Customer services specialist Jobs in Riyadh

Role Overview:
The Customer Service Agent at DSV will be integral in providing outstanding customer service by ensuring operational excellence in freight operations. Your main responsibility will be to manage proper documentation and facilitate efficient handling of all freight activities for both current and potential clients.

Key Responsibilities:

• Deliver best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep them informed about arrival times, delays, or transit issues.
• Ensure timely and professional communication through the appropriate channels for both internal and external correspondence.
• Send routing information, follow up with origins, and keep customers updated on status until freight arrives in Saudi Arabia.
• Update tracking sheets daily with freight status and communicate this to customers.
• Negotiate rates with carriers and maintain updated records in the Export Rate sheet.
• Create jobs for all export shipments and provide quotations for inquiries.
• Regularly monitor, report, and communicate with customers, carriers, and vendors.
• Provide updates to the Line Manager and handle any other related duties as assigned by supervisors.

Qualifications:

• Bachelor's degree is required.
• A minimum of 5 years experience in freight operations.

Competencies:

• Exceptional spoken and written communication skills.
• Strong organizational and multitasking abilities.
• Professionalism and integrity in all interactions.
• Proficiency in Microsoft Office Suite or related software.

At DSV, we foster an inclusive environment that values diversity in all forms. Join us in shaping the future of logistics while developing your career.

Join Our Team as a Customer Service Specialist!
At Ninja, we pride ourselves on providing swift and reliable customer support. We are looking for a Customer Service Specialist to join our dynamic team in Riyadh. In this role, you will deliver exceptional support via chat channels, ensuring a smooth and positive customer experience.

Responsibilities:

• Provide fast and accurate customer support through chat channels.
• Respond to inquiries and resolve issues promptly.
• Ensure a seamless and positive customer experience.

Requirements:

• Previous experience in customer service or chat support (preferred).
• Strong written communication skills.
• Fast and accurate typing skills.
• Ability to multitask and manage multiple chats.
• English language skills (at least intermediate level).
• High school diploma or bachelor's degree (preferred).
• Training or certifications in customer service are a plus.

Join us at Ninja where every delivery is an adventure, and help us create memorable customer experiences!

Join Our Team as a Customer Service Specialist!
At Ninja, we pride ourselves on providing swift and reliable customer support. We are looking for a Customer Service Specialist to join our dynamic team in Riyadh. In this role, you will deliver exceptional support via chat channels, ensuring a smooth and positive customer experience.

Responsibilities:

• Provide fast and accurate customer support through chat channels.
• Respond to inquiries and resolve issues promptly.
• Ensure a seamless and positive customer experience.

Requirements:

• Previous experience in customer service or chat support (preferred).
• Strong written communication skills.
• Fast and accurate typing skills.
• Ability to multitask and manage multiple chats.
• English language skills (at least intermediate level).
• High school diploma or bachelor's degree (preferred).
• Training or certifications in customer service are a plus.

Join us at Ninja where every delivery is an adventure, and help us create memorable customer experiences!

Join Our Team as a Customer Service Specialist!
VIP Car Rentals Company is seeking dedicated individuals to fill the role of Customer Service Specialist in Riyadh. We are committed to providing exceptional service and looking for professionals who share our passion for excellence.

Key Responsibilities:

• Receive incoming calls and respond to customer inquiries with professionalism.
• Make outgoing calls as required by the business needs.
• Provide accurate information about the company’s services and products.
• Resolve customer complaints and follow up until closure.
• Record and update customer information in the company systems.
• Adhere to work policies and procedures as well as quality standards.
• Generate periodic reports for the direct supervisor.
• Achieve performance indicators as required.

Qualifications and Experience:

• 1 to 3 years of experience in a call center or customer service role.
• Experience with CRM systems and communication systems is preferred.
• Previous experience in the same sector is an advantage.

Required Skills:

• Excellent verbal and written communication skills.
• Ability to persuade and handle different types of customers.
• Good listening skills and quick responsiveness.
• Ability to work under pressure and be a team player.
• Time management and prioritization skills.
• Proficient in computer use and Microsoft Office programs.

Work Benefits:

• Competitive salary based on experience.
• Commission/Performance incentives.
• Professional and motivating work environment.
• Opportunities for career development and promotion.

Join CleanLife as a Customer Service Representative!
As a leading company in facilities services, specializing in deep cleaning and rehabilitative cleaning across the Kingdom, we are seeking a dedicated Customer Service Representative to enhance our team.

Job Objective:
To deliver professional customer support and service across all approved and available communication channels. You will respond to customer inquiries and resolve issues in a timely and effective manner, ensuring customer satisfaction and enhancing the overall service experience. This role operates within a shift system to ensure full coverage of working hours.

Key Responsibilities:

• Respond to customer inquiries via phone calls, email, and live chat.
• Handle customer complaints and ensure proper escalation to the appropriate level when required.
• Follow up on service requests and coordinate with relevant departments until completion.
• Adhere to company policies and procedures while interacting with customers.
• Work in shifts to ensure full coverage of office working hours.
• Collaborate effectively with other teams to achieve department objectives.

Qualifications & Requirements:

• Diploma or Bachelor’s degree in Business Administration, Marketing, or a related field.
• 1–3 years of experience in customer service or administrative support roles.
• Excellent verbal and written communication skills with a professional customer-focused attitude.
• Strong ability to work within a team, manage time effectively, and handle work pressure.

Join Our Team as a Customer Service Representative!
We are excited to announce that Namaya Investment is looking for passionate Customer Service Representatives to join our expanding team!

About Us:
Namaya Investment is a fully Saudi platform providing access to global markets including currencies, commodities, indices, gold, and oil. We pride ourselves on offering a transparent, secure, and commission-free trading environment that is fully compliant with Islamic Shariah principles.

The Role:
As the voice of Namaya, you will be the bridge between our company and our valued clients. Your responsibilities will include:

• Providing top-tier first-level support via live chat, email, and phone.
• Balancing customer needs with company guidelines professionally.
• Communicating clearly in both Arabic and English.
• Ensuring compliance with Cyprus and global regulations.
• Delivering a “WOW” service experience that exceeds expectations.

Requirements:
📍 Location: Based in Dammam or Riyadh.
Excellent command of Arabic and English.
Flexibility to work shifts and weekends (5 working days per week).
A basic understanding of financial markets.
Previous experience in customer service.
Highly motivated with a service-oriented mindset.

Ready to start your journey with us? Apply now!

Join BFL Group as a Customer Service Associate!
At BFL Group, we are committed to providing exceptional customer service that brings our customers back time and time again. As a Customer Service Associate (CSA), you'll play a critical role in our mission by delivering timely and professional support to our customers.

Role Responsibilities:

• Assist customers with order inquiries, expediting orders, and resolving post-sales issues.
• Communicate primarily through mail, chat, WhatsApp, phone, and social media.
• Utilize various software tools to navigate customer accounts and research policies to provide effective solutions.

Requirements:

• Excellent communication skills (both written and verbal).
• Ability to work independently and as part of a team.
• Strong customer service orientation and problem-solving abilities.
• Proficiency in computer applications, including Microsoft Office and Internet navigation.
• Willingness to work flexible hours, including weekends and holidays.

If you are passionate about delivering outstanding customer experience and ready for a challenging role, we encourage you to apply today!

Receptionist required for a car rental company in Riyadh
Are you looking for a job opportunity in the car rental field? Apply now for the receptionist position at Durat Al-Ghuroob Company!

Requirements:

• Saudi nationality.
• Proficiency in computer skills.
• Preferred candidates with previous experience in car rental or sales.

Location: West Riyadh – Exit 31 (The Suspended Bridge)

Job Responsibilities:

• Professionally welcoming customers and presenting available cars to them.
• Explaining details of the cars, features, and available offers.
• Clarifying additional services such as comprehensive insurance and others.
• Preparing contracts accurately and ensuring the client signs them.
• Preparing the car receipt form, indicating its condition and mileage.
• Handing over the car to the client while ensuring their satisfaction with the service.
• Following up with customers in case of delays in delivery.

Salary and Benefits:

• The salary starts from 4000 riyals for inexperienced candidates and can reach up to 4500 riyals depending on experience.
• Medical insurance.
• One weekly day off.
• Paid annual leave.
• Annual bonuses are available.

Join us as a member of the customer service team at Vaza Food Company, a leader in the food products field.
We are looking for a customer service representative to enhance the customer experience in our city. This role requires strong communication and organizational skills, in addition to the ability to work under pressure.

Responsibilities:

• Providing support and assistance to customers.
• Handling customer inquiries and complaints professionally.
• Maintaining positive relationships with customers.

Requirements:

• Relevant experience in the same field.
• Good communication and organizational skills.
• Seriousness and the ability to handle work pressure.

Introduction to the Job:
Extensia Company announces the availability of a job vacancy for a Customer Service Representative in Riyadh. We are looking for outstanding individuals to join our team and provide an exceptional customer experience.

Responsibilities:

• Providing support and assistance to customers in accordance with the company's standards.
• The ability to handle customer inquiries and solve problems effectively.
• Commitment to the work system that requires adherence and discipline during working hours.

Requirements:

• Proficiency in English at an advanced level.
• The ability to work 5 days a week on a weekly shift system.

Join Po ONE as a Luxury Customer Experience Specialist!
We are looking for dedicated professionals to provide exceptional service and expertise in niche perfumes. As a part of our team, you will play a vital role in enhancing customer satisfaction and loyalty.

Responsibilities:

• Greet customers and provide accurate consultations and information about niche perfumes.
• Respond to inquiries promptly.
• Professionally manage orders and complaints, ensuring customer satisfaction.
• Build long-term relationships with customers.
• Stay updated on the latest releases and fragrance components.

Requirements:

• Strong communication skills and excellent customer service.
• Presented in a polished and professional manner.
• A passion for perfumes, especially niche varieties.
• Proficient in computer use and CRM systems.

Benefits:

• Fixed salary plus incentives.
• Professional training on niche perfumes.
• Professional work environment.
• Opportunities for career development and growth.