Join Pacific International Lines (PIL) as a Customer Service Manager in Dammam, Saudi Arabia! As a pivotal part of our team, you will manage customer inquiries and ensure exceptional service while supporting shipping operations. With over 55 years of leadership in the shipping industry, we emphasize innovation and sustainability.
Key Responsibilities:- Lead the customer service team ensuring timely responses.
- Develop strategies to enhance customer satisfaction.
- Coordinate with stakeholders for smooth cargo movement.
- Resolve escalated customer issues effectively.
- Collaborate with various teams to align customer service efforts with business goals.
- Monitor service performance metrics.
- Provide proactive shipment updates to customers.
- Build and maintain strong customer relationships.
- Ensure compliance with policies and regulations.
- Drive continuous improvement initiatives.
Must Have:- Bachelor’s degree in Logistics or related field.
- 5+ years in customer service in shipping/logistics.
- Proven leadership and team management skills.
- Strong organizational and problem-solving abilities.
Why Join Us:- Be part of a leading global carrier.
- Work in a dynamic environment focused on sustainability.
- Enjoy opportunities for growth and development.
