Customer services specialist Jobs in Riyadh

Join Pacific International Lines (PIL) as a Customer Service Executive!

With over 55 years of leadership in the global shipping industry, Pacific International Lines is seeking proactive individuals to enhance customer satisfaction and handle shipping solutions. As the primary point of contact for our customers based in Jeddah, you will ensure exceptional service by managing bookings, documentation, and resolving issues efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
• Handle escalation inquiries and complaints to ensure effective resolution.
• Manage booking creation and amendments, processing change of destination requests.
• Coordinate with internal departments for issue resolution and service quality improvement.
• Prepare reports related to customer service activities and shipment performance.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• A minimum of 3 years of experience in customer service within shipping or logistics.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us?
Be part of a global carrier that focuses on sustainability and innovation. Enjoy opportunities for professional growth and be involved in a collaborative environment.

Application Process: To apply, submit your resume in English outlining your qualifications and experience.

Job Summary:
The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to collaborate with other departments to enhance the overall customer experience.

Key Responsibilities:

• Handle customer inquiries and requests through phone, email, or digital platforms in a professional and timely manner.
• Provide accurate information regarding company products, services, and policies.
• Resolve customer complaints and problems effectively while maintaining a positive attitude.
• Document and update all customer interactions in the CRM system.
• Coordinate with internal departments to ensure prompt and accurate service delivery.
• Follow up with customers to confirm satisfaction and close service requests.
• Prepare periodic reports on customer feedback and recurring issues.
• Support continuous improvement initiatives aimed at enhancing customer service quality.
• Ensure compliance with company standards and service protocols.

Qualifications and Requirements:

• Bachelor’s degree or diploma in Business Administration, Marketing, Communication, or a related field.
• Minimum of 1–2 years of experience in customer service or client relations.
• Excellent communication skills in both Arabic and English (verbal and written).
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.
• Strong problem-solving and organizational skills.
• Ability to handle pressure and maintain professionalism at all times.
• Customer-focused mindset with high attention to detail.

Join Our Team as a Customer Service Representative!
CsMena is a prominent provider of communication management services based in Riyadh, Saudi Arabia. We pride ourselves on delivering high-quality outsourcing services, particularly in call center operations. Join our dedicated team that is committed to ensuring exceptional service for clients across various sectors such as e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time, on-site position involves managing both incoming and outgoing calls, promptly resolving customer queries, and ensuring overall customer satisfaction through excellent service.

Key Responsibilities:

• Handle customer inquiries via phone.
• Manage complaints effectively and provide resolutions.
• Perform administrative tasks as required.
• Ensure customer satisfaction and loyalty.

Qualifications:

• Proficiency in English (B1 - C1).
• Strong customer service and customer support skills.
• Effective communication and interpersonal abilities.
• Capability to multitask and work under pressure.
• A minimum of 1 year of experience in customer service.
• Willingness to work shifts (24/7).

Join CsMena and help us continue to provide top-tier customer service in a dynamic work environment!

About the Role:
As a Customer Service Specialist at Dawaak Medical Clinic, you will play a pivotal role in ensuring customer satisfaction. You will be responsible for direct support and assistance to customers interacting with the clinic. This position involves addressing inquiries, resolving issues, providing advice on products and services, and ensuring complete customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and provide support.
• Resolve customer issues promptly and effectively.
• Advising customers on products and services.
• Act as a bridge between the company and customers, reflecting a positive image of the clinic.

Unique job opportunity at Raya Financing Company
Raya Financing Company announces the availability of new job opportunities for the position of (Customer Service Representative) in Riyadh. You will be responsible for providing a distinctive customer service experience and supporting customers during their interactions with the branch.

Main Responsibilities:

• Welcoming customers and assisting with all financing inquiries.
• Providing guidance and recommendations to customers based on their needs.
• Accurately processing financing applications and related documents.
• Coordinating with operations teams to ensure timely delivery of vehicles.
• Professionally and swiftly resolving customer issues.
• Maintaining accurate and up-to-date records.
• Collaborating with internal teams to enhance customer satisfaction.
• Staying updated on the latest products and providing accurate information to customers.

Required Qualifications and Experience:

• High school diploma or higher.
• Proven experience in a customer service role, preferably in the automotive or financing sector.
• At least one year of customer service experience.
• Excellent verbal and written communication skills.
• Ability to solve problems and make decisions quickly.
• Basic computer skills.

Application Method:
Applications are now open from 2025/11/13 and will close on 2025/11/30. Interested candidates should send their CV to the email address, mentioning the job title and city in the subject line.

Job Vacancy: Customer Service Representative ☎️✨

We are looking for an active and distinguished female customer service representative to join the Al-Saif team.

Tasks and Responsibilities:

• Manage store accounts on the Salla platform and follow up on orders.
• Respond to customer inquiries through various communication channels (phone, email, social media).
• Coordinate with shipping and delivery companies to ensure speed and accuracy of delivery.
• Handle customer complaints and work to improve their experience.
• Assist in monitoring social media content and responses to enhance customer satisfaction.
• Internal coordination with relevant departments to ensure smooth workflow.

Required Skills:

• Excellent communication skills and outstanding customer service.
• Proficiency in using computers and the ability to work with e-commerce systems (experience with the Salla platform is preferred).
• The ability to manage and organize multiple tasks.
• Politeness and patience in dealing with customers.
• Previous experience in customer service is considered an advantage.

📩 To apply, please send your CV to: H@*****************
⏳ Don't miss the opportunity and be part of the Al-Saif team ✨

About the Role
The Al-Huzama Company announces the availability of a customer service position in Riyadh. We are looking for people who are flexible and able to efficiently handle customers to achieve our goals in improving service quality and increasing sales.

Key Responsibilities

• Calling customers.
• Managing dialogue and directing calls towards completing sales.
• Excellent product knowledge to confidently answer questions.
• Time management and distribution between calls and follow-ups.
• Managing social media accounts and responding to messages.
• Following up with enthusiastic customers and converting them into actual customers.

Skills Required

• Fluency in conversation.
• Ability to persuade and influence.
• Active listening to understand customer needs.
• Self-motivation to maintain positive energy during calls.

Work System
The system operates 6 days a week with full-time hours (8 hours daily), divided into 4 hours of attendance at the workplace and 4 hours of remote work.

Qualifications

• Fluency and good communication.
• Proficiency in using social media.
• Skills in marketing and sales.