Customer services specialist Jobs in Riyadh

Join IBEA as a Customer Service Specialist!

IBEA is revolutionizing B2B payments by fully automating vendor payments. We tackle the long-standing issue of delayed supplier payments and strive to enhance operational efficiency with our Accounts Payable (AP) automation solutions.

Role Overview:
This is a full-time hybrid position based in Riyadh. The Customer Service Specialist will be key in providing exceptional support to our suppliers, ensuring their satisfaction and smooth operations. As part of your role, you will:

• Assist in enrolling suppliers into our system.
• Address customer inquiries and promptly resolve any issues.
• Maintain professional phone etiquette while managing communications.

Qualifications:

• Strong skills in Customer Support, Customer Service, and Customer Satisfaction.
• Excellent communication and interpersonal abilities.
• Proficiency in customer service software and tools.
• Ability to work both independently and as part of a team.
• Experience in the payments industry is a plus.
• Bachelor's degree in Business, Communications, or a related field is preferred.

Join Global Blue as a Customer Service Representative!
At Global Blue, we believe in enhancing the shopping experience and driving performance. As a Customer Service Representative, you will play a critical role in communicating with our customers and ensuring their queries are handled efficiently and professionally.

Key Responsibilities:

• Communicate with customers via phone and written correspondence, adhering to defined SLAs and quality standards.
• Maintain records of customer interactions and conduct research using internal systems.
• Collaborate with the Customer Service Team, internal departments, and Global Blue offices.
• Follow up on unresolved customer inquiries and identify issues that need escalation.
• Recommend process improvements and ensure KPIs and SLAs are met.
• Utilize contact logging software for reporting and analysis.
• Adhere to internal rules and responsibilities, which may be subject to change.

Qualifications:

• Secondary education degree or university degree (Bachelor's/Master's).
• Fluent in English (intermediate/upper-intermediate level, both written and spoken).
• Proficient in a second foreign language (upper-intermediate level).
• PC literate with MS Office experience.
• Strong communication skills.

Key Competencies:

• Previous experience in Customer Service (international environment is a plus).
• Customer-oriented with attention to detail.
• Ability to thrive in a fast-paced environment.
• Team player with strong analytical and problem-solving skills.
• Ability to handle stress and multitask.
• Experience with Salesforce is advantageous.

Join Our Team as a Customer Service Specialist
We are seeking a dedicated and customer-oriented Customer Service Specialist to join our team in the beauty retail industry at Gold Apple. This is an exciting opportunity for individuals passionate about delivering exceptional customer service and resolving customer issues effectively.

Responsibilities:

• Provide outstanding customer service by actively listening to and resolving customer inquiries and concerns.
• Assist customers in product selection, providing information about features, pricing, and promotions.
• Process customer orders, returns, and exchanges accurately and efficiently.
• Maintain a tidy and organized workspace, ensuring that the retail environment is inviting and welcoming to customers.
• Stay knowledgeable about the latest beauty trends, products, and promotions to effectively assist customers.

Requirements:

• Proven experience in a customer service role, preferably in a retail environment.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize in a busy retail setting.
• Passion for the beauty industry and a willingness to learn about new products and trends.
• Strong problem-solving skills and the ability to remain calm and professional in challenging situations.
• Flexibility to work a variety of shifts, including evenings, weekends, and holidays.

Job Opening: Customer Service Representative (Saudi Nationals Only)
Location: Riyadh, Saudi Arabia
Employment Type: Full-time
Start Date: ASAP

Job Summary:
We are seeking a dedicated and professional Customer Service Representative to join our growing team. As the first point of contact for our customers, you will play a vital role in ensuring a smooth and satisfying customer experience. This position is open exclusively to Saudi nationals in alignment with local employment regulations.

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner
• Resolve customer complaints and issues efficiently
• Provide product and service information to customers
• Maintain records of customer interactions and transactions
• Follow communication procedures, guidelines, and policies
• Collaborate with internal teams to address customer concerns

Requirements:

• Saudi nationality (mandatory)
• High school diploma or higher
• Excellent communication skills in Arabic and English
• Proven customer support experience is a plus
• Ability to work under pressure and handle high-volume inquiries
• Familiarity with CRM systems and practices is preferred

Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This role is an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities

• Engage with customers via chat and phone, providing prompt and effective solutions.
• Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
• Champion customer service excellence, ensuring policies and procedures align with company objectives.
• Analyze customer queries, identifying patterns and opportunities for service optimization.
• Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements

• Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
• Postgraduate degree in math, business, marketing, or finance (preferred).
• Strong analytical and problem-solving skills, with the ability to think critically.
• Exceptional communication and interpersonal skills, with a high level of self-awareness.
• Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
• Team player mindset, with the ability to build and maintain strong relationships across teams.
• Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?

• Be part of an industry-leading fintech company redefining customer experience.
• Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
• Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
• Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

Join Keeta as a Customer Service Representative!
At Keeta, the international subsidiary of Meituan, we're on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: 'We help people eat better, live better,' we're making a transformative impact in the delivery sector.

Your Role:
- Handle customer inquiries and complaints via phone, chat, email, or any other channel deemed fit for providing support to our customers (customers/riders/merchants).
- Provide detailed information about our products and services.
- Assist customers with order placement, modifications, and cancellations.
- Track and monitor delivery statuses, coordinating with logistics and relevant departments to ensure timely deliveries.
- Resolve issues related to delivery, payment, or service dissatisfaction.
- Maintain professionalism and brand alignment.
- Collect and report customer feedback to management to improve service quality.
- Participate in training sessions to stay updated on product or policy changes.
- Willingness to work in shifts that could be scheduled during a 24-hour window.

What We Need:
- Bachelor's degree required; recent graduates are encouraged to apply.
- 01 years of experience; fresh graduates with no prior experience are welcome.
- Saudi national.
- Fluent in both Arabic and English, with excellent communication skills.
- Preferred typing skills of 40 WPM.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-focused attitude.

Why Join Us:
At Keeta, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. You'll collaborate with a passionate global team across over 30 countries and be part of a company that’s transforming the delivery industry while supporting local communities.

Join DSV as a Customer Service Agent!
As a Customer Service Agent, you will play a vital role in delivering outstanding customer service by ensuring operational excellence in freight operations and proper documentation. Your responsibilities will include maintaining efficient handling of all freight activities for our current and potential clients, always aiming to meet their expectations.

Key Responsibilities:

• Provide best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed about arrival times, delays, or transit issues.
• Ensure all communications are professional and timely.
• Update tracking sheets with freight status and send updates to customers daily.
• Negotiate rates with carriers and maintain the Export Rate sheet.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for all export inquiries.
• Monitor and report on customer, carrier, and vendor communications.
• Provide regular updates to the Line Manager and handle additional duties as assigned.

Qualifications:

• Bachelor's degree.
• 5 years of Freight operations experience.

Competencies:

• Excellent spoken and written communication skills.
• Ability to prioritize, multitask, and solve problems.
• Integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite or related software.

Join a team that values collaboration and accountability while respecting the dignity and rights of every individual. Let's grow together in shaping the future of logistics!

Join SiFi as a Customer Support Specialist!
At SiFi, we empower accounting teams with a cutting-edge corporate expense management platform. We provide seamless control over corporate spending, ensuring that funds are allocated efficiently and transparently.

About The Role
The Customer Support Specialist plays a critical role in assisting our customers with technical and product-related queries, resolving issues efficiently to enhance their experience with our services. This position demands strong technical skills, problem-solving aptitude, and excellent communication abilities.

Key Responsibilities:

• Respond promptly to customer inquiries through various channels such as phone, email, and chat.
• Diagnose and resolve technical issues related to SiFi's platform.
• Guide customers step-by-step in using product features and troubleshooting common problems.
• Document all customer interactions and solutions in the support knowledge base.
• Escalate complex issues to the engineering or product teams.
• Follow up with customers to ensure satisfaction post-resolution.
• Contribute to documentation and knowledge base maintenance.
• Report recurring issues and provide feedback for product improvements.
• Stay informed about SiFi product updates and technical specifications.

Requirements:

• Bachelor's degree in a technical field (*, Computer Science, IT) or equivalent experience.
• Minimum of 1 year experience in a technical support role, preferably in software or FinTech.
• Strong problem-solving skills combined with excellent technical aptitude.
• Proficiency in English and Arabic (preferred).
• Experience with troubleshooting software and web applications.
• Basic knowledge of networking concepts.

Join our team and contribute to making SiFi a leader in corporate expense management!