CCTV Cloud Techinical Support Enginner(Fresh Graduate)📣 Job Ad

About the Role

Whale Cloud is seeking a CCTV Cloud Technical Support Engineer to join their team in Riyadh. This full-time position is designed for fresh graduates with 0-1 years of experience, offering comprehensive training. The core work involves on-site inspection, fault troubleshooting, system commissioning, and providing technical services to clients for CCTV and video cloud platforms.

Key Responsibilities

• Communicate with customers to confirm functional requirements, detail demands, and clarify acceptance standards. Translate customer needs into executable technical schemes and coordinate with internal R&D and implementation teams.
• Execute deployment, commissioning, and go-live processes for new projects, including IP planning, recording configuration, access permission setup, cloud device registration, storage tuning, and platform parameter optimization. Support clients with project acceptance and trial operations.
• Troubleshoot faults related to CCTV cameras, NVR, video management platforms, video cloud platforms, and security networks through remote access or on-site visits. Resolve intermediate issues escalated from L1 support and ensure work order closure.
• Deliver technical training and after-sales consultation to client staff, covering live view, playback, account management, and basic self-inspection of failures.
• Complete maintenance tickets, inspection reports, and fault logs. Organize equipment inventory, network topology, and standard operation procedures. Document typical cases and FAQs for the internal knowledge base.
• Coordinate internally with R&D and procurement teams to report product bugs and hardware defects. Communicate progress and system operation status with client contacts. Collaborate with manufacturer engineers to resolve complex technical issues.
• Conduct regular on-site equipment inspections, online rate checks, and storage space cleanup. Provide emergency standby service for major events and holidays. Implement equipment replacement, system upgrades, and patch deployment.

Educational Background

• College diploma or above, with a major in Computer Science, Network Engineering, Telecommunication, Electronic Information, Weak Current Engineering, or Automation.

Technical Knowledge and Experience

• Solid basic knowledge of TCP/IP protocol, IP addressing, LAN, and switches. Proficient in Windows operation. Familiarity with basic Linux commands is an advantage.
• Preferred experience includes hands-on practice with Hikvision, Dahua, Uniview cameras, NVR, and POE switches, as well as campus lab maintenance or personal server deployment experience.

Candidate Attributes and Work Conditions

• Strong interest in security monitoring, network infrastructure, cloud platform, and IT operation & maintenance technologies.
• Clear logical thinking with strong problem-solving ability and hands-on skills. Possesses patient communication, good service awareness, and a careful and responsible working attitude.
• Ability to work on-site at project locations, undertake short business trips, and participate in shift-based emergency on-call.

Professional Growth

This role offers stable career growth within Whale Cloud. The successful candidate will receive mentor training and is expected to progress from L1 to independent L2 support step by step.