Customer services specialist Jobs in Jeddah

Join Pacific International Lines (PIL) as a Customer Service Executive!

With over 55 years of leadership in the global shipping industry, Pacific International Lines is seeking proactive individuals to enhance customer satisfaction and handle shipping solutions. As the primary point of contact for our customers based in Jeddah, you will ensure exceptional service by managing bookings, documentation, and resolving issues efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
• Handle escalation inquiries and complaints to ensure effective resolution.
• Manage booking creation and amendments, processing change of destination requests.
• Coordinate with internal departments for issue resolution and service quality improvement.
• Prepare reports related to customer service activities and shipment performance.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• A minimum of 3 years of experience in customer service within shipping or logistics.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us?
Be part of a global carrier that focuses on sustainability and innovation. Enjoy opportunities for professional growth and be involved in a collaborative environment.

Application Process: To apply, submit your resume in English outlining your qualifications and experience.

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are committed to helping people live longer, healthier, and happier lives through innovative healthcare solutions. Since our establishment in 2017, we have focused on collaboration, care, ambition, and responsibility in our approach to healthcare.

About the Tamheer Program:
The Tamheer program is designed to train Saudi graduates at prestigious companies, providing them with the experience and skills necessary to prepare for full-time employment.

Position Requirements:

• Must be a Saudi national
• Hold a Bachelor’s or diploma degree
• Registered on the TAQAT platform
• Unemployed and not registered with GOSI within the past six months
• Must not have previously participated in the Tamheer program
• Fluent in English
• Proficient in Microsoft Office

Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Listen actively to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization’s offerings.
• Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
• Prepare basic reports in Excel tracking inquiries and customer feedback.
• Develop and present visually appealing presentations using PowerPoint.
• Collaborate with team members to enhance customer service practices.
• Utilize CRM tools to log interactions and track customer engagement.
• Participate in training opportunities to enhance service skills.

Requirements:

• 5-7 years of experience in customer service.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
• Strong knowledge of Microsoft PowerPoint.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Cultural sensitivity and adaptability.
• Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

Join Our Team as a Customer Service Representative!
At Shefaa Al Dawaa Company, located in Jeddah, we are dedicated to ensuring our customers receive exceptional care and support. As a Customer Service Representative, you will be central to this mission, engaging with customers across various communication channels.

Responsibilities:

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information about our products and services.
• Handle complaints and resolve issues with professionalism and efficiency.
• Collaborate with internal teams to enhance customer satisfaction.
• Maintain accurate records of customer interactions.

Qualifications:

• Excellent communication and interpersonal skills.
• Fluency in Arabic (English is a plus).
• Previous experience in customer service, retail, or pharmacy is preferred.
• Strong problem-solving skills and attention to detail.
• Positive attitude and a team-oriented mindset.

If you are passionate about customer service and want to be a part of a supportive team, we encourage you to apply!

Join the CMA CGM team as a Customer Services Officer!
At CMA CGM, we are dedicated to providing our customers with top-notch service and high-quality transport of cargo. As we expand our organization, we are looking for a motivated individual to take on the role of Customer Services Officer in Jeddah.

Key Responsibilities:

• Act as a single-entry point for all customer care queries.
• Take full ownership of customer cases from start to finish.
• Respond to customer calls, cases, and chats promptly within SLA timelines.
• Handle complaints and shipment disruptions efficiently and professionally.
• Coordinate with internal teams to ensure timely resolutions.
• Keep customers informed of operational updates regarding their shipments.
• Regularly evaluate customer KPIs such as FCRR, TAT, and NPS.
• Identify opportunities to promote value-added services.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Ability to drive change, and improve processes.
• Excellent communication and decision-making skills.
• Team player with a proactive attitude.
• Proficient in MS Office.

Position Summary
As a Customer Service Agent at Nestlé, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about our products and services. Your role is essential in acting as a liaison between customers and the company, ensuring that we address complaints, orders, errors, account questions, billing, cancellations, and other queries effectively.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role.
• Proficient in using computer systems and software.

Job Title: Customer Service

Company Information: Job vacancy at Etisal Company in Jeddah.

Salary: 7000 Saudi Riyals
Nature of Work: The job involves two shifts, morning and evening, for 6 days a week with one day off on Friday only.

Required Qualifications:

• Saudi.
• Fluency in English.
• Secondary school qualification or higher.
• Good knowledge of computers.
• Experience of at least one year in marketing and sales.
• Preference for those residing in North Jeddah.

To Apply: Please send your CV to the email with the job title in the subject.