Customer services specialist Jobs in Riyadh

Join Our Team as a Customer Service Representative!
CsMena is a prominent provider of communication management services based in Riyadh, Saudi Arabia. We pride ourselves on delivering high-quality outsourcing services, particularly in call center operations. Join our dedicated team that is committed to ensuring exceptional service for clients across various sectors such as e-commerce, healthcare, telecommunications, and hospitality.

Role Overview:
This full-time, on-site position involves managing both incoming and outgoing calls, promptly resolving customer queries, and ensuring overall customer satisfaction through excellent service.

Key Responsibilities:

• Handle customer inquiries via phone.
• Manage complaints effectively and provide resolutions.
• Perform administrative tasks as required.
• Ensure customer satisfaction and loyalty.

Qualifications:

• Proficiency in English (B1 - C1).
• Strong customer service and customer support skills.
• Effective communication and interpersonal abilities.
• Capability to multitask and work under pressure.
• A minimum of 1 year of experience in customer service.
• Willingness to work shifts (24/7).

Join CsMena and help us continue to provide top-tier customer service in a dynamic work environment!

About the Role:
As a Customer Service Specialist at Dawaak Medical Clinic, you will play a pivotal role in ensuring customer satisfaction. You will be responsible for direct support and assistance to customers interacting with the clinic. This position involves addressing inquiries, resolving issues, providing advice on products and services, and ensuring complete customer satisfaction.

Key Responsibilities:

• Respond to customer inquiries and provide support.
• Resolve customer issues promptly and effectively.
• Advising customers on products and services.
• Act as a bridge between the company and customers, reflecting a positive image of the clinic.

Job Summary:
The Customer Service Specialist is responsible for delivering exceptional customer support by responding to inquiries, resolving issues efficiently, and ensuring a high level of customer satisfaction. This role requires strong communication skills, attention to detail, and the ability to collaborate with other departments to enhance the overall customer experience.

Key Responsibilities:

• Handle customer inquiries and requests through phone, email, or digital platforms in a professional and timely manner.
• Provide accurate information regarding company products, services, and policies.
• Resolve customer complaints and problems effectively while maintaining a positive attitude.
• Document and update all customer interactions in the CRM system.
• Coordinate with internal departments to ensure prompt and accurate service delivery.
• Follow up with customers to confirm satisfaction and close service requests.
• Prepare periodic reports on customer feedback and recurring issues.
• Support continuous improvement initiatives aimed at enhancing customer service quality.
• Ensure compliance with company standards and service protocols.

Qualifications and Requirements:

• Bachelor’s degree or diploma in Business Administration, Marketing, Communication, or a related field.
• Minimum of 1–2 years of experience in customer service or client relations.
• Excellent communication skills in both Arabic and English (verbal and written).
• Proficiency in Microsoft Office and customer relationship management (CRM) systems.
• Strong problem-solving and organizational skills.
• Ability to handle pressure and maintain professionalism at all times.
• Customer-focused mindset with high attention to detail.

About the Role
The Al-Huzama Company announces the availability of a customer service position in Riyadh. We are looking for people who are flexible and able to efficiently handle customers to achieve our goals in improving service quality and increasing sales.

Key Responsibilities

• Calling customers.
• Managing dialogue and directing calls towards completing sales.
• Excellent product knowledge to confidently answer questions.
• Time management and distribution between calls and follow-ups.
• Managing social media accounts and responding to messages.
• Following up with enthusiastic customers and converting them into actual customers.

Skills Required

• Fluency in conversation.
• Ability to persuade and influence.
• Active listening to understand customer needs.
• Self-motivation to maintain positive energy during calls.

Work System
The system operates 6 days a week with full-time hours (8 hours daily), divided into 4 hours of attendance at the workplace and 4 hours of remote work.

Qualifications

• Fluency and good communication.
• Proficiency in using social media.
• Skills in marketing and sales.

Introduction: Fayez Car Rental Company is pleased to announce its need for employees in the Customer Service Department. We are looking for outstanding individuals to work full-time in a dynamic and friendly environment.

Responsibilities:

• Providing support and assistance to customers.
• Responding to customer inquiries efficiently.
• Organizing the receipt and delivery of cars.
• Working on improving customer experience.

Requirements:

• Saudi nationality.
• Experience in the same field is preferred.
• Excellent communication skills.
• The ability to work as part of a team.

Location: Jubail - Khobar - Riyadh
Salary: Starts from 4500 Riyals + commissions.