Remote Jobs in Dammam

Join The Cigna Group as a Customer Service Manager & Hospital Delegate!

We are seeking an experienced and dedicated individual to lead our customer service team and enhance the patient journey at Cigna Saudi Arabia. You will play a crucial role in overseeing customer service operations and managing relationships with healthcare providers.

Key Responsibilities:

• Team Leadership: Lead and mentor the customer service team, fostering a culture of excellence and continuous improvement.
• Customer Experience Management: Design and implement strategies to improve overall patient experience, ensuring timely resolution of inquiries.
• Hospital Delegation: Build strong relationships with hospitals to facilitate effective communication and collaboration.
• Patient Journey Optimization: Map and analyze the patient journey to enhance satisfaction.
• Reporting and Analysis: Prepare reports on customer service performance for senior management.
• Compliance and Quality Assurance: Ensure compliance with regulatory requirements and implement quality assurance measures.

Qualifications:

• Bachelor's degree in Business Administration, Healthcare Management, or related field; Master's is a plus.
• Minimum of 8 years in customer service management, preferably in healthcare.
• Strong understanding of healthcare operations and patient experience.
• Excellent leadership and communication skills.
• Proficiency in data analysis and reporting tools.

What We Offer:

• Flexible working mode
• International exposure
• Certifications like “Great Place to Work”
• Working hours as per KSA Labor Law

I have an app idea that is currently in development and I need an expert in the field to be part of the team.

Customer Service Job at a Telecom Company
We at Telecom Company are looking for Customer Service employees (men and women) to work in the Eastern Region. This is a great opportunity to join a distinguished team in providing the best services to customers.

Responsibilities:

• Interact with customers and provide support to them.
• Respond to customer inquiries and resolve issues.
• Record customer notes and their procedures in the system.

Requirements:

• Applications are available for Saudis only.
• Strong communication skills and ability to work within a team.
• Ability to work effectively under pressure.

The salary is set at 4500 Saudi Riyals plus monthly commissions. There will be 6 working days a week and one day off. To apply, please send your CV to the mentioned email with the city and job title.

A bachelor's degree in Mathematics is required, and the job is remote with no need to attend.