It Support Technician Jobs for Fresh Graduates in Riyadh

About the Role

Laverne Group is seeking a motivated and detail-oriented Technical Support Specialist to join our team in Riyadh, Saudi Arabia. This full-time position is crucial for ensuring the seamless operation of our retail branches and business operations by providing essential day-to-day technical support. The role focuses on maintaining the availability and performance of critical IT infrastructure, including Point of Sale (POS) systems, IT equipment, networks, and surveillance systems. As a Technical Support Specialist, you will be instrumental in troubleshooting technical issues, supporting new branch openings, ensuring operational continuity, and delivering timely technical assistance to empower efficient business operations across the organization.

Key Responsibilities

• Provide daily technical support for retail branches, resolving issues related to Point of Sale (POS) systems and associated applications.
• Install, configure, and prepare POS devices and peripherals for both new and existing branches.
• Monitor system performance to ensure hardware and software are operating efficiently and effectively.
• Perform routine maintenance activities and replace faulty devices, peripherals, or equipment as needed.
• Support branch operations through shift-based coverage to guarantee technical availability during business hours.
• Troubleshoot and resolve issues concerning surveillance cameras, CCTV systems, networking equipment, internet connectivity, and communication systems.
• Conduct site visits to branches for the installation and configuration of IT equipment in preparation for new branch openings.
• Coordinate with external vendors and service providers to obtain advanced technical support when required.
• Maintain accurate and up-to-date records of all incidents, maintenance activities, and technical support requests.
• Prepare periodic technical reports and offer recommendations for operational and infrastructure enhancements.
• Ensure strict adherence to IT policies, security standards, and established operational procedures.
• Assist with hardware inventory management and asset tracking activities.
• Support the testing and deployment of new technologies, devices, and system upgrades across all branches.
• Provide technical guidance and user support to branch employees as necessary.
• Undertake any other duties as assigned by management that are related to the nature of the role and support business needs and operational continuity.

Qualifications and Requirements

• Diploma or Bachelor’s degree in Information Technology, Computer Science, Network Engineering, or a closely related field.
• 1 to 3 years of experience in Technical Support, IT Support, or Help Desk roles.
• Demonstrated experience supporting POS systems and working within branch operations environments.
• Basic knowledge of networking principles, CCTV systems, hardware troubleshooting techniques, and various operating systems.
• Strong analytical and problem-solving skills with a proven ability to troubleshoot complex technical issues.
• Good communication and customer service abilities, with a focus on providing excellent support to end-users.
• Flexibility to work on shifts and willingness to travel between branches as required by the role.

Required Skills

• Technical Support
• IT Support
• Help Desk Operations
• POS Systems Management
• Networking Fundamentals
• CCTV Systems
• Hardware Troubleshooting
• Operating Systems
• Problem-Solving
• Troubleshooting
• Communication Skills
• Customer Service

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role requires flexibility to work on shifts to ensure technical availability during business hours and may involve travel between branches as needed.

Join CTRD Arabia as an IT Support Technician!
CTRD Arabia, a trusted provider of national security solutions, is seeking a proactive and customer-focused IT Support Technician. In this role, you will be the first point of contact for technical assistance, playing a critical part in delivering excellent customer service to our staff.

Responsibilities:

• Respond to IT support requests via phone, email, or helpdesk system.
• Provide first-line diagnosis and resolution for hardware, software, and network issues.
• Set up and configure new user accounts and hardware.
• Log and track all incidents and service requests in the helpdesk system.
• Assist with routine maintenance and updates of IT systems.
• Support administration of Microsoft 365 and assist with device enrolment and configuration.
• Maintain accurate technical documentation and user guides.

Requirements:
Essential criteria include basic knowledge of Windows and macOS operating systems, familiarity with Microsoft Office 365, and strong problem-solving skills. Previous experience in a customer service or IT support role is preferred but not required. Certifications such as CompTIA A+ or ITIL Foundation are a plus.

If you're ready to take the next step in your career and join a team that values strong relationships and technical expertise, we invite you to apply!

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

About the Role

SIJIL is seeking a motivated and detail-oriented Application Support Officer to join our team in Riyadh, Saudi Arabia. This full-time position is designed for individuals with 0-1 years of experience looking to launch or advance their career in IT support, with a specific focus on business applications. As an Application Support Officer, you will play a crucial role in ensuring the smooth operation of our business applications by providing essential first and second-line support. You will be instrumental in troubleshooting, resolving issues, and maintaining application stability, contributing directly to the efficiency of our operations.

Key Responsibilities

• Provide first- and second-line support for business applications, ensuring timely responses to incidents and service requests within agreed Service Level Agreements (SLAs).
• Troubleshoot, diagnose, and resolve issues across .NET-based applications, escalating complex problems to development teams when necessary.
• Write, execute, and optimize SQL queries to investigate data discrepancies, generate essential reports, and support troubleshooting efforts.
• Proactively monitor application performance and system health, identifying and addressing potential issues before they impact users.
• Log, track, and manage all incidents and requests using a ticketing system, maintaining clear documentation and providing timely updates to stakeholders.
• Support application deployments, patch installations, and configuration changes in close coordination with development and infrastructure teams.
• Liaise effectively with end-users to understand their issues, communicate progress on resolutions, and confirm successful problem-solving.
• Maintain and update support documentation, knowledge base articles, and standard operating procedures to ensure consistent support practices.
• Participate actively in root cause analysis for recurring issues and contribute to continuous improvement initiatives aimed at enhancing application stability.

Qualifications and Requirements

• Possess a Bachelor's degree or diploma in Computer Science, Information Technology, or a closely related field.
• Have up to 2 years of experience in application support, technical support, or a similar role; recent graduates with relevant exposure are strongly encouraged to apply.
• Demonstrate hands-on experience with .NET applications, including troubleshooting, log analysis, and a basic understanding of application architecture.
• Exhibit working knowledge of SQL and relational databases, including the ability to write queries, understand joins, and perform basic troubleshooting; experience with Microsoft SQL Server is considered an advantage.
• Be familiar with incident management processes and the use of ticketing tools.
• Possess strong analytical and problem-solving skills with a keen attention to detail.
• Exhibit good communication skills and a dedicated customer-service orientation.

Required Skills

• .NET Application Support
• SQL Querying and Database Management
• Incident Management
• Ticketing Systems Proficiency
• Advanced Problem-Solving
• Effective Communication
• Customer Service Excellence
• ITIL Principles (Familiarity)
• Monitoring Tools (Basic Understanding)
• Application Logging Analysis
• Release and Deployment Processes (Awareness)

Work Environment and Details

This is a full-time position based in Riyadh, Saudi Arabia. The role is suitable for individuals with 0-1 years of experience, offering an opportunity to develop expertise in application support within a professional setting.

About the Role

Delta Lighting, a company with over 30 years of experience in innovative lighting solutions in the Egyptian market and a notable presence in KSA, is seeking a Sales Assistant Engineer for its Riyadh office. The company is recognized for its technical expertise and service quality, collaborating with architects, designers, and engineers to provide customized lighting solutions. This position is suitable for an ambitious individual with a technical background and an interest in the lighting industry, aiming to begin a career in sales and technical support.

The Sales Assistant Engineer will support the sales team by providing technical information, preparing client documentation, and contributing to customer satisfaction. This role offers practical experience in a dynamic setting, supporting the company's growth and its commitment to delivering advanced indoor and outdoor lighting fixtures, emergency lighting, and smart control technologies.

Key Responsibilities

• Assist the sales team in preparing proposals, presentations, and technical documents.
• Provide accurate technical information and conduct product demonstrations for clients.
• Conduct market research to identify industry trends and business opportunities.
• Visit project sites to ensure alignment with project progress and client needs.
• Offer technical assistance to customers during pre-sale, sale, and post-sale phases.
• Troubleshoot technical issues for clients under the guidance of the sales account manager.
• Maintain up-to-date knowledge of lighting products, technologies, and industry trends.
• Provide technical support to customers and present product samples, creating mock-ups as needed.
• Cultivate and maintain strong customer relationships to ensure satisfaction.
• Resolve customer complaints and issues effectively.
• Prepare and maintain sales records, generate reports, and manage documentation.
• Assist with order processing and support inventory management.

Qualifications and Requirements

• Bachelor's degree in Electrical Engineering or a related technical field.
• Strong knowledge of electrical products, power systems, and control systems relevant to the lighting industry.
• Must be currently based in Saudi Arabia.

Required Skills

• Proficiency in preparing sales proposals, presentations, and technical documents.
• Ability to conduct product demonstrations and provide technical assistance.
• Experience in market research and identifying new business opportunities.
• Skills in troubleshooting technical issues and providing solutions.
• Knowledge of lighting products and technologies.
• Adept at building customer relationships and ensuring customer satisfaction.
• Competence in preparing sales records and reports.
• Experience with order processing and inventory management.
• Strong understanding of electrical engineering principles, electrical products, power systems, and control systems.
• Excellent teamwork and collaboration capabilities.
• Strong communication and interpersonal skills.
• Demonstrated initiative and ability to handle increasing responsibility.
• Excellent time management and organizational skills, with the ability to meet deadlines in a fast-paced environment.
• Strong attention to detail.
• Proficiency in MS Office suite.
• Ability to work effectively with an ERP system, adhering to company procedures.

Work Environment and Details

This is a full-time position for a Sales Assistant Engineer at Delta Lighting, located in Riyadh, Saudi Arabia. The role requires 0-1 year of experience.

About the Role

CareerFirst is seeking an E-Learning Platforms Operations and Technical Support Specialist to join their team in Riyadh, Saudi Arabia. This opportunity is part of the Tamheer program, offering a career path for individuals with 0-1 years of experience in the e-learning sector. The successful candidate will play a crucial role in managing, maintaining, and supporting the Learning Management System (LMS) to ensure an effective and seamless e-learning experience for all users.

Key Tasks and Responsibilities

• Assist in the overall administration, configuration, and ongoing maintenance of the Learning Management System (LMS).
• Create, update, and manage user accounts, ensuring appropriate access permissions are assigned to learners, instructors, and administrators.
• Accurately upload, organize, and test digital learning materials, courses, quizzes, and multimedia content to ensure a smooth user experience.
• Serve as the primary point of contact for users experiencing technical issues, providing prompt support to resolve login problems, navigation errors, or system malfunctions.
• Generate periodic reports detailing learner progress, course completion rates, attendance records, and overall platform engagement metrics.
• Conduct quality assurance checks to ensure all published content adheres to platform standards and functions correctly across a variety of devices and web browsers.

Qualifications and Requirements

• The applicant must be fully eligible to register and participate in the Tamheer program of the Technical and Vocational Training Corporation (HRDF).
• Hold a Bachelor's degree in Computer Science, Information Technology, Educational Technology, or a closely related field.

Required Skills

• Basic familiarity with Learning Management System (LMS) platforms such as Moodle or Blackboard, or a strong, demonstrable willingness to learn.
• Excellent communication skills in both Arabic and English, enabling effective interaction with diverse user groups.

Additional Details

Company: CareerFirst Company

Location: Riyadh, Saudi Arabia

Required Experience: 0-1 years

Job Type: Full-time

Join our team as an SLV Maintenance Professional!
We are seeking motivated Saudi fresh graduates who are eager to develop their careers in maintenance operations. As a part of FNRCO, you will gain hands-on experience and support our technical teams in a professional environment.

Key Responsibilities:

• Assist in routine maintenance activities for SLV systems and equipment.
• Support senior technicians in troubleshooting and repair tasks.
• Follow maintenance schedules to ensure timely completion of assigned tasks.
• Adhere to safety procedures and company standards at all times.
• Maintain accurate records of maintenance activities and reports.
• Participate in training programs to enhance technical skills.

Requirements:

• Saudi national (Fresh Graduate).
• Diploma in Electrical, Mechanical, Electronics, or a related field.
• Good English communication skills (written and spoken).
• Basic understanding of technical or maintenance concepts is an advantage.
• Willingness to learn and work in a technical field.
• Strong teamwork and communication skills.

About the Role

DXC Technology is looking for an Analyst II Business Process Transactions to join its team in Riyadh, Saudi Arabia. This full-time role is suitable for individuals with 0-1 years of experience seeking to advance their careers in business process analysis and customer service within a dynamic technological environment. The incumbent will play a key role in ensuring the smooth running of daily tasks and operations, serving as a primary point of contact for customer inquiries and requests.

Job Responsibilities

• Open and track customer service tickets, ensuring all inquiries are managed efficiently.
• Follow up with customers to ensure their inquiries are resolved within agreed-upon timeframes.
• Ensure no external requests are missed, maintaining a high level of service delivery.
• Handle all customer inquiries and requests professionally and with a customer-centric approach.
• Respond to customer requests by strictly following established processes and procedures.
• Manage task ownership across various services and departments to ensure smooth workflow.
• Assist in integrating new banks, entities, vendors, and suppliers into our systems.
• Identify, assess, and prioritize customer issues to ensure timely and effective resolution.
• Analyze reports to support investigations and identify root causes of problems.
• Write detailed analyses and propose solutions for various encountered situations.
• Provide external customers with regular updates on internal investigations.
• Ensure smooth delivery of daily tasks and operations, contributing to overall efficiency.
• Highlight and resolve operational issues as they arise, minimizing disruption.
• Maintain accurate data for customer requests and carefully manage records.
• Provide routine advice and support to external customers, fostering strong relationships.
• Ensure a thorough understanding and strict adherence to Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Qualifications and Requirements

• Bachelor's degree in Computer Science, Information Technology, or an equivalent qualification.
• Diploma in Information Technology with 0-1 years of relevant experience.

Required Skills

• Strong proficiency in the Microsoft Office suite.
• Excellent written and verbal communication skills.
• Proven problem-solving and troubleshooting abilities.
• Ability to work effectively in a team and under pressure.
• Proficiency in both English and Arabic (written and spoken).
• Strong customer focus with effective follow-up skills.
• Basic abilities in diagnosing and analyzing technical issues.
• Proactive and detail-oriented approach to customer service.
• Commitment to timely issue resolution and achieving operational efficiency.
• Effective communication skills, essential for interacting with customers and internal teams.
• Ability to manage multiple tasks simultaneously while maintaining high service quality under pressure.

Job Details

This role is a full-time position, requiring 0-1 years of experience. The work location is Riyadh, Saudi Arabia.