Join Our Team as a Technical Support Specialist!AL-KHALEEJ COMPUTERS & ELECTRONIC SYSTEMS, a pioneer in IT services in Saudi Arabia since 1979, is seeking a motivated and skilled
Technical Support Specialist to join our dynamic team in Makkah.
About the Role:The Technical Support Specialist will provide comprehensive technical assistance to end users, manage incidents and service requests, and ensure the smooth operation of IT systems and support services.
Key Responsibilities:- Provide technical support and troubleshooting for hardware, software, and network issues.
- Manage and resolve incidents and service requests in accordance with ITIL best practices.
- Escalate complex issues to higher support levels when necessary and ensure timely resolution.
- Maintain accurate documentation of issues, actions, and resolutions.
- Collaborate with other IT teams to improve system performance and user satisfaction.
- Assist in monitoring, maintaining, and upgrading IT systems.
- Communicate effectively with users and provide professional customer service.
Qualifications:- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 3–5 years of experience in technical support or IT service management.
- Good understanding of ITIL framework and incident/problem management processes.
- Preferred certifications: ITIL Foundation, MCSA, MTA, or CompTIA+.
- Strong analytical and troubleshooting skills.
- Excellent communication and teamwork abilities.
- Customer-oriented mindset with the ability to handle multiple tasks efficiently.
