Jobs in Dammam

More than 409 Jobs in Dammam. Explore detailed job descriptions, salaries, and locations. Apply and get hired today!


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Customer Complaints Clerk

Customer Complaints Clerk

📣 Job AdNew

ALJABR FINANCE

Full-time
Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:
  • Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
  • Ensure all services are provided completely and in full compliance with applicable rules and regulations.
  • Respond accurately and thoroughly to customer inquiries and requests.
  • Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
  • Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
  • Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
  • Implement customer care department policies and procedures in daily operations.
  • Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
  • Participate in initiatives to improve the customer experience and contribute to service development campaigns.
  • Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
  • Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:
  • Excellent Communication Skills – Clear, professional verbal and written communication.
  • Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
  • Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
  • Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
  • Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
  • Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
  • Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
  • Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
  • Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
  • Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
  • Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
  • Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

breifcase0-1 years

locationDammam

5 days ago
Customer Complaints Clerk

Customer Complaints Clerk

📣 Job AdNew

ALJABR FINANCE

Full-time
Job Purpose:
Handling customer inquiries, resolving complaints, and ensuring a high level of satisfaction through professional service delivery. You will collaborate with various departments, maintain accurate records, and support service improvement initiatives. The ideal candidate is detail-oriented, knowledgeable in regulatory requirements, and passionate about delivering an exceptional customer experience.

Job Tasks and Responsibilities:
  • Handle all incoming customer calls professionally and ensure prompt, appropriate service delivery.
  • Ensure all services are provided completely and in full compliance with applicable rules and regulations.
  • Respond accurately and thoroughly to customer inquiries and requests.
  • Maintain up-to-date knowledge of regulatory policies and follow any updates or changes.
  • Apply customer service best practices to handle clients effectively and guide team members toward excellent service standards.
  • Ensure all customer complaints received through phone calls, regulatory bodies, or any official channel are logged and resolved through the appropriate complaint system.
  • Implement customer care department policies and procedures in daily operations.
  • Use all company systems and platforms related to customer care tasks and responsibilities efficiently.
  • Participate in initiatives to improve the customer experience and contribute to service development campaigns.
  • Collaborate with other departments (*, IT, Finance, Marketing) to resolve complex customer issues requiring cross-functional coordination.
  • Follow up on high-priority customers and recurring complaints to provide long-term, satisfactory solutions.

Educational Qualifications:
Diploma or higher

Key Skills:
  • Excellent Communication Skills – Clear, professional verbal and written communication.
  • Active Listening – Ability to understand customer needs and respond with empathy and accuracy.
  • Problem-Solving – Quick thinking and creativity in resolving customer issues effectively.
  • Conflict Resolution – Skilled at handling complaints and difficult situations calmly and constructively.
  • Technical Proficiency – Familiarity with customer service software (*, CRM systems) and company-specific platforms.
  • Multitasking – Capable of managing multiple tasks or requests simultaneously without losing accuracy.
  • Attention to Detail – Ensures accurate data entry, record keeping, and policy compliance.
  • Team Collaboration – Works well with cross-functional teams (*, sales, IT, finance) to resolve issues and improve service.
  • Time Management – Prioritizes tasks efficiently to meet deadlines and service level agreements (SLAs).
  • Emotional Intelligence – Demonstrates patience, empathy, and professionalism under pressure.
  • Customer-Centric Mindset – Passionate about delivering value and building strong client relationships.
  • Adaptability – Comfortable adjusting to new technologies, policies, or procedures.

breifcase0-1 years

locationDammam

5 days ago
Retail Sales Manager

Retail Sales Manager

📣 Job AdNew

ELCO GmbH

SR 3,000 / Month dotFull-time
Join ELCO GmbH as a Retail and Wholesale Manager
We are seeking a dynamic and results-driven Retail and Wholesale Manager to lead and develop our distribution strategy. The candidate will be responsible for managing relationships with key accounts, driving sales growth, optimizing product availability, and ensuring smooth operations across all customer segments.
Key Responsibilities:
  • Develop and implement retail and wholesale strategies to achieve sales targets and market share growth.
  • Build and maintain strong relationships with key retail chains, wholesale distributors, and trade partners.
  • Manage pricing, promotions, and in-store execution in collaboration with marketing teams.
  • Oversee order management, stock levels, and demand planning with internal supply chain teams.
  • Conduct regular market visits to assess product performance, competitor activity, and customer satisfaction.
  • Analyze sales data and provide regular reports on performance, risks, and opportunities.
  • Ensure compliance with internal policies and local regulations in all commercial activities.
Requirements:
  • Bachelor’s degree in business administration, Sales, Marketing, or related field.
  • Minimum of 2 years’ experience in retail and wholesale channel management.
  • Strong analytical skills.
  • Excellent communication and negotiation abilities.
  • Fluent in English and Arabic.
We are committed to equal employment opportunities and providing an accessible, welcoming, and inclusive work environment.

breifcase0-1 years

locationDammam

5 days ago
IT Support Technician

IT Support Technician

📣 Job AdNew

Saudi Technical Institute for Petroleum Services

Full-time
Join the Saudi Technical Institute for Petroleum Services as an IT Technician!

We are looking for a motivated IT Technician to provide technical support and assistance in a fast-paced environment. Your contributions will be crucial in maintaining our IT systems and ensuring seamless technology operations across our organization.

Key Responsibilities:
  • Technical Support: Provide first-line support for hardware, software, and network-related issues. Respond to service desk tickets, troubleshoot problems, and ensure timely resolution. Assist end-users with IT-related issues.
  • Hardware & Software Maintenance: Install, configure, and maintain computers, printers, and other IT equipment. Perform regular updates and patches for software applications.
  • Network Support: Assist in maintaining local area networks (LAN), wireless networks, and internet connectivity. Monitor network performance.
  • System Administration Support: Help create and manage user accounts and access controls, ensuring compliance with IT policies.
  • IT Projects Support: Assist in deploying new IT systems or upgrades and support IT-related training sessions.

Skills Required:
  • Basic knowledge of hardware, software, and network systems.
  • Strong problem-solving abilities.
  • Excellent customer service and interpersonal skills.
  • Effective time management to juggle multiple tasks.
  • Adaptability to learn and implement new technologies.

Preferred Candidate Qualifications:
  • Experience: 13 years in a related role.
  • Education: Diploma in Information Technology, Computer Science, or a related field.
  • Professional Level: Entry-level.

breifcase0-1 years

locationDammam

6 days ago
Executive Secretary

Executive Secretary

📣 Job AdNew

International Schools Group (ISG)

Full-time
Join the International Schools Group (ISG) as an Executive Secretary!
We are seeking an energetic Executive Secretary to provide efficient, organized support to the Assistant Principal in our school. This role is pivotal in maintaining an orderly workplace, contributing directly to the efficiency of our educational environment.

Key Responsibilities:
  • Demonstrate a commitment to child protection and safety.
  • Manage the executive’s calendar, including scheduling appointments.
  • Prepare documents, reports, and meeting notes as required.
  • Organize travel arrangements for the Assistant Principal.
  • Handle confidential documents securely and prioritize tasks effectively.
  • Maintain student records and communication regarding their needs.
  • Provide customer service and handle correspondence efficiently.

Qualifications:
  • Bachelor’s degree in a related field.
  • Proven experience as an Executive Secretary or in a similar role.
  • Proficient in MS Office and Google Suite.
  • Excellent English communication skills, both written and verbal.

ISG Overview:
The International Schools Group was founded in 1962 to cater to the needs of expatriate families in Saudi Arabia. We have over 3200 students and offer various curricula, including British, American, and International programs. Our core values include Respect, Responsibility, Integrity, and Acceptance, and we are committed to providing a safe and engaging learning environment.

breifcase0-1 years

locationDammam

6 days ago
Cleaning and Housekeeping Supervisor

Cleaning and Housekeeping Supervisor

📣 Job AdNew

Dana Rayhaan by Rotana

Full-time
Join Our Team as a Housekeeping Supervisor!
At Dana Rayhaan by Rotana, we are currently seeking passionate and dynamic guest-focused Housekeeping professionals who take pride in delivering extraordinary levels of customer service and providing creative solutions to our guests.

As a Housekeeping Supervisor, you will be responsible for supervising a team of Housekeeping Attendants to achieve operational objectives while ensuring standards of cleanliness and maintenance in the hotel meet specified requirements. Your key responsibilities will include:
  • Preparing job assignments for Housekeeping Attendants.
  • Issuing keys and supplies to Housekeeping Attendants.
  • Taking note of VIPs, Do Not Disturb, Sleep Out, and Double-Lock Rooms, taking appropriate actions.
  • Attending daily meetings and receiving special instructions.
  • Receiving check-outs before reporting them as vacant.
  • Handling special requests from guests and ensuring they are carried out.
  • Inspecting areas cleaned to ensure cleanliness, adequate supplies, and reporting immediate repairs.
  • Filling out reports and handing over found articles to the lost and found department.
  • Supervising the cleaning of guest rooms, corridors, and stairwells.
  • Training and assisting Housekeeping Attendants, advising superiors about performance.
  • Assisting with inventory and ensuring all housekeeping machines and equipment are properly handled and maintained.

Education, Qualifications & Experiences:
You should ideally have a diploma or vocational training in hospitality, with prior minor supervisory experience in the Housekeeping Department of a hotel. Good command of written and spoken English, strong interpersonal skills, and problem-solving abilities are essential. Computer literacy and previous experience with Opera are advantages.

Knowledge & Competencies:
The ideal candidate will be friendly, caring, and possess a good understanding of cultural sensitivities with a concern for quality and an eye for details. You will thrive in a fast-paced environment and enjoy working with a multicultural team and guests. Additional competencies include:
  • Understanding Hotel Operations
  • Effective Communication
  • Planning for Business
  • Supervising People
  • Understanding Differences
  • Supervising Operations
  • Teamwork
  • Adaptability
  • Customer Focus
  • Drive for Results

breifcase0-1 years

locationDammam

6 days ago
Project Management Specialist

Project Management Specialist

📣 Job AdNew

ICM Group

Full-time
Join ICM Group as a Project Management Specialist!
We are seeking a dedicated professional to lead and conduct project execution capability assessments and provide consultations to project teams. This role presents an exciting opportunity to enhance project management processes in a dynamic environment.

Key Responsibilities:
  • Conduct assessments for project execution capability and project health checks for joint venture projects.
  • Analyze project performance and report findings to project teams and sponsors.
  • Prepare progress reports during development or execution stages.
  • Facilitate risk analysis for various projects.
  • Collect and evaluate lessons learned from previous projects.
  • Provide consultation on project management best practices and procedures.
  • Review project economics, governance, organization setup, and execution strategies.
  • Support the development of business plans and feasibility studies.
  • Analyze claims and advise on negotiation strategies.
  • Conduct benchmarking studies.

Minimum Requirements:
  • Bachelor's degree in engineering from a recognized program (Master’s preferred).
  • 15 years of experience in project management, with at least 10 years as project or construction engineer.
  • PMP certification from Project Management Institute (or equivalent).
  • Experience in mega projects related to refineries, petrochemicals, or infrastructure.
  • Proficiency in developing project scope, schedules, and cost estimates.
  • Familiarity with modularization and stick-built construction processes.
  • Knowledge of project engineering practices, governance, and risk management.
  • Ability to communicate effectively in an international business environment.
  • Professional skills in MS Office (Excel, Word, PowerPoint) and Power BI.
  • Strong presentation and communication skills.

This is a direct hire, long-term opportunity requiring relocation to Saudi Arabia, and is open to candidates from The America’s.

breifcase0-1 years

locationDammam

6 days ago