Front Office / Guest Service Agent

About the Role

Hilton is seeking a Front Office / Guest Service Agent to join its team in Saudi Arabia. This full-time role involves being the primary point of contact for guests, ensuring smooth check-ins and check-outs, and addressing inquiries throughout their stay. The agent plays a key role in delivering memorable guest experiences by ensuring needs are met and issues are resolved promptly.

Key Responsibilities

• Greet guests upon arrival and manage the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Process guest departures by verifying charges, handling payments, issuing receipts, and accurately using the point-of-sale system.
• Provide comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Utilize up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Qualifications and Experience

Candidates should possess 0-1 years of experience in a relevant field. The role requires individuals who embody Hilton's core values, which include a passion for hospitality, integrity, leadership, teamwork, ownership, and a focus on delivering timely results.

Company Overview

Hilton is a global leader in hospitality, recognized for its award-winning workplace culture. The company is committed to providing exceptional experiences for both guests and team members, guided by its vision to fill the earth with the light and warmth of hospitality. Hilton has received repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.

Work Environment

This is a full-time position within the Hotels team at Hilton. The company supports career development for its team members, whether they are starting their careers or exploring new opportunities.

Application Process

Interested candidates are encouraged to apply to join Hilton and contribute to delivering exceptional guest experiences.