Guest Service Agent (Saudi National)

Overview of the Role

IHG Hotels & Resorts is seeking a Guest Service Agent to join the team in Dammam, Eastern, Saudi Arabia. This full-time position is based at the First Vignette Collection in the Kingdom of Saudi Arabia (Carlton Al Moaibed Hotel). The role serves as the initial point of contact for guests, focusing on delivering personalized experiences in luxury hospitality.

Key Responsibilities

• Manage guest check-in and check-out processes efficiently, ensuring accuracy and a smooth experience.
• Welcome guests, anticipate their needs, and respond promptly to inquiries, requests, and concerns, escalating issues as necessary.
• Provide comprehensive information on hotel services, facilities, local attractions, and dining options.
• Process payments, post charges, prepare folios, and handle currency exchange in accordance with hotel financial procedures.
• Maintain clear communication with other departments such as Housekeeping, Food & Beverage, and Maintenance to fulfill guest requests.
• Operate the hotel switchboard, directing calls, taking messages, and managing wake-up call requests professionally.
• Adhere to all safety and security procedures to ensure a safe environment for guests and colleagues.

Candidate Requirements

• This position is open to Saudi Nationals.
• Experience required: 0-1 years in a relevant field.
• Demonstrated passion for customer service and creating positive guest experiences.
• Ability to work in a dynamic team environment.

About IHG Hotels & Resorts

IHG Hotels & Resorts is committed to fostering inclusive teams and welcoming diverse backgrounds, experiences, and perspectives. The company provides equal employment opportunities to all applicants and employees. IHG supports employee wellbeing through its my Wellbeing framework, which focuses on health, lifestyle, and workplace support.