Customer Services Specialist

Join DSV as a Customer Service Agent!
As a Customer Service Agent at DSV, you will be instrumental in maintaining exceptional customer service standards through operational excellence in freight operations. Your primary responsibilities will include managing documentation and ensuring the smooth handling of all freight activities for both current and potential clients.

Key Responsibilities:

• Deliver best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed regarding arrival times, delays, or transit issues.
• Ensure all communications are professional, timely, and correctly handled using the best medium for correspondence.
• Send routing, follow up with origin, and update customers on the status of freight until arrival in Saudi Arabia.
• Update tracking sheets daily and negotiate rates with carriers.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for all export inquiries and monitor communications with customers, carriers, and vendors.
• Provide regular updates to the Line Manager and perform other duties as assigned.

Qualifications:
A Bachelor's degree and a minimum of 5 years of experience in freight operations are required.

Competencies:

• Excellent spoken and written communication skills.
• Strong multitasking and problem-solving abilities.
• Professionalism and integrity in actions.
• Proficient in Microsoft Office Suite or related software.

At DSV, you will work as part of a dynamic team that values collaboration, accountability, and innovation. Join us to shape the future of logistics!

Join Yammak as a Customer Service Specialist!

Yammak is excited to announce an opening for a Customer Service Specialist in a hybrid work environment. We are seeking candidates with strong communication skills and previous experience in customer service, along with an intermediate level of English proficiency.

Responsibilities:

• Engage with customers and address their inquiries effectively.
• Provide high-quality customer service in a timely manner.
• Collaborate with team members to enhance service delivery.

Why Join Us?
If you are looking for a dynamic work environment and an opportunity for growth, we are thrilled to welcome you to our team. Apply now and be part of a pioneering platform that is redefining home services in Saudi Arabia.