Customer services specialist Jobs in Riyadh

More than 14 Customer services specialist Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!

Riyadh

Customer Services Specialist

📣 Job AdNew

DSV - Global Transport and Logistics

Full-time

Role Overview:
The Customer Service Agent at DSV will be integral in providing outstanding customer service by ensuring operational excellence in freight operations. Your main responsibility will be to manage proper documentation and facilitate efficient handling of all freight activities for both current and potential clients.

Key Responsibilities:

Deliver best-in-class customer service to all DSV customers.
Interact with customers and vendors to establish DSV SOPs and keep them informed about arrival times, delays, or transit issues.
Ensure timely and professional communication through the appropriate channels for both internal and external correspondence.
Send routing information, follow up with origins, and keep customers updated on status until freight arrives in Saudi Arabia.
Update tracking sheets daily with freight status and communicate this to customers.
Negotiate rates with carriers and maintain updated records in the Export Rate sheet.
Create jobs for all export shipments and provide quotations for inquiries.
Regularly monitor, report, and communicate with customers, carriers, and vendors.
Provide updates to the Line Manager and handle any other related duties as assigned by supervisors.

Qualifications:

Bachelor's degree is required.
A minimum of 5 years experience in freight operations.

Competencies:

Exceptional spoken and written communication skills.
Strong organizational and multitasking abilities.
Professionalism and integrity in all interactions.
Proficiency in Microsoft Office Suite or related software.

At DSV, we foster an inclusive environment that values diversity in all forms. Join us in shaping the future of logistics while developing your career.

2-5 years

Riyadh

2 days ago

Customer Services Specialist

📣 Job Ad

Ninja - نينجا

Full-time

Join Our Team as a Customer Service Specialist!
At Ninja, we pride ourselves on providing swift and reliable customer support. We are looking for a Customer Service Specialist to join our dynamic team in Riyadh. In this role, you will deliver exceptional support via chat channels, ensuring a smooth and positive customer experience.

Responsibilities:

Provide fast and accurate customer support through chat channels.
Respond to inquiries and resolve issues promptly.
Ensure a seamless and positive customer experience.

Requirements:

Previous experience in customer service or chat support (preferred).
Strong written communication skills.
Fast and accurate typing skills.
Ability to multitask and manage multiple chats.
English language skills (at least intermediate level).
High school diploma or bachelor's degree (preferred).
Training or certifications in customer service are a plus.

Join us at Ninja where every delivery is an adventure, and help us create memorable customer experiences!

2-5 years

Riyadh

17 days ago

Customer Services Specialist

📣 Job Ad

Emdad By Elm

Full-time

Join Emdad By Elm as a Customer Service Specialist!
As a vital member of our team, you will play a key role in enhancing customer satisfaction and loyalty through exemplary service delivery. This position focuses on creating a welcoming atmosphere for clients visiting in person, where you will provide detailed support and accurate information about our services.

Key Responsibilities:

Greet customers warmly, ensuring a professional first impression.
Assist customers in navigating our service offerings to meet individual needs.
Resolve inquiries and issues promptly, ensuring high levels of customer satisfaction.
Prepare basic reports in Excel and develop engaging presentations using PowerPoint.
Utilize CRM tools to track customer engagement and gather feedback for service improvement.

Requirements:

5-7 years of experience in customer service or client-facing roles.
Proficiency in Microsoft Excel and PowerPoint.
Excellent verbal and written communication skills.
Strong organizational and time management abilities.
Ability to work collaboratively in a team environment.

At Emdad By Elm, we value professionalism and a positive attitude in our workplace. If you are passionate about providing outstanding customer service and contributing to a dynamic team culture, we invite you to apply!

2-5 years

Riyadh

21 days ago

Customer Services Specialist

📣 Job Ad

Emdad By Elm

Full-time

About the Role:
The Service Customer Specialist is a pivotal mid-career professional dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery in our organization. This role requires the creation of a welcoming and professional environment that ensures clients receive comprehensive support and informed guidance regarding the array of services offered.

Key Responsibilities:

Greet customers warmly and professionally upon arrival to create a positive first impression.
Listen actively to customer inquiries, providing prompt, accurate, and relevant information regarding the organization's services.
Guide customers in exploring and utilizing the organization’s services that fulfill their specific requirements.
Resolve customer issues efficiently, ensuring high customer satisfaction.
Prepare and generate basic reports in Excel to track inquiries, customer feedback, and service performance metrics.
Develop and present visually appealing PowerPoint presentations for internal and customer engagements.
Collaborate with team members to enhance customer service protocols.
Utilize CRM tools to log customer interactions and track engagement metrics.
Collect and analyze insights from customer interactions to identify trends.
Participate in training sessions and pursue professional development opportunities.

Required Skills:

Exceptional interpersonal skills to foster relationships with customers and teammates.
Advanced proficiency in Microsoft Excel and PowerPoint.
Strong conflict resolution and problem-solving capabilities.
High attention to detail and effective time management skills.
Empathy and patience in handling customer concerns.

About the Company:
Emdad By Elm specializes in business solutions, leveraging its expertise and national talents to deliver the best quality services, positioning itself as a leading partner in enhancing growth and productivity.

2-5 years

Riyadh

21 days ago

Customer Services Specialist

📣 Job Ad

Cargoz.com

Full-time

Join Our Team as a Customer Service Specialist
At *******, we are looking for a skilled Customer Service Specialist to enhance client relationships and support our sales team in achieving business goals. You will play a critical role in managing client communications and ensuring a seamless operational flow.

Key Responsibilities:

Serve as the primary point of contact for assigned clients, managing communication and follow-ups.
Prepare quotations, contracts, and maintain updates in the CRM system (Odoo).
Coordinate with operations, finance, and warehouse teams for smooth client onboarding and service delivery.
Maintain accurate sales reports, client records, and documentation.
Collaborate with the sales team to identify growth opportunities and support business development initiatives.

Requirements:

Bachelor’s degree in Business, Management, or related field.
2–3 years of experience in account management, sales coordination, or a similar role (logistics/warehousing experience preferred).
Excellent communication, organizational, and interpersonal skills.
Proficiency in MS Office and CRM tools.

Join us to reshape the warehousing experience!

2-5 years

Riyadh

25 days ago

Customer Services Specialist

📣 Job AdNew

BFL Group

Full-time

Join BFL Group as a Customer Service Associate!
At BFL Group, we are committed to providing exceptional customer service that brings our customers back time and time again. As a Customer Service Associate (CSA), you'll play a critical role in our mission by delivering timely and professional support to our customers.

Role Responsibilities:

Assist customers with order inquiries, expediting orders, and resolving post-sales issues.
Communicate primarily through mail, chat, WhatsApp, phone, and social media.
Utilize various software tools to navigate customer accounts and research policies to provide effective solutions.

Requirements:

Excellent communication skills (both written and verbal).
Ability to work independently and as part of a team.
Strong customer service orientation and problem-solving abilities.
Proficiency in computer applications, including Microsoft Office and Internet navigation.
Willingness to work flexible hours, including weekends and holidays.

If you are passionate about delivering outstanding customer experience and ready for a challenging role, we encourage you to apply today!

2-5 years

Riyadh

about 23 hours ago

Customer Services Specialist

📣 Job AdNew

Sunset Pearl Car Rental

4,000 - 4,500 / Month

Full-time

Receptionist required for a car rental company in Riyadh
Are you looking for a job opportunity in the car rental field? Apply now for the receptionist position at Durat Al-Ghuroob Company!

Requirements:

Saudi nationality.
Proficiency in computer skills.
Preferred candidates with previous experience in car rental or sales.

Location: West Riyadh – Exit 31 (The Suspended Bridge)

Job Responsibilities:

Professionally welcoming customers and presenting available cars to them.
Explaining details of the cars, features, and available offers.
Clarifying additional services such as comprehensive insurance and others.
Preparing contracts accurately and ensuring the client signs them.
Preparing the car receipt form, indicating its condition and mileage.
Handing over the car to the client while ensuring their satisfaction with the service.
Following up with customers in case of delays in delivery.

Salary and Benefits:

The salary starts from 4000 riyals for inexperienced candidates and can reach up to 4500 riyals depending on experience.
Medical insurance.
One weekly day off.
Paid annual leave.
Annual bonuses are available.

2-5 years

Riyadh

2 days ago

Customer Services Specialist

📣 Job AdNew

Vaza Food Company

5,000 - 6,000 / Month

Full-time

Join us as a member of the customer service team at Vaza Food Company, a leader in the food products field.
We are looking for a customer service representative to enhance the customer experience in our city. This role requires strong communication and organizational skills, in addition to the ability to work under pressure.

Responsibilities:

Providing support and assistance to customers.
Handling customer inquiries and complaints professionally.
Maintaining positive relationships with customers.

Requirements:

Relevant experience in the same field.
Good communication and organizational skills.
Seriousness and the ability to handle work pressure.

2-5 years

Riyadh

7 days ago

Customer Services Specialist

📣 Job Ad

Extension

Full-time

Introduction to the Job:
Extensia Company announces the availability of a job vacancy for a Customer Service Representative in Riyadh. We are looking for outstanding individuals to join our team and provide an exceptional customer experience.

Responsibilities:

Providing support and assistance to customers in accordance with the company's standards.
The ability to handle customer inquiries and solve problems effectively.
Commitment to the work system that requires adherence and discipline during working hours.

Requirements:

Proficiency in English at an advanced level.
The ability to work 5 days a week on a weekly shift system.

0-1 years

Riyadh

14 days ago

Customer Services Specialist

📣 Job Ad

Ninja 🥷🏽 نينجا

Full-time

Provide fast and accurate customer support through chat channels.
Respond to inquiries and resolve issues promptly.
Ensure a seamless and positive customer experience.

Requirements:

Previous experience in customer service or chat support (preferred).
Strong written communication skills.
Fast and accurate typing skills.
Ability to multitask and manage multiple chats.
English language skills (at least intermediate level).
High school diploma or bachelor's degree (preferred).
Training or certifications in customer service are a plus.

Join us at Ninja where every delivery is an adventure, and help us create memorable customer experiences!

2-5 years

Riyadh

17 days ago

Customer Services Specialist

📣 Job Ad

Po ONE

Full-time

Join Po ONE as a Luxury Customer Experience Specialist!
We are looking for dedicated professionals to provide exceptional service and expertise in niche perfumes. As a part of our team, you will play a vital role in enhancing customer satisfaction and loyalty.

Responsibilities:

Greet customers and provide accurate consultations and information about niche perfumes.
Respond to inquiries promptly.
Professionally manage orders and complaints, ensuring customer satisfaction.
Build long-term relationships with customers.
Stay updated on the latest releases and fragrance components.

Requirements:

Strong communication skills and excellent customer service.
Presented in a polished and professional manner.
A passion for perfumes, especially niche varieties.
Proficient in computer use and CRM systems.

Benefits:

Fixed salary plus incentives.
Professional training on niche perfumes.
Professional work environment.
Opportunities for career development and growth.

0-1 years

Riyadh

17 days ago

Customer Services Specialist

📣 Job Ad

Rozitaa | روزيتا

Full-time

Company Description
Rozitaa | روزيتا is more than just a flower and gift delivery platform. Known for its unwavering commitment to providing unique experiences, Rozitaa understands the importance of timely delivery, especially during special occasions. We ensure gifts are delivered on time, guaranteeing satisfaction and memorable experiences.

Role Description
This is a full-time, on-site role for a Customer Service Representative located in Riyadh. The Customer Service Representative will manage customer interactions with professionalism and empathy, handle inquiries through phone and digital channels, and resolve issues promptly to ensure a delightful customer experience. The role requires working closely with the operations team to monitor order flow, coordinate delivery updates, and ensure that each customer’s needs are properly accommodated. Strong teamwork, adaptability, and exceptional communication skills are essential for success in this position.

Qualifications
- Proven skills in Customer Support and Customer Service
- Ability to enhance Customer Satisfaction and manage overall Customer Experience
- Strong Phone Etiquette and excellent verbal communication skills
- Effective Problem-Solving abilities with a customer-first mindset
- Strong persuasion and negotiation skills to guide customers and provide suitable solutions
- Proficiency in English and French (verbal and written); Arabic is a plus
- Previous experience in a customer-facing role is preferred
- Excellent interpersonal, organizational, and time-management skills

2-5 years

Riyadh

18 days ago

Customer Services Specialist

📣 Job Ad

Motmaen Medical Service Co. شركة مطمئن للخدمات الطبية

4,000 - 5,000 / Month

Full-time

Job Offer - Customer Service Specialist

Mutma'in Company for Home Medical Services is pleased to announce the availability of a job opportunity as a Customer Service Specialist. We are looking for qualified and professional candidates to join our distinguished team.

Tasks and Responsibilities:

Receiving customer calls and responding to inquiries efficiently and politely.
Coordinating home medical service requests and scheduling visits.
Following up on customer cases and ensuring their satisfaction with the quality of service provided.
Recording data and updating customer information in the electronic system.
Dealing with complaints and feedback and resolving them or escalating them to management when necessary.
Continuously communicating with medical teams to ensure requests are executed on time.
Confirming appointments and reminding customers of scheduled services.
Adhering to company policies and maintaining the confidentiality of customer data.

Basic Requirements: