensure strict adherence to IT policies, security standards, and established operational procedures.
• Assist with hardware inventory management and asset tracking activities.
• Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
• Provide technical guidance and user support to branch employees as necessary.
• Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
• 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
• Demonstrated experience supporting POS systems and working within branch operations environments.
• Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
• Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
• Good communication and customer service abilities, with a focus on providing excellent support to end-users.
• Flexibility to work on shifts and willingness to travel between branches as required by the role.

Required Skills

• Technical Support
• IT Support
• Help Desk Operations
• POS Systems Management
• Networking Fundamentals
• CCTV Systems
• Hardware Troubleshooting
• Operating Systems
• Problem-Solving
• Troubleshooting
• Communication Skills
• Customer Service

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

• Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
• Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
• Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
• Maintain precise software license records.
• Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
• Administer user accounts across various systems.
• Offer remote support to off-site users utilizing remote-access and diagnostic tools.
• Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
• Collaborate effectively as part of an international IT team.

Qualifications and Requirements

• A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluency in both written and spoken English and Arabic is mandatory.
• Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
• Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
• Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
• Confidence in supporting Microsoft 365 applications.
• Ability to manage multiple issues concurrently and handle support requests in real-time.
• A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
• Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
• A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

• IT Service Desk
• Desktop Support
• Hardware Asset Management
• Software License Management
• End-user Hardware Support
• End-user Software Support
• User Account Administration
• Remote Service Desk Support
• Knowledge Base Management
• Active Directory
• ServiceNow
• Microsoft Windows
• macOS
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft Exchange
• Entra ID
• Jamf
• Intune
• ITIL
• CompTIA A+
• Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Incident Monitoring and Management
• Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

About the Role

CMS MENA is seeking a proactive IT Support Analyst to join our team in Riyadh, Saudi Arabia. This full-time position involves ensuring the continuous operation and availability of our IT network, infrastructure, and equipment. The role requires installing, maintaining, and repairing computer systems and hardware, providing essential technical support, and performing routine checks to meet defined Service Level Agreements (SLAs).

This role offers an opportunity to contribute to a dynamic firm, supporting clients of various sizes within a collaborative environment.

Key Responsibilities

• Install, maintain, and repair computer systems and equipment.
• Provide routine technical support and perform regular checks to ensure the continuous availability of the IT network, infrastructure, and equipment within SLAs.
• Manage asset control and order necessary devices and stock.
• Assist users with hardware issuance and replacement as required.
• Ensure all issues and support requests are resolved within defined SLAs.
• Document all issues and support requests within the designated ITSM tool.
• Coordinate the sending of devices for repair and liaise with vendors.
• Adhere strictly to established processes and procedures.
• Set up and configure mobile phones.
• Execute hardware refreshes as needed.
• Provide support to client and internal meeting rooms, including Video Conferencing assistance.
• Perform daily backup tape changes.
• Conduct hardware maintenance and assist with troubleshooting of Storage Controllers and Server Controllers.
• Replace Storage Disks and Server Blades when required.
• Perform daily physical checks on system hardware health and indicators, including MER/SER room systems (Aircon, Fire Suppression, and UPS Systems).
• Assist with switch upgrades, console operations, and backups, demonstrating proficiency in network skills.
• Perform cable tracing to troubleshoot issues within Comms Rooms for server and network infrastructure.
• Troubleshoot onsite wireless issues and deployments, including conducting local surveys.
• Chaperone vendors during maintenance work.
• Participate in project work, which may include deployments outside of standard business hours.

Qualifications and Requirements

• Proficiency in both English and Arabic languages is required.
• A BA/BS degree or equivalent is preferred.
• Demonstrated ability to master new software applications and technologies.
• Prior experience with a ticketing system is strongly preferred.
• At least 2 years of experience with Windows operating systems and hardware in a computer support-related setting, including experience in a networked environment.
• Working knowledge of ITIL service management and its processes is highly advantageous.
• Knowledge of AV systems and telecommunications would be beneficial.

Required Skills

• IT Support and Technical Support
• Hardware Issuing and Refreshes
• ITSM Tool Proficiency
• Vendor Liaison and Chaperoning
• Mobile Phone Setup
• Video Conferencing Support
• Backup Tape Management
• Hardware Maintenance and Troubleshooting (including Storage and Server Controllers, Disks, Blades)
• System Hardware Health Checks
• Familiarity with Aircon, Fire Suppression, and UPS Systems
• Switch Upgrades and Console Operations
• Network Skills, including Cable Tracing
• Wireless Troubleshooting and Deployments, including Local Surveys
• Project Work Participation
• Windows Operating Systems and Networked Environment Operations
• ITIL Service Management Principles
• AV Systems and Telecommunications Knowledge
• Broad Software Application Skills and Ability to Master New Technologies
• Ticketing System Experience
• Strong Communication Skills

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires 2-5 years of experience in a computer support-related setting.

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

About the Role

KAFAAT Recruitment is seeking a Customer Technical Support professional on behalf of one of their clients in Riyadh, Saudi Arabia. This role is essential for providing expert technical assistance and product support to customers using the company's ink products. The primary focus will be on troubleshooting technical issues, optimizing product performance, and ensuring customer satisfaction, with a specific emphasis on water-based and solvent-based ink manufacturing environments. This full-time position involves direct customer engagement and collaboration with internal teams to deliver solutions and enhance product application.

Key Responsibilities

• Provide comprehensive technical support to customers regarding the application, performance, and troubleshooting of ink products.
• Respond promptly and effectively to customer inquiries concerning product specifications, usage guidelines, and technical challenges.
• Assist customers in resolving issues to ensure optimal ink performance and minimize production downtime.
• Conduct on-site or remote technical support, product trials, and demonstrations as required by customer needs.
• Collaborate closely with Sales, Research & Development (R&D), and Production teams to address customer needs and integrate feedback into product development and support strategies.
• Prepare detailed technical reports, conduct root cause analyses for issues, and recommend corrective actions.
• Support customers throughout product implementation, testing, and qualification phases.
• Maintain accurate and organized records of all customer interactions, reported issues, and implemented solutions.
• Contribute to continuous improvement initiatives by leveraging customer feedback and field experience.

Qualifications and Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a closely related scientific or engineering field.
• A minimum of 5 years of hands-on experience in a similar technical support role, preferably within the ink or printing industry.
• Proven experience providing technical support for both water-based and solvent-based inks in an industrial manufacturing setting.
• Strong knowledge of ink formulations, various printing processes, and application techniques relevant to industrial manufacturing.
• Excellent problem-solving and analytical skills to effectively diagnose and resolve complex technical issues.
• Strong communication and customer-facing skills, with the ability to build rapport and clearly convey technical information.

Required Skills

• Proficiency in technical troubleshooting and customer support methodologies.
• In-depth understanding of ink manufacturing processes and industrial printing operations.
• Ability to work independently and manage multiple customer cases concurrently.
• Excellent documentation and reporting skills for clear and concise communication of technical findings.
• A team-oriented approach with a strong customer-focused mindset.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The required experience for this role is between 5-10 years.

About the Role

SIJIL is seeking a motivated and detail-oriented Application Support Officer to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to launch or advance their career in IT support, with a specific focus on business applications. As an Application Support Officer, you will play a crucial role in ensuring the smooth operation of our business applications by providing essential first and second-line support. You will be instrumental in troubleshooting, resolving issues, and maintaining application stability, contributing directly to the efficiency of our operations.

Key Responsibilities

• Provide first- and second-line support for business applications, ensuring timely responses to incidents and service requests within agreed Service Level Agreements (SLAs).
• Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating complex problems to development teams when necessary.
• Write, execute, and optimize SQL queries to investigate data discrepancies, generate essential reports, and support troubleshooting efforts.
• Proactively monitor application performance and system health, identifying and addressing potential issues before they impact users.
• Log, track, and manage all incidents and requests using a ticketing system, maintaining clear documentation and providing timely updates to stakeholders.
• Support application deployments, patch installations, and configuration changes in close coordination with development and infrastructure teams.
• Liaise effectively with end-users to understand their issues, communicate progress on resolutions, and confirm successful problem-solving.
• Maintain and update support documentation, knowledge base articles, and standard operating procedures to ensure consistent support practices.
• Participate actively in root cause analysis for recurring issues and contribute to continuous improvement initiatives aimed at enhancing application stability.

Qualifications and Requirements

• Possess a Bachelor's degree or diploma in Computer Science, Information Technology, or a closely related field.
• Have up to 2 years of experience in application support, technical support, or a similar role; recent graduates with relevant exposure are strongly encouraged to apply.
• Demonstrate hands-on experience with .NET applications, including troubleshooting, log analysis, and a basic understanding of application architecture.
• Exhibit working knowledge of SQL and relational databases, including the ability to write queries, understand joins, and perform basic troubleshooting; experience with Microsoft SQL Server is considered an advantage.
• Be familiar with incident management processes and the use of ticketing tools.
• Possess strong analytical and problem-solving skills with a keen attention to detail.
• Exhibit good communication skills and a dedicated customer-service orientation.

Required Skills

• .NET Application Support
• SQL Querying and Database Management
• Incident Management
• Ticketing Systems Proficiency
• Advanced Problem-Solving
• Effective Communication
• Customer Service Excellence
• ITIL Principles (Familiarity)
• Monitoring Tools (Basic Understanding)
• Application Logging Analysis
• Release and Deployment Processes (Awareness)

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to develop expertise in application support within a professional setting.

• Receiving customer calls and messages and responding to them.
• Following up on orders and shipping status and coordinating with the relevant departments.
• Handling complaints and issues and finding appropriate solutions.
• Maintaining customer satisfaction and building a professional relationship with them.

About the Role

Fircroft is seeking a customer-focused Field Services Engineer to join their team in Riyadh, Saudi Arabia. This full-time position involves supporting advanced Enterprise Imaging Solutions within Radiology and Cardiology domains. A significant aspect of this role includes serving as a Resident Engineer at designated customer sites, as required by contractual agreements, to ensure the seamless operation of critical healthcare IT systems.

The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a commitment to delivering effective healthcare technology solutions. Responsibilities include the installation, configuration, support, maintenance, and optimization of vital healthcare IT systems, such as RIS, PACS, and VNA.

Key Responsibilities

• Lead the installation, configuration, and commissioning of healthcare IT solutions, including RIS, PACS, VNA, Cardiology Imaging Systems, and third-party healthcare applications and hardware.
• Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.
• Ensure successful integration between healthcare applications and hospital systems.
• Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.
• Act as the primary technical point of contact for customer incidents, service requests, and escalations.
• Troubleshoot complex technical issues and perform root cause analysis.
• Coordinate with regional and global support teams to resolve critical incidents.
• Support day-to-day operations and assist customers in the effective use of healthcare IT applications.
• Serve as a Resident Engineer at customer sites when required by contractual agreements.
• Work closely with customer teams and align support activities with their operational schedules.
• Build strong customer relationships and ensure high levels of customer satisfaction.
• Conduct regular system health checks and proactive maintenance activities.
• Monitor system performance and identify potential risks before they impact operations.
• Recommend and implement technical improvements to enhance system reliability and efficiency.
• Lead customer communications during critical incidents and service-impacting events.
• Facilitate post-incident reviews and retrospective meetings.
• Analyze customer feedback and support data to identify improvement opportunities.
• Drive initiatives that enhance support processes and customer experience.
• Maintain accurate technical documentation, reports, and service records.
• Ensure compliance with company standards and best practices.
• Contribute to knowledge sharing and continuous learning initiatives.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or a related field.
• 2-5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
• Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.
• Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.

Required Skills

• Enterprise Imaging Solutions
• RIS (Radiology Information Systems)
• PACS (Picture Archiving and Communication Systems)
• VNA (Vendor Neutral Archive)
• Cardiology Imaging Systems
• Healthcare IT
• Medical Imaging
• Healthcare Technology
• Customer-facing skills
• Technical support
• Troubleshooting
• Root cause analysis
• System monitoring
• System optimization
• Customer engagement
• Documentation
• Knowledge management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to serve as a Resident Engineer at customer sites as needed, aligning with contractual agreements.

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a dedicated Renovation Field Support Engineer to join our team. This full-time position is based in the Riyadh Region, serving both Riyadh and Al Khobar. The role is critical for ensuring the safe, efficient, and high-quality execution of renovation projects for existing equipment, systems, and facilities. The Renovation Field Support Engineer will provide essential technical and project support, ensuring all work adheres to Otis's engineering standards and regulatory requirements.

As a global leader in elevator and escalator services, Otis moves billion people daily. We are committed to fostering an innovative, diverse, and supportive community. We invest in employee development through opportunities, training, and resources, including our Employee Scholar Program.

Key Responsibilities

• Conduct site assessments to evaluate the condition of existing systems before renovation.
• Provide expert troubleshooting support to field teams and contractors during the renovation process.
• Recommend engineering solutions and upgrades based on site findings.
• Enforce safety standards on-site and ensure compliance with regulations and company policies.
• Perform quality inspections to ensure renovation activities meet high standards.
• Maintain proper documentation for all renovation efforts.
• Identify potential project risks and propose corrective actions.
• Prepare technical reports, site visit summaries, and progress updates for stakeholders.
• Communicate project challenges, proposed solutions, and timeline adjustments to relevant parties.

Qualifications and Requirements

• A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
• Strong diagnostic and problem-solving skills for complex technical issues.
• Proven ability to accurately interpret engineering drawings and schematics.
• Excellent communication and coordination abilities with a customer-focused mindset.
• Capacity to work effectively under pressure in demanding field environments.
• Strong organizational and reporting skills for project documentation and communication.
• Experience utilizing field service management systems.
• Proficiency with project management tools, including MS Project and Excel.

Required Skills

• Technical Support
• Troubleshooting
• Engineering Solutions
• Safety Standards Enforcement
• Quality Inspections
• Documentation Management
• Risk Identification and Mitigation
• Corrective Actions Planning
• Technical Report Writing
• Site Visit Summaries
• Progress Updates Reporting
• Effective Communication
• Coordination
• Customer-Focused Mindset
• Organizational Skills
• Reporting Skills
• Field Service Management Systems Proficiency
• MS Project Proficiency
• Excel Proficiency
• Diagnostic Skills
• Problem-Solving Skills
• Engineering Drawings Interpretation
• Schematics Interpretation

Work Location and Type

This is a full-time position located in the Riyadh Region, Saudi Arabia, with responsibilities covering both Riyadh and Al Khobar.

About the Role

Delta Lighting, a company with over 30 years of experience in innovative lighting solutions in the Egyptian market and a notable presence in KSA, is seeking a Sales Assistant Engineer for its Riyadh office. The company is recognized for its technical expertise and service quality, collaborating with architects, designers, and engineers to provide customized lighting solutions. This position is suitable for an ambitious individual with a technical background and an interest in the lighting industry, aiming to begin a career in sales and technical support.

The Sales Assistant Engineer will support the sales team by providing technical information, preparing client documentation, and contributing to customer satisfaction. This role offers practical experience in a dynamic setting, supporting the company's growth and its commitment to delivering advanced indoor and outdoor lighting fixtures, emergency lighting, and smart control technologies.

Key Responsibilities

• Assist the sales team in preparing proposals, presentations, and technical documents.
• Provide accurate technical information and conduct product demonstrations for clients.
• Conduct market research to identify industry trends and business opportunities.
• Visit project sites to ensure alignment with project progress and client needs.
• Offer technical assistance to customers during pre-sale, sale, and post-sale phases.
• Troubleshoot technical issues for clients under the guidance of the sales account manager.
• Maintain up-to-date knowledge of lighting products, technologies, and industry trends.
• Provide technical support to customers and present product samples, creating mock-ups as needed.
• Cultivate and maintain strong customer relationships to ensure satisfaction.
• Resolve customer complaints and issues effectively.
• Prepare and maintain sales records, generate reports, and manage documentation.
• Assist with order processing and support inventory management.

Qualifications and Requirements

• Bachelor's degree in Electrical Engineering or a related technical field.
• Strong knowledge of electrical products, power systems, and control systems relevant to the lighting industry.
• Must be currently based in Saudi Arabia.

Required Skills

• Proficiency in preparing sales proposals, presentations, and technical documents.
• Ability to conduct product demonstrations and provide technical assistance.
• Experience in market research and identifying new business opportunities.
• Skills in troubleshooting technical issues and providing solutions.
• Knowledge of lighting products and technologies.
• Adept at building customer relationships and ensuring customer satisfaction.
• Competence in preparing sales records and reports.
• Experience with order processing and inventory management.
• Strong understanding of electrical engineering principles, electrical products, power systems, and control systems.
• Excellent teamwork and collaboration capabilities.
• Strong communication and interpersonal skills.
• Demonstrated initiative and ability to handle increasing responsibility.
• Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
• Strong attention to detail.
• Proficiency in MS Office suite.
• Ability to work effectively with an ERP system, adhering to company procedures.

Work Environment and Details

This is a full-time position for a Sales Assistant Engineer at Delta Lighting, located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience.

About the Role

CareerFirst is seeking an E-Learning Platforms Operations and Technical Support Specialist to join their team in Riyadh, Saudi Arabia. This opportunity is part of the Tamheer program, offering a career path for individuals with 0-1 years of experience in the e-learning sector. The successful candidate will play a crucial role in managing, maintaining, and supporting the Learning Management System (LMS) to ensure an effective and seamless e-learning experience for all users.

Key Tasks and Responsibilities

• Assist in the overall administration, configuration, and ongoing maintenance of the Learning Management System (LMS).
• Create, update, and manage user accounts, ensuring appropriate access permissions are assigned to learners, instructors, and administrators.
• Accurately upload, organize, and test digital learning materials, courses, quizzes, and multimedia content to ensure a smooth user experience.
• Serve as the primary point of contact for users experiencing technical issues, providing prompt support to resolve login problems, navigation errors, or system malfunctions.
• Generate periodic reports detailing learner progress, course completion rates, attendance records, and overall platform engagement metrics.
• Conduct quality assurance checks to ensure all published content adheres to platform standards and functions correctly across a variety of devices and web browsers.

Qualifications and Requirements

• The applicant must be fully eligible to register and participate in the Tamheer program of the Technical and Vocational Training Corporation (HRDF).
• Hold a Bachelor's degree in Computer Science, Information Technology, Educational Technology, or a closely related field.

Required Skills

• Basic familiarity with Learning Management System (LMS) platforms such as Moodle or Blackboard, or a strong, demonstrable willingness to learn.
• Excellent communication skills in both Arabic and English, enabling effective interaction with diverse user groups.

Additional Details

Company: CareerFirst Company

Location: Riyadh, Saudi Arabia

Required Experience: 0-1 years

Job Type: Full-time

About the Role

Otis Elevator Company Saudi Arabia Ltd is seeking a Renovation Field Support Engineer to join its team in Riyadh. This full-time position is integral to providing technical and project support for the renovation of existing equipment, systems, and facilities. The role ensures that all corrective and renovation work is performed safely, efficiently, and in accordance with engineering standards, supporting Otis's global mission.

As a leader in elevator and escalator services, Otis is committed to innovation. This role offers opportunities for professional development within a company with a strong legacy and a resilient business model. You will be part of a diverse and collaborative community, working with industry professionals.

Key Responsibilities

• Conduct site assessments to evaluate the condition of existing systems before renovation projects.
• Provide technical troubleshooting support to field teams and contractors during renovations.
• Recommend engineering solutions and upgrades based on site findings.
• Enforce safety standards on-site and ensure compliance with applicable regulations.
• Perform quality inspections to ensure renovation activities meet company standards.
• Maintain proper documentation for all renovation activities.
• Identify potential project risks and propose corrective actions.
• Prepare technical reports, including site visit summaries and progress updates.
• Communicate effectively with stakeholders regarding challenges, solutions, and timeline adjustments.

Qualifications and Experience

• A minimum of 5 years of experience in vertical transportation, with a focus on renovation and modernization projects.
• Demonstrated strong diagnostic and problem-solving skills.
• Proven ability to interpret engineering drawings and schematics accurately.
• Excellent communication and coordination abilities.
• Capacity to work effectively under pressure in demanding field environments.
• Robust organizational and reporting skills.
• Experience utilizing field service management systems.
• Proficiency with project management tools such as MS Project and Excel.

Required Skills

• Technical Support
• Troubleshooting
• Engineering Solutions
• Safety Standards Enforcement
• Quality Inspections
• Risk Identification and Mitigation
• Corrective Actions Planning
• Technical Report Writing
• Site Visit Summaries
• Progress Updates Reporting
• Effective Communication
• Coordination
• Customer-Focused Mindset
• Ability to Work Under Pressure
• Organizational Skills
• Reporting Skills
• Field Service Management Systems Proficiency
• MS Project
• Excel
• Diagnostic Skills
• Problem-Solving Skills
• Interpretation of Engineering Drawings
• Interpretation of Schematics

Work Location and Type

This is a full-time position based in Riyadh, Saudi Arabia. The role requires direct engagement with field operations and project sites.

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

• Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
• Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
• Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
• Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
• Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
• Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
• Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
• Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
• Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
• Continuously maintain the incident log, problem register, and the updates/patches register.
• Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

• Fluent Arabic speaker is a mandatory requirement.
• A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
• Demonstrable experience with SQL Server production troubleshooting.
• Proven experience with log analysis and root cause analysis in production environments.
• Experience coordinating across application, database, and infrastructure teams during incidents.
• ITIL Foundation certification is preferred.

Required Technical Skills

• Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
• Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
• Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
• Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
• Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
• Solid understanding of incident and problem management within the ITIL framework.
• Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
• Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
• Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
• Awareness of DevOps pipelines and deployment processes.
• Proficiency with secure remote access tooling and practices.

Professional Attributes

• Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
• Ability to provide clear and concise incident communication in Arabic to client stakeholders.
• Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
• Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
• High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

About the Role

Abbott is seeking a Technology Specialist to join its Cardiac Rhythm Management (CRM) division in Riyadh, Saudi Arabia. This is a full-time, field-based position focused on supporting innovative technologies aimed at improving the lives of patients with heart arrhythmias. As part of a global leader in cardiac rhythm technologies, this role offers the opportunity to contribute to advancements within an international company.

Role Context and Responsibilities

The Technology Specialist will provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting procedures. This role is integral to the launch, pilot programs, and early adoption of new technologies within the CRM portfolio, supporting their lifecycle management from pre-launch through post-market phases. You will assist healthcare professionals (HCPs) with device programming, diagnostics, and optimization, and deliver high-level demonstrations of new technologies in Cath and EP labs.

• Provide advanced technical and clinical support during device implants, follow-ups, and troubleshooting.
• Support the launch, pilot programs, and early adoption of new CRM technologies.
• Assist in the lifecycle management of new technologies.
• Support healthcare professionals with device programming, diagnostics, and optimization.
• Deliver demonstrations of new technologies in Cath and EP labs.
• Develop and deliver training programs for internal teams and healthcare professionals.
• Educate Sales teams and distributors on new technology features.
• Provide support for scientific sessions, workshops, and congress activities.

Qualifications and Requirements

Candidates for this role should possess a Bachelor's degree in Biomedical Engineering and hold a Saudi Council of Engineers (SCE) license. A minimum of 2 years of experience in the medical field is required. Proficiency in both English and Arabic is also necessary for this position.

• Bachelor's degree in Biomedical Engineering.
• Saudi Council of Engineers (SCE) license.
• Minimum of 2 years of experience in the medical field.
• English and Arabic language proficiency.

Essential Skills

Success in this role requires a blend of technical, clinical, and interpersonal skills. The ability to provide effective technical and clinical support, troubleshoot issues, and manage the lifecycle of new technologies is crucial. Strong communication and presentation abilities are essential for training and demonstrations, alongside excellent interpersonal skills for effective collaboration.

• Technical Support
• Clinical Support
• Troubleshooting
• New Technology Introduction and Lifecycle Management
• Device Programming, Diagnostics, and Optimization
• Product Demonstrations
• Training Program Development
• Sales Education and Scientific Session Support
• Excellent Communication and Presentation Skills
• Strong Interpersonal Skills
• Discipline and Flexibility
• Teamwork

Work Environment and Location

This is a full-time, field-based position located in Riyadh, Saudi Arabia. The role involves working within a dynamic environment supporting advanced cardiac rhythm management technologies.

Company Overview

Abbott is a global leader in healthcare, committed to helping people live fuller lives through better health. The company fosters an environment where employees can do meaningful work, develop professionally, and be themselves. Abbott is recognized for its commitment to diversity and inclusion and is acknowledged as a great place to work worldwide.

About the Role

DXC Technology is seeking a diligent and detail-oriented Infrastructure Monitoring Analyst (L1 Support) to join our team in Riyadh, Saudi Arabia. This role focuses on ensuring 24x7 visibility into enterprise systems by monitoring, detecting, and triaging infrastructure events and alerts. The team plays a vital part in maintaining operational stability and service continuity by proactively identifying incidents and initiating response workflows through our IT Service Management (ITSM) system. As an L1 Support Analyst, you will be instrumental in the initial stages of incident management, ensuring that alerts are accurately logged, categorized, and escalated to the appropriate teams. Your contribution will directly impact the efficiency and effectiveness of our IT operations and support services.

Key Responsibilities

• Monitor IT infrastructure alerts and events across network, server, and application systems using centralized monitoring tools.
• Create and categorize tickets within the ITSM system (*, ServiceNow, BMC) according to Standard Operating Procedures (SOPs) upon detection of defined alerts or threshold breaches.
• Follow predefined workflows to notify relevant resolver groups or escalate incidents as necessary.
• Operate effectively within a 24x7 shift environment, which includes night and weekend shifts.
• Maintain accurate event logs and meticulously document issues for further triage and resolution.
• Support the initial validation of events, including the elimination of false positives, based on standard checks.
• Collaborate with L1/L2 support teams for seamless incident handover or follow-up actions.
• Ensure compliance with monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for incident detection and ticket creation.
• Assist in the upkeep of monitoring dashboards and tools under supervision.
• Participate in periodic system health checks and perform basic IT operations tasks in accordance with SOPs.

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• Minimum of 3 years of relevant experience in an IT monitoring or support role.
• Willingness and ability to work 24x7 rotational shifts.
• Good analytical and problem-solving skills.
• Ability to handle repetitive monitoring tasks with diligence and accuracy.
• Basic familiarity with infrastructure domains such as Windows, Active Directory (AD), network, and servers is preferred.
• Proficiency in basic report preparation using Microsoft Excel and documentation using word processing tools is essential.
• Strong attention to detail and the ability to follow runbooks/SOPs precisely.
• Good written and verbal communication skills.
• A customer-oriented approach is always expected.

Required Skills

• IT infrastructure alerts and events monitoring
• ITSM system ticketing and management
• Incident notification and escalation procedures
• Event log maintenance and documentation
• Event validation and false positive elimination
• Incident handover processes
• Monitoring KPIs and SLAs adherence
• Monitoring dashboards and tools upkeep
• System health checks
• Basic IT operations tasks
• Familiarity with Windows, Active Directory (AD), network, and servers
• Report preparation using Excel
• Documentation using word processing tools
• Attention to detail
• Adherence to runbooks and SOPs
• Communication skills (written and verbal)
• Customer-oriented approach
• Analytical skills
• Problem-solving skills
• Diligence and accuracy in repetitive tasks

Work Environment and Additional Information

This is a full-time, permanent position. The role requires the ability to work 24x7 rotational shifts, including nights and weekends. An advanced degree in a relevant field is considered a plus. The position is based in Riyadh, Saudi Arabia.

Job Title: Technical Business Follow-up Officer (Liaison with the Technical Provider) Reports to: Management / Operations Manager Job Type: Full-time

Overall Objective of the Job Follow up on the technical works of the contracted company and supervise its outputs to ensure compliance with the company's requirements, timelines, and agreed-upon standards, and act as a liaison between the company's management and the technical provider.

Main Duties and Responsibilities

• Follow up on the workflow at the technical company daily and ensure adherence to the timeline and delivery phases.
• Review outputs and deliveries before approval and ensure compliance with the agreed-upon requirements and specifications.
• Document the company's requirements and translate them into clear tasks for the provider and follow up on their implementation.
• Prepare periodic reports (weekly/monthly) on the percentage of completion, outstanding issues, and risks, and submit them to management.
• Follow up on contract items and Service Level Agreement (SLA) and ensure the provider's compliance with them.
• Manage coordination meetings with the technical company and document their minutes and decisions.
• Receive reports and observations from company employees and follow up on their processing with the provider until closure.
• Follow up on technical support and maintenance and ensure problem resolution within the specified timeframe.
• Review invoices and dues against what has actually been delivered before approving them for payment.
• Organize and securely archive documents, contracts, login credentials, and permissions.

Educational Qualifications