Customer services specialist Jobs in Jeddah

Join Our Team as a Customer Service Specialist!
Wajad Company, a leader in technological development in Saudi Arabia, is looking for a dedicated and customer-oriented Customer Service Specialist to join our team in Jeddah. This is a fantastic opportunity for individuals who are eager to ensure customer satisfaction and manage inquiries effectively.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email, and messaging platforms.
• Understand company services thoroughly to guide and educate customers accurately.
• Resolve customer complaints efficiently while maintaining a positive tone and professional demeanor.
• Maintain detailed records of customer interactions using CRM systems.
• Coordinate internally with relevant departments to ensure timely and complete service delivery.
• Follow up with customers to ensure issues are resolved and satisfaction is achieved.
• Monitor recurring inquiries and suggest improvements to enhance service quality.

Requirements:

• Diploma or Bachelor’s degree in Business Administration, Communication, or related field.
• Minimum of 1 year experience in a customer service or client-facing role.
• Excellent communication and problem-solving skills.
• Fluent in Arabic and proficient in English.
• Strong organizational and multitasking abilities.
• Proficiency in Microsoft Office and CRM software.

What We Offer:

• Growth opportunities.
• Supportive work environment and professional development programs.
• Continuous training to enhance customer service and communication skills.

About the Position
Our Sales team supports our customers by providing clinical information about products, educational resources, and clinical training programs. We assist healthcare providers and systems in meeting the objectives of their patients in their communities.

Responsibilities

• Close direct sales of products to meet individual/team targets and organization's business objectives.
• Create, monitor, and revise lead generation plans to develop a robust sales pipeline.
• Conduct sales calls with prospective and existing customers.
• Respond to customer inquiries and build rapport by understanding their needs and recommending suitable solutions.
• Achieve sales objectives while ensuring optimum customer satisfaction by following established procedures.

Required Education, Experience, and Skills

• Bachelor’s degree in Pharmacy.
• Registered with the Saudi Commission for Health Specialties.
• Excellent communication skills.
• Good command of English.
• Self-motivated with a strong drive to excel.
• Must be based in Jeddah.
• Saudi National.

About Organon
Organon is dedicated to delivering innovative health solutions, especially for women, and is focused on creating a healthier everyday life. With a strong commitment to diversity and inclusion, we welcome applications from candidates with varied backgrounds, emphasizing our equal opportunity approach in recruitment.