Customer services specialist Jobs in Riyadh

More than 12 Customer services specialist Jobs in Riyadh. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Customer Services Specialist

Customer Services Specialist

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Global Blue

Full-time
Join Global Blue as a Customer Service Representative!
At Global Blue, we believe in enhancing the shopping experience and driving performance. As a Customer Service Representative, you will play a critical role in communicating with our customers and ensuring their queries are handled efficiently and professionally.

Key Responsibilities:
  • Communicate with customers via phone and written correspondence, adhering to defined SLAs and quality standards.
  • Maintain records of customer interactions and conduct research using internal systems.
  • Collaborate with the Customer Service Team, internal departments, and Global Blue offices.
  • Follow up on unresolved customer inquiries and identify issues that need escalation.
  • Recommend process improvements and ensure KPIs and SLAs are met.
  • Utilize contact logging software for reporting and analysis.
  • Adhere to internal rules and responsibilities, which may be subject to change.

Qualifications:
  • Secondary education degree or university degree (Bachelor's/Master's).
  • Fluent in English (intermediate/upper-intermediate level, both written and spoken).
  • Proficient in a second foreign language (upper-intermediate level).
  • PC literate with MS Office experience.
  • Strong communication skills.

Key Competencies:
  • Previous experience in Customer Service (international environment is a plus).
  • Customer-oriented with attention to detail.
  • Ability to thrive in a fast-paced environment.
  • Team player with strong analytical and problem-solving skills.
  • Ability to handle stress and multitask.
  • Experience with Salesforce is advantageous.

breifcase2-5 years

locationRiyadh

4 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Tabby

SR 7,000 / Month dotFull-time
Join us in redefining customer experience at Tabby!

As a Customer Experience Representative, you’ll be at the forefront of delivering seamless, engaging, and solution-driven interactions. This role is an opportunity to shape customer satisfaction, test cutting-edge AI tools, and contribute to the future of fintech services.

Key Responsibilities
  • Engage with customers via chat and phone, providing prompt and effective solutions.
  • Leverage and test AI-driven digital tools, offering valuable feedback to enhance automation and efficiency.
  • Champion customer service excellence, ensuring policies and procedures align with company objectives.
  • Analyze customer queries, identifying patterns and opportunities for service optimization.
  • Collaborate cross-functionally, working with different teams to uphold top-tier customer satisfaction and drive global CSAT leadership.

Skills, Qualifications & Requirements
  • Bilingual fluency in English (B2 level) and Arabic (C1 level) (spoken and written).
  • Postgraduate degree in math, business, marketing, or finance (preferred).
  • Strong analytical and problem-solving skills, with the ability to think critically.
  • Exceptional communication and interpersonal skills, with a high level of self-awareness.
  • Ability to multitask and thrive in fast-paced environments, meeting deadlines efficiently.
  • Team player mindset, with the ability to build and maintain strong relationships across teams.
  • Resilience under pressure, with a proactive approach to challenges.

Why Join Tabby?
  • Be part of an industry-leading fintech company redefining customer experience.
  • Work with AI-powered tools and cutting-edge technologies, helping shape the future of customer support.
  • Grow your career in a dynamic, fast-paced environment, where innovation is at the core of everything we do.
  • Make an impact by ensuring every customer interaction is memorable, efficient, and solution-focused.

breifcase0-1 years

locationRiyadh

19 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

Keeta

Full-time
Join Keeta as a Customer Service Representative!
At Keeta, the international subsidiary of Meituan, we're on a mission to revolutionize food and consumer product delivery worldwide. With our core belief: 'We help people eat better, live better,' we're making a transformative impact in the delivery sector.

Your Role:
- Handle customer inquiries and complaints via phone, chat, email, or any other channel deemed fit for providing support to our customers (customers/riders/merchants).
- Provide detailed information about our products and services.
- Assist customers with order placement, modifications, and cancellations.
- Track and monitor delivery statuses, coordinating with logistics and relevant departments to ensure timely deliveries.
- Resolve issues related to delivery, payment, or service dissatisfaction.
- Maintain professionalism and brand alignment.
- Collect and report customer feedback to management to improve service quality.
- Participate in training sessions to stay updated on product or policy changes.
- Willingness to work in shifts that could be scheduled during a 24-hour window.

What We Need:
- Bachelor's degree required; recent graduates are encouraged to apply.
- 01 years of experience; fresh graduates with no prior experience are welcome.
- Saudi national.
- Fluent in both Arabic and English, with excellent communication skills.
- Preferred typing skills of 40 WPM.
- Ability to multi-task, prioritize, and manage time effectively.
- Strong problem-solving skills and a customer-focused attitude.

Why Join Us:
At Keeta, we offer a unique blend of stability and startup energy, providing boundless opportunities for personal and professional growth. You'll collaborate with a passionate global team across over 30 countries and be part of a company that’s transforming the delivery industry while supporting local communities.

breifcase2-5 years

locationRiyadh

19 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

KILONEWTONS

Full-time
Join Our Team at KILONEWTONS!

KILONEWTONS is seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team in Riyadh, Saudi Arabia. The ideal candidate will be responsible for providing exceptional service to our clients, addressing inquiries, resolving issues, and ensuring a seamless customer experience.

Key Responsibilities:
  • Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
  • Assist customers with product/service information, order processing, and issue resolution.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to escalate and resolve complex customer concerns.
  • Provide feedback on customer needs and trends to improve service quality.
  • Follow company policies and procedures to ensure customer satisfaction and brand reputation.

Requirements:
  • High school diploma or equivalent (Bachelor’s degree preferred).
  • 12 years of experience in customer service or a related field.
  • Fluency in English and Arabic (both written and spoken).
  • Strong communication, problem-solving, and interpersonal skills.
  • Proficiency in Microsoft Office and CRM software (*, Zendesk, HubSpot).
  • Ability to work in a fast-paced environment and handle multiple tasks efficiently.

Preferred Skills:
  • Experience in e-commerce or retail customer service.
  • Knowledge of Saudi market customer service standards.
  • Ability to work flexible hours, including weekends if required.

Why Join KILONEWTONS?
  • Competitive salary and benefits package.
  • Career growth opportunities in a thriving company.
  • Supportive and inclusive work environment.
  • Training and professional development programs.

breifcase2-5 years

locationRiyadh

19 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

DSV

Full-time
Join DSV as a Customer Service Agent!
As a Customer Service Agent, you will play a vital role in delivering outstanding customer service by ensuring operational excellence in freight operations and proper documentation. Your responsibilities will include maintaining efficient handling of all freight activities for our current and potential clients, always aiming to meet their expectations.

Key Responsibilities:
  • Provide best-in-class customer service to all DSV customers.
  • Interact with customers and vendors to establish DSV SOPs and keep customers informed about arrival times, delays, or transit issues.
  • Ensure all communications are professional and timely.
  • Update tracking sheets with freight status and send updates to customers daily.
  • Negotiate rates with carriers and maintain the Export Rate sheet.
  • Create jobs in CW1 for all export shipments.
  • Quote agents and customers for all export inquiries.
  • Monitor and report on customer, carrier, and vendor communications.
  • Provide regular updates to the Line Manager and handle additional duties as assigned.

Qualifications:
  • Bachelor's degree.
  • 5 years of Freight operations experience.

Competencies:
  • Excellent spoken and written communication skills.
  • Ability to prioritize, multitask, and solve problems.
  • Integrity, professionalism, and confidentiality.
  • Proficient with Microsoft Office Suite or related software.

Join a team that values collaboration and accountability while respecting the dignity and rights of every individual. Let's grow together in shaping the future of logistics!

breifcase2-5 years

locationRiyadh

19 days ago
Customer Services Specialist

Customer Services Specialist

📣 Job Ad

SiFi

Full-time
Join SiFi as a Customer Support Specialist!
At SiFi, we empower accounting teams with a cutting-edge corporate expense management platform. We provide seamless control over corporate spending, ensuring that funds are allocated efficiently and transparently.

About The Role
The Customer Support Specialist plays a critical role in assisting our customers with technical and product-related queries, resolving issues efficiently to enhance their experience with our services. This position demands strong technical skills, problem-solving aptitude, and excellent communication abilities.

Key Responsibilities:
  • Respond promptly to customer inquiries through various channels such as phone, email, and chat.
  • Diagnose and resolve technical issues related to SiFi's platform.
  • Guide customers step-by-step in using product features and troubleshooting common problems.
  • Document all customer interactions and solutions in the support knowledge base.
  • Escalate complex issues to the engineering or product teams.
  • Follow up with customers to ensure satisfaction post-resolution.
  • Contribute to documentation and knowledge base maintenance.
  • Report recurring issues and provide feedback for product improvements.
  • Stay informed about SiFi product updates and technical specifications.

Requirements:
  • Bachelor's degree in a technical field (*, Computer Science, IT) or equivalent experience.
  • Minimum of 1 year experience in a technical support role, preferably in software or FinTech.
  • Strong problem-solving skills combined with excellent technical aptitude.
  • Proficiency in English and Arabic (preferred).
  • Experience with troubleshooting software and web applications.
  • Basic knowledge of networking concepts.

Join our team and contribute to making SiFi a leader in corporate expense management!

breifcase2-5 years

locationRiyadh

19 days ago