Technical Support Specialist📣 Job Ad

Join Our Team as a Technical Support Specialist
Fikrah Ventures is seeking a dedicated and tech-savvy Technical Support Specialist to join our growing IT team in Dammam. This is an on-site role offering the opportunity to work at the intersection of IT service delivery and user experience.

About the Role:
The ideal candidate will possess strong troubleshooting skills, customer-centric support experience, and a hands-on approach to maintaining IT infrastructure, systems, and tools. You will play a vital role in ensuring business continuity by resolving incidents and proactively supporting end-users and systems.

Key Responsibilities:

• Provide first-line support across hardware, software, and networking issues via service desk tickets, calls, and emails.
• Troubleshoot and resolve technical incidents both remotely and on-site.
• Support IT infrastructure setup, upgrades, system deployments, and patch management.
• Monitor and maintain servers, workstations, and network devices, ensuring uptime and performance.
• Assist with system integrations, access control, and Active Directory management.
• Administer Office 365, VPNs, file servers, and cloud infrastructure environments.
• Maintain accurate documentation, update ticket logs, and contribute to internal knowledge base content.
• Collaborate with other IT teams to resolve complex technical issues.
• Support cybersecurity, data protection, and backup procedures.
• Deliver user training on systems, tools, and security best practices.

Qualifications:

• Minimum 2 years of experience in IT support or help desk/service desk roles.
• Diploma in Information Technology (minimum 2 years).
• Certifications required: ITIL Foundations, CompTIA A+ (or equivalent).
• Experience with Windows OS, Office 365, remote desktop tools, networking protocols (DNS, DHCP, VPN), and service ticketing systems.
• Strong written and verbal communication skills in English (Arabic is a plus).
• Solid organizational, problem-solving, and time management skills.

What We’re Looking For:

• A motivated team player who thrives in fast-paced environments.
• Detail-oriented, customer-focused, and driven to continuously improve.
• Able to work across teams, adapt to new tools, and support business-critical operations.

Why Join Fikrah Ventures?
At Fikrah Ventures, you’ll work with a passionate and collaborative team focused on solving real business problems with technology. We offer a professional environment that values growth, innovation, and practical problem-solving.