Remote It Support Technician Jobs in Riyadh

About the Role

Veeam Software, the Data and AI Trust Company, is seeking an IT Support Specialist II to join our team in Riyadh, Saudi Arabia. As a market leader in data resilience and data security posture management, Veeam is dedicated to helping organizations ensure their data and AI are understood, secured, and resilient. This is a full-time, on-site position where you will be instrumental in supporting our office staff with their daily IT needs, ensuring smooth operations and a productive work environment. In this role, you will be the primary point of contact for resolving everyday IT issues, from software and account management to hardware maintenance and setup, playing a crucial role in managing IT assets and ensuring our employees have the technology and support they need to excel. We are looking for a dependable individual who can independently troubleshoot and resolve unfamiliar problems, seeing them through to a successful conclusion.

Key Responsibilities

• Serve as the initial point of contact for all IT requests received in person, via the ticketing system, email, or chat.
• Triage, prioritize, resolve, and escalate Service Desk tickets, ensuring adherence to Service Level Agreement (SLA) targets.
• Provide comprehensive support for end-user hardware and software, including laptops, desktops, peripherals, printers, mobile devices, and meeting room AV equipment.
• Manage the lifecycle of IT equipment, including distribution, collection, basic diagnostics, repair coordination, and accurate record-keeping in the hardware asset management system.
• Maintain precise software license records.
• Set up equipment and user accounts for new hires, and manage the deactivation of accounts and collection of devices for departing staff.
• Administer user accounts across various systems.
• Offer remote support to off-site users utilizing remote-access and diagnostic tools.
• Contribute to the upkeep of the Service Desk knowledge base by documenting accurate processes and procedures.
• Collaborate effectively as part of an international IT team.

Qualifications and Requirements

• A minimum of 2 years of experience in an IT Service Desk or desktop support role, preferably within an enterprise environment.
• A Bachelor's degree in IT, Computer Science, or a related field is preferred; equivalent practical experience will also be considered.
• Fluency in both written and spoken English and Arabic is mandatory.
• Proven experience supporting end-user devices throughout their entire lifecycle, including onboarding and offboarding processes.
• Proficiency in Active Directory, including the creation and management of user accounts, distribution lists, password resets, and account unlocks.
• Familiarity with ticketing systems such as ServiceNow for workload management and tracking.
• Solid working knowledge of Microsoft Windows (Windows 11; Windows 10 is a plus) and macOS operating systems.
• Confidence in supporting Microsoft 365 applications.
• Ability to manage multiple issues concurrently and handle support requests in real-time.
• A proactive approach to customer service, with the capacity to perform effectively under pressure and work independently.
• Comfortable handling physical IT equipment, including lifting and moving devices and accessories as required.
• A strong willingness to learn new products and technologies through dedicated lab time, self-study, and available support resources.

Technical Skills

• IT Service Desk
• Desktop Support
• Hardware Asset Management
• Software License Management
• End-user Hardware Support
• End-user Software Support
• User Account Administration
• Remote Service Desk Support
• Knowledge Base Management
• Active Directory
• ServiceNow
• Microsoft Windows
• macOS
• Microsoft 365
• Networking Fundamentals (TCP/IP, DNS, DHCP, VPN)
• Microsoft Exchange
• Entra ID
• Jamf
• Intune
• ITIL
• CompTIA A+
• Microsoft role-based certifications such as MD-102 (Endpoint Administrator), or similar
• Incident Monitoring and Management
• Scripting and automation skills with tools like PowerShell

Work Environment and Arrangement

This is a full-time, on-site role located in Riyadh, Saudi Arabia. The standard working week is Sunday to Thursday, commencing at 9:00 AM, with Friday and Saturday off. Occasional flexibility outside standard hours may be required for events such as office moves or special projects. Any such requirements will be arranged and agreed upon in advance.

About the Role

THE·TEAM operates within the sports, music, and entertainment industries, providing services to talent, brands, and properties globally. Headquartered in Los Angeles, the company has a presence in 28 countries and over 70 cities worldwide. Supporting more than 4,000 colleagues across various agencies and office locations, the Tech Service Desk Analyst serves as a primary point of contact for first and second-line technology support. This role is essential for diagnosing, resolving, and escalating technology-related incidents and service requests, ensuring a professional and user-focused support experience for both in-person and remote users.

Key Responsibilities

• Provide first and second-line support for incidents and service requests across desktop, mobile, SaaS, and office technology environments.
• Conduct initial triage, troubleshooting, and resolution of hardware, software, networking, and access-related issues, escalating to Tier 3 or specialist teams as needed.
• Deliver support through walk-up, desk-side, remote, and event-based channels.
• Log, categorize, and maintain accurate ticket updates, service notes, and resolution details within FreshService, adhering to service processes and SLAs.
• Support user onboarding, offboarding, and moves, including device preparation, account access, permissions, software provisioning, and desk setup.
• Administer end-user devices on Mac and Windows Surface platforms, including builds, configuration, patching, troubleshooting, and coordinating replacements.
• Assist with identity and access management processes using Okta and Microsoft 365, including password resets, MFA support, account troubleshooting, and application access.
• Support collaboration and productivity platforms such as Zoom, Slack, Microsoft 365, Google Workspace services, Box, and SharePoint.
• Provide mobile device and telecom support, including handset allocation, setup, troubleshooting, and lifecycle administration for EE and Vodafone services.
• Maintain accurate asset records and ownership data in Oomnitza, including tagging, assignment, repair tracking, stock control, and lifecycle reporting.
• Support mobile device management and endpoint compliance activities using IRU, Intune, and other MDM tooling.
• Assist with networking and workplace technology troubleshooting, including Meraki-managed environments, printers, meeting room technology, and physical security systems like Verkada.
• Coordinate with third-party vendors and service providers for repairs, replacements, licensing, and operational support.
• Contribute to office moves, technology rollouts, platform improvements, documentation updates, and broader TECH support projects.
• Provide support for on-site and remote events, ensuring reliable technology setup, live issue resolution, and a positive end-user experience.

Qualifications and Requirements

• Experience supporting a fast-paced, multi-platform environment is highly desirable, particularly within a service desk or end-user support function.
• Strong troubleshooting capabilities across operating systems, end-user devices, business applications, connectivity, and user access issues.
• Experience supporting mixed-platform environments, including Mac and Windows devices, mobile endpoints, and cloud-based SaaS applications.
• Good understanding of service desk principles, including ticket ownership, prioritization, escalation, documentation, and customer communication.
• Working knowledge of endpoint management, software deployment, patching, and device compliance practices.
• Awareness of networking fundamentals and ability to perform first-line diagnosis of wired, wireless, VPN, and office connectivity issues.
• Confidence in supporting executive and non-technical users in a clear, calm, and professional manner.

Required Skills

• First and second-line technology support
• Proficiency with hardware, software, collaboration platforms, identity and access management, networking, workplace technology, and SaaS applications
• Administration of Mac and Windows Surface devices
• Experience with identity and access management tools including Okta and Microsoft 365
• Familiarity with collaboration and productivity platforms such as Zoom, Slack, Google Workspace, Box, and SharePoint
• Mobile device and telecom support for EE and Vodafone services
• Asset management using Oomnitza
• Mobile device management and endpoint compliance tooling including IRU and Intune
• Networking troubleshooting with Meraki
• Familiarity with physical security systems like Verkada
• General troubleshooting skills
• Effective communication skills
• Customer-focused support delivery

Work Environment and Location

This is a full-time position. The role is based in Riyadh, Saudi Arabia, with the company operating across multiple international locations.

About the Role

KAFAAT Recruitment is seeking a Customer Technical Support professional on behalf of one of their clients in Riyadh, Saudi Arabia. This role is essential for providing expert technical assistance and product support to customers using the company's ink products. The primary focus will be on troubleshooting technical issues, optimizing product performance, and ensuring customer satisfaction, with a specific emphasis on water-based and solvent-based ink manufacturing environments. This full-time position involves direct customer engagement and collaboration with internal teams to deliver solutions and enhance product application.

Key Responsibilities

• Provide comprehensive technical support to customers regarding the application, performance, and troubleshooting of ink products.
• Respond promptly and effectively to customer inquiries concerning product specifications, usage guidelines, and technical challenges.
• Assist customers in resolving issues to ensure optimal ink performance and minimize production downtime.
• Conduct on-site or remote technical support, product trials, and demonstrations as required by customer needs.
• Collaborate closely with Sales, Research & Development (R&D), and Production teams to address customer needs and integrate feedback into product development and support strategies.
• Prepare detailed technical reports, conduct root cause analyses for issues, and recommend corrective actions.
• Support customers throughout product implementation, testing, and qualification phases.
• Maintain accurate and organized records of all customer interactions, reported issues, and implemented solutions.
• Contribute to continuous improvement initiatives by leveraging customer feedback and field experience.

Qualifications and Requirements

• Bachelor's degree in Chemistry, Chemical Engineering, Printing Technology, or a closely related scientific or engineering field.
• A minimum of 5 years of hands-on experience in a similar technical support role, preferably within the ink or printing industry.
• Proven experience providing technical support for both water-based and solvent-based inks in an industrial manufacturing setting.
• Strong knowledge of ink formulations, various printing processes, and application techniques relevant to industrial manufacturing.
• Excellent problem-solving and analytical skills to effectively diagnose and resolve complex technical issues.
• Strong communication and customer-facing skills, with the ability to build rapport and clearly convey technical information.

Required Skills

• Proficiency in technical troubleshooting and customer support methodologies.
• In-depth understanding of ink manufacturing processes and industrial printing operations.
• Ability to work independently and manage multiple customer cases concurrently.
• Excellent documentation and reporting skills for clear and concise communication of technical findings.
• A team-oriented approach with a strong customer-focused mindset.

Additional Information

This is a full-time position based in Riyadh, Saudi Arabia. The required experience for this role is between 5-10 years.

About the Role

Fircroft is seeking a customer-focused Field Services Engineer to join their team in Riyadh, Saudi Arabia. This full-time position involves supporting advanced Enterprise Imaging Solutions within Radiology and Cardiology domains. A significant aspect of this role includes serving as a Resident Engineer at designated customer sites, as required by contractual agreements, to ensure the seamless operation of critical healthcare IT systems.

The ideal candidate will possess strong technical expertise, excellent customer-facing skills, and a commitment to delivering effective healthcare technology solutions. Responsibilities include the installation, configuration, support, maintenance, and optimization of vital healthcare IT systems, such as RIS, PACS, and VNA.

Key Responsibilities

• Lead the installation, configuration, and commissioning of healthcare IT solutions, including RIS, PACS, VNA, Cardiology Imaging Systems, and third-party healthcare applications and hardware.
• Conduct site surveys and support system deployments, upgrades, migrations, and go-live activities.
• Ensure successful integration between healthcare applications and hospital systems.
• Provide onsite and remote technical support to customers, ensuring high system availability and operational excellence.
• Act as the primary technical point of contact for customer incidents, service requests, and escalations.
• Troubleshoot complex technical issues and perform root cause analysis.
• Coordinate with regional and global support teams to resolve critical incidents.
• Support day-to-day operations and assist customers in the effective use of healthcare IT applications.
• Serve as a Resident Engineer at customer sites when required by contractual agreements.
• Work closely with customer teams and align support activities with their operational schedules.
• Build strong customer relationships and ensure high levels of customer satisfaction.
• Conduct regular system health checks and proactive maintenance activities.
• Monitor system performance and identify potential risks before they impact operations.
• Recommend and implement technical improvements to enhance system reliability and efficiency.
• Lead customer communications during critical incidents and service-impacting events.
• Facilitate post-incident reviews and retrospective meetings.
• Analyze customer feedback and support data to identify improvement opportunities.
• Drive initiatives that enhance support processes and customer experience.
• Maintain accurate technical documentation, reports, and service records.
• Ensure compliance with company standards and best practices.
• Contribute to knowledge sharing and continuous learning initiatives.

Qualifications and Requirements

• Bachelor's Degree in Information Technology, Computer Engineering, Biomedical Engineering, Electronics Engineering, Computer Science, or a related field.
• 2-5 years of experience in Healthcare IT, Medical Imaging, or Healthcare Technology environments.
• Experience supporting enterprise imaging solutions within hospitals or healthcare organizations.
• Hands-on experience with RIS, PACS, VNA, Cardiology systems, and healthcare integrations.

Required Skills

• Enterprise Imaging Solutions
• RIS (Radiology Information Systems)
• PACS (Picture Archiving and Communication Systems)
• VNA (Vendor Neutral Archive)
• Cardiology Imaging Systems
• Healthcare IT
• Medical Imaging
• Healthcare Technology
• Customer-facing skills
• Technical support
• Troubleshooting
• Root cause analysis
• System monitoring
• System optimization
• Customer engagement
• Documentation
• Knowledge management

Work Environment and Location

This is a full-time position based in Riyadh, Saudi Arabia. The role requires the ability to serve as a Resident Engineer at customer sites as needed, aligning with contractual agreements.

About the Role

Jari Solutions is seeking a Senior .NET Application Support Specialist (L2/L3) for an onsite position in Riyadh. This role is central to the operational stability of client production systems, particularly their correspondence system. The specialist will serve as the primary point of contact for system outages, requiring prompt and effective responses to minimize disruption. This position demands an active, always-available operational function that combines deep .NET and database troubleshooting expertise with meticulous documentation and clear communication with client stakeholders under pressure. The role carries significant Service Level Agreement (SLA) obligations.

Key Responsibilities

• Provide L2 and L3 technical support for production systems, serving as the primary escalation point for application-layer incidents beyond basic helpdesk support.
• Maintain mandated SLA tiers, including a 15-minute response and 2-hour resolution for Critical incidents (service outage affecting client operations).
• Respond within 30 minutes and resolve within 4 hours for High incidents (service slowness or partial instability).
• Respond within 1 hour and resolve within 8 hours for Medium incidents (small user subset affected, non-critical service).
• Respond within 2 hours and resolve within 24 hours for Low incidents (minor bugs, UX issues, non-critical errors).
• Manage AppDynamics monitoring dashboards, including configuring alerts, proactively detecting anomalies, and taking action before incidents impact users.
• Perform root cause analysis (RCA) for all Critical and High incidents, producing formal Arabic RCA reports within agreed timeframes.
• Manage the on-call rotation schedule, ensuring personal reachability after hours and on weekends for Critical incidents, as this is a contractual obligation.
• Coordinate with DBA and infrastructure teams for incident resolution across application, database, and server layers.
• Continuously maintain the incident log, problem register, and the updates/patches register.
• Write, maintain, and regularly validate Standard Operating Procedures (SOPs) and runbooks in Arabic for all recurring support scenarios, incident types, and recovery procedures.

Qualifications and Experience

• Fluent Arabic speaker is a mandatory requirement.
• A minimum of 10 years of professional technical support experience, with at least 5 years at an L2/L3 level for enterprise .NET applications.
• Demonstrable experience with SQL Server production troubleshooting.
• Proven experience with log analysis and root cause analysis in production environments.
• Experience coordinating across application, database, and infrastructure teams during incidents.
• ITIL Foundation certification is preferred.

Required Technical Skills

• Expertise in L2/L3 .NET application support, including diagnosing production issues in .NET Core REST APIs and **** WebForms applications, reading .NET stack traces, application logs, and event logs.
• Proficiency in Windows Server administration, including IIS configuration and troubleshooting (application pools, bindings, request tracing), Windows Event Log analysis, and performance counters.
• Strong SQL Server troubleshooting skills, including blocking queries, deadlocks, long-running queries, plan cache issues, and SQL Server error logs; capable of DBA-level diagnosis.
• Advanced log analysis skills across Windows Event Log, IIS logs, .NET application logs, and structured logging output, with the ability to correlate logs across multiple layers.
• Experience with AppDynamics (or equivalent APM) monitoring dashboards, including configuration, custom alert setup, performance baseline management, and transaction tracing.
• Solid understanding of incident and problem management within the ITIL framework.
• Fundamental network knowledge, including DNS resolution, load balancer behavior, and firewall rules.
• Experience troubleshooting Identity Server issues, including SSO session problems and OpenID Connect flow debugging.
• Basic Oracle skills sufficient to read Oracle alert logs and identify tablespace issues.
• Awareness of DevOps pipelines and deployment processes.
• Proficiency with secure remote access tooling and practices.

Professional Attributes

• Exceptional composure under pressure, maintaining a calm, structured, and solution-focused approach during critical incidents.
• Ability to provide clear and concise incident communication in Arabic to client stakeholders.
• Strong documentation discipline, ensuring every incident is recorded, every RCA is filed, and every runbook is updated.
• Effective escalation judgment, knowing when to resolve independently versus escalating to higher tiers.
• High availability and reliability, understanding that on-call duties are a contractual obligation requiring consistent responsiveness.

Work Location and Details

This is a full-time, onsite position located in Riyadh, Saudi Arabia. The role requires a minimum of 10 years of professional experience.

About the Digital Workplace Analyst Role

KEO Group is seeking a Digital Workplace Analyst to join their team in Riyadh, Saudi Arabia. This is a hands-on, technically focused role dedicated to enhancing the employee technology experience. The Digital Workplace Analyst will play a key role in ensuring that all KEO employees have the necessary tools, access, and confidence to perform their work effectively within KEO’s Microsoft-centric digital workplace. This position involves resolving second-line incidents and service requests, managing endpoint devices, supporting Microsoft 365 and related platforms, and contributing to knowledge management and automation initiatives. The role requires end-to-end ownership of employee technology issues, from initial triage and escalation to ensuring a seamless technology experience across offices and the broader KEO group. The ideal candidate will possess a service-first mindset, clear communication skills, and a proactive approach to problem-solving and continuous improvement.

Key Responsibilities

• Serve as the primary point of contact for IT incidents and service requests, managing them through to resolution while maintaining clear and timely communication with end users.
• Manage and resolve incidents and requests using the ITSM ticketing system, adhering to SLA targets and ITIL 4 service management principles, ensuring all ticket records are accurate, complete, and audit-ready.
• Provide remote and deskside support for hardware, software, and connectivity issues across KEO’s Windows endpoint environments, escalating as required.
• Support major incident response by providing rapid on-site triage, communicating updates to affected users and team leads, and contributing to post-incident reviews to identify and implement preventive actions.
• Manage and maintain KEO’s endpoint fleet using Microsoft Intune and Endpoint Configuration Manager, including device enrolment, Autopilot provisioning, configuration profile deployment, and compliance policy enforcement.
• Administer device lifecycle activities including new device setup, hardware refresh, asset tracking within the CMDB, and secure decommissioning in accordance with KEO’s data handling and disposal standards.
• Deploy and maintain software packages, Windows updates, and security patches across all managed endpoints, monitoring compliance levels and coordinating remediation for devices outside agreed thresholds.
• Support KEO’s zero-touch provisioning model by configuring and validating Autopilot deployment profiles to ensure new employees can be productive from day one without manual IT intervention.
• Provide second-line support for Microsoft 365 services, efficiently resolving configuration and access issues.
• Administer accounts and licensing assignments, and manage software installations adhering to least-privilege principles and role-based access control (RBAC) standards.
• Support the management of Conditional Access policies, MFA enrolment, and Entra ID group memberships in collaboration with other teams, escalating identity and access governance issues appropriately.
• Assist users with digital adoption and effective use, providing practical guidance and acting as a local champion for KEO’s productivity programme.
• Support users of Autodesk Construction Cloud, Bentley, and other AEC-specific platforms with access, configuration, and connectivity issues, coordinating with other teams on integration matters.
• Maintain accurate and complete asset records in the CMDB, including hardware specifications, software licenses, and device ownership, supporting periodic IT audits and regulatory compliance activities.
• Operate in accordance with KEO’s security policies and zero-trust principles, ensuring all endpoint and user account actions comply with established access control, data protection, and change management standards.
• Monitor Microsoft Defender for Endpoint alerts relevant to managed devices, performing initial triage and remediation of endpoint security events and escalating confirmed threats to the Cybersecurity teams.
• Create and maintain high-quality knowledge base articles for both technical and end-user audiences, enabling self-service resolution and reducing repeat incident volume.
• Proactively identify recurring incidents, service gaps, and friction points in the employee technology experience, and propose improvements through the continual service improvement process.
• Identify opportunities to automate repetitive service tasks using Microsoft Power Automate, Intune automation, or scripting, collaborating with other teams to build and deploy solutions.
• Collaborate with Digital Workplace team leads and peers across the global team to share knowledge, standardize practices, and contribute to a consistent, high-quality employee experience across all KEO locations.
• Ensure that Health, Safety, Sustainability, and Continual Improvement principles are embedded in all work practices.
• Perform other duties as assigned.

Qualifications and Experience

• Typically, 2-4+ years of hands-on experience in an IT support, digital workplace, or systems administration role within an enterprise environment.
• Demonstrated experience managing Windows endpoints in a corporate environment, including troubleshooting hardware, software, and connectivity issues at a second-line level.
• Hands-on experience with Microsoft Intune or Microsoft Endpoint Configuration Manager (MECM) for device management, policy deployment, software packaging, and patch compliance.
• Working knowledge of Microsoft 365 services including Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive for Business, with the ability to administer accounts, licenses, and configurations via the M365 Admin Centre.
• Practical familiarity with Microsoft Entra ID (Azure AD), including user account management, group memberships, MFA administration, and Conditional Access concepts.
• Experience working within an ITIL 4-aligned service management framework, with a solid understanding of incident, request, problem, and change management processes.
• Exposure to Microsoft Defender for Endpoint or equivalent endpoint security tooling, with the ability to perform basic triage and escalation of security alerts.
• Experience using and maintaining an ITSM ticketing platform with discipline around ticket quality, SLA adherence, and documentation.
• Familiarity with network fundamentals including TCP/IP, DNS, DHCP, VPN, and Wi-Fi troubleshooting in a corporate environment.
• Experience with Autodesk Construction Cloud, Bentley, or other AEC-specific platforms is advantageous, given KEO’s operating context.
• Exposure to Microsoft Power Automate, PowerShell scripting, or other automation tooling is advantageous.
• Experience in the AEC (Architecture, Engineering, and Construction) or professional services sector is advantageous.

Required Skills and Competencies

• IT incident and service request management
• ITSM ticketing system operation
• ITIL 4 service management principles
• Hardware, software, and connectivity issue troubleshooting
• Microsoft Intune and Microsoft Endpoint Configuration Manager
• Autopilot provisioning, configuration profile deployment, and compliance policy enforcement
• Device lifecycle activities and CMDB management
• Software package and Windows update deployment
• Security patch management
• Zero-touch provisioning
• Microsoft 365 services administration (Exchange Online, Microsoft Teams, SharePoint Online, OneDrive for Business)
• M365 Admin Centre usage
• Microsoft Entra ID (Azure AD) administration (user account management, group memberships, MFA, Conditional Access)
• Digital adoption support
• Autodesk Construction Cloud and Bentley platform support
• Asset record maintenance
• Security policy adherence and zero-trust principles
• Access control, data protection, and change management standards
• Microsoft Defender for Endpoint and endpoint security tooling
• Knowledge base article creation and maintenance
• Automation using Microsoft Power Automate and scripting
• Adherence to Health, Safety, Sustainability, and Continual Improvement principles
• Service-first mindset
• Clear and empathetic communication
• Calmness under pressure
• Technical curiosity and self-direction
• Knowledge-first approach to documentation
• Collaborative team player
• IT support, digital workplace, and systems administration experience
• Network fundamentals (TCP/IP, DNS, DHCP, VPN, Wi-Fi troubleshooting)

Work Environment and Location

This is a full-time role based in Riyadh, Saudi Arabia. The position is within KEO Group, a company focused on enhancing the employee technology experience within a Microsoft-centric digital workplace.