Customer Services Specialist📣 Job Ad

Join DSV as a Customer Service Agent!
As a Customer Service Agent at DSV, you will be instrumental in maintaining exceptional customer service standards through operational excellence in freight operations. Your primary responsibilities will include managing documentation and ensuring the smooth handling of all freight activities for both current and potential clients.

Key Responsibilities:

• Deliver best-in-class customer service to all DSV customers.
• Interact with customers and vendors to establish DSV SOPs and keep customers informed regarding arrival times, delays, or transit issues.
• Ensure all communications are professional, timely, and correctly handled using the best medium for correspondence.
• Send routing, follow up with origin, and update customers on the status of freight until arrival in Saudi Arabia.
• Update tracking sheets daily and negotiate rates with carriers.
• Create jobs in CW1 for all export shipments.
• Quote agents and customers for all export inquiries and monitor communications with customers, carriers, and vendors.
• Provide regular updates to the Line Manager and perform other duties as assigned.

Qualifications:
A Bachelor's degree and a minimum of 5 years of experience in freight operations are required.

Competencies:

• Excellent spoken and written communication skills.
• Strong multitasking and problem-solving abilities.
• Professionalism and integrity in actions.
• Proficient in Microsoft Office Suite or related software.

At DSV, you will work as part of a dynamic team that values collaboration, accountability, and innovation. Join us to shape the future of logistics!