Solitaire is a luxury shopping center that offers an exceptional experience to its visitors:
We are looking for a Visitor Relations Specialist ..
• Providing customer service by answering questions, resolving issues, and providing information about the shopping center (store locations, events, facilities).
• Solving simple visitor problems such as lost items and providing directions or handling minor complaints, while escalating complex issues to the supervisor.
• Maintaining positive interaction with visitors through clear communication and a commitment to help, along with problem-solving skills.
• Documenting interaction details with visitors and providing feedback by recording their comments and observations.
• Assisting in data collection and updating frequently asked questions (FAQs) based on visitor inquiries.
• Following the approved procedures and protocols in the shopping center to ensure a consistent experience for visitors.
• Completing assigned tasks on time and to a high standard, as delegated by the Senior Visitor Service Officer or other team members.
5,000 - 7,000 / Month
Full-time
