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SalarySalarySR 4,000 / Month
Contract TypeContract TypeFull-time
Workplace typeWorkplace typeRemote
LocationLocationRiyadh
  • Customer service via WhatsApp from the company application.
  • Responding to emails and inquiries.
  • Experience in the Salla store.
  • Tracking orders and shipments and communicating with shipping companies.
  • Coordination with the internal factory team and customer service.
  • Supervising other customer service employees and following up on conversations.
  • Caring for important customers.
  • Assisting them in completing orders, payment, and follow-up.
  • Communicating with the team to know the status of orders.
  • He has a persuasive and selling style.
  • Dedicated to customers and following up with them.
  • Participating in the development of services and products.
  • Proficient in English.
  • Full-time remote work and must not be registered with social insurance.
  • Registration in social insurance is mandatory.

Requirements

  • For Saudis Only
  • GOSI Registration Required
  • Requires 2-5 Years experience
  • Intermediate in English

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DSV - Global Transport and Logistics

Full-time
Join DSV as a Customer Service Agent!
As a Customer Service Agent at DSV, you will be instrumental in maintaining exceptional customer service standards through operational excellence in freight operations. Your primary responsibilities will include managing documentation and ensuring the smooth handling of all freight activities for both current and potential clients.

Key Responsibilities:
  • Deliver best-in-class customer service to all DSV customers.
  • Interact with customers and vendors to establish DSV SOPs and keep customers informed regarding arrival times, delays, or transit issues.
  • Ensure all communications are professional, timely, and correctly handled using the best medium for correspondence.
  • Send routing, follow up with origin, and update customers on the status of freight until arrival in Saudi Arabia.
  • Update tracking sheets daily and negotiate rates with carriers.
  • Create jobs in CW1 for all export shipments.
  • Quote agents and customers for all export inquiries and monitor communications with customers, carriers, and vendors.
  • Provide regular updates to the Line Manager and perform other duties as assigned.

Qualifications:
A Bachelor's degree and a minimum of 5 years of experience in freight operations are required.

Competencies:
  • Excellent spoken and written communication skills.
  • Strong multitasking and problem-solving abilities.
  • Professionalism and integrity in actions.
  • Proficient in Microsoft Office Suite or related software.

At DSV, you will work as part of a dynamic team that values collaboration, accountability, and innovation. Join us to shape the future of logistics!

breifcase2-5 years

locationRiyadh

13 days ago