Hotel receptionist Jobs in Riyadh

Job Description

Job Title: Hotel Receptionist

Responsibilities:

1. Welcoming Guests: Greeting guests upon their arrival and providing necessary assistance.

2. Check-in and Check-out Procedures: Managing check-in and check-out processes accurately and quickly.

3. Responding to Inquiries: Providing information about the hotel, its services, and the surrounding areas.

4. Managing Reservations: Handling the reservation system, confirming bookings, and modifying them when necessary.

5. Problem Solving: Addressing complaints and issues professionally to ensure guest satisfaction.

6. Teamwork: Collaborating with other departments such as housekeeping and maintenance to ensure a comfortable experience for guests.

7. Keeping Records: Accurately recording necessary information such as guest data and payments.

Qualifications:

- Good communication skills.

- Ability to handle pressure.

- Knowledge of computer basics.

- Previous experience in the hospitality field is preferable.

- Excellent English language skills.

• Attend the hotel morning meeting, highlighting VIP guest arrivals and contacting key guests to promote the spa services and facilities.
• Organize and relay all duties relating to guest arrivals, with a focus on frequent day and hotel guests, VIPs, and journalists in the spa morning and afternoon line-up meetings.
• Liaise with reservations on future hotel bookings and contact key guests to promote spa services and facilities.
• Organize and provide housekeeping with spa welcome appointment letters for guest arrivals the following day.
• Implement and monitor a data collection system in spa operations for birthdays, anniversaries, and special occasions.
• Implement and monitor a guest feedback system for spa guest departures.
• Organize and carry out all duties relating to any special arrangements for spa guests.
• Monitor and follow up on guest complaint return visits to achieve maximum guest satisfaction and provide feedback to the Spa Manager.
• Work closely with the spa manager on monthly GSS results.
• Entertain guests and VIPs, building relationships and encouraging repeat custom.
• Assist the spa reception with check-ins and check-outs, aiding in efficient service flow.
• Update the spa database on guests’ history profiles and preferences, providing accurate information at all times.
• Promote spa and hotel facilities to all guests and visitors.
• Ensure uniform is clean, presentable, and in good condition, showcasing professional appearance and hygiene standards.

• 02 years of experience.
• Proficient in English (writing and speaking).
• Female candidates only for the female spa.

Receptionist employee

Saudi nationality

Work 8 hours

Work 6 workdays

Salary 4000 riyals to 4500 riyals

Annual leave 21 days with pay

Annual promotion benefits