Customer services specialist Jobs in Dammam

Join Our Team as a Reservations Agent!
At Dana Rayhaan by Rotana, we are seeking passionate and dynamic guest-focused professionals. As a Reservations Agent, your main responsibility is to deliver extraordinary levels of customer service and provide creative solutions to our guests.

Key Responsibilities:

• Process and confirm guest room reservations made by clients via phone, letter, or fax.
• Input all reservations into the computer, recording all pertinent information while addressing inquiries, complaints, and requests.
• Maintain up-to-date knowledge of all promotions and follow established procedures for processing reservations, rates, confirmations, and hotel facilities.
• Maintain an accurate room status and respond to incoming calls per Rotana standards.
• Organize visa requests for hotel guests as per hotel policy and identify opportunities for up-selling.

Qualifications:
You should possess a diploma or degree in the hospitality field and have previous experience in hotel reservations. Excellent communication skills in English (both written and oral) are essential; proficiency in additional languages is a plus.

Desired Skills:
The ideal candidate will be:

• Customer-focused with a proactive personality.
• Courteous, dynamic, and approachable.
• Professional and capable of establishing effective relationships with internal and external customers.
• Able to work independently within a structured environment.

Join our team as a Customer Service Representative!
We are looking for a professional and qualified person to provide the best customer services where the main responsibility will be:

• Receiving customer inquiries and responding to them professionally and quickly.
• Handling customer complaints and providing appropriate solutions to ensure their satisfaction.
• Documenting customer data and updating communication records periodically.
• Cooperating with other departments to ensure an exceptional customer experience.

Requirements:
The applicant must possess exceptional communication skills (eloquence in speaking and professional writing) and the ability to deal calmly and intelligently with different customer types. Proficiency in using computer applications and office programs is required, in addition to a proactive spirit and the ability to work under pressure.

About the Job:
We are looking for a Customer Service Representative with direct experience in the pipes industry to support our sales and operations teams in managing customer orders, coordinating deliveries, and providing professional service to contractors and project clients.

Key Responsibilities:

• Handle customer inquiries related specifically to pipes and piping systems products.
• Process and manage sales orders, quotations, and order confirmations for pipe products.
• Coordinate with sales, warehouse, and logistics teams to ensure accurate and timely deliveries.
• Follow up on order status, deliveries, and customer requirements.
• Maintain accurate order records and customer information in the system.
• Support the sales team in managing project orders and contractor requirements.
• Follow up on collections and outstanding invoices with customers when required.
• Assist customers with technical or product-related inquiries related to piping systems.
• Ensure high customer satisfaction through professional communication and timely follow-up.

Job Requirements:

• Suitable educational qualification.
• 2–3 years of experience in customer service within the pipes or piping systems industry in Saudi Arabia.
• Experience working with pipes manufacturers, distributors, or piping system suppliers is a must.
• Experience in receiving, inspecting, and pressure testing thermal pipe networks.
• Good communication and customer handling skills.
• Ability to manage sales orders, delivery coordination, and collections follow-up.
• Strong attention to detail and customer service orientation.