Customer services specialist Jobs in Jeddah

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are committed to helping people live longer, healthier, and happier lives through innovative healthcare solutions. Since our establishment in 2017, we have focused on collaboration, care, ambition, and responsibility in our approach to healthcare.

About the Tamheer Program:
The Tamheer program is designed to train Saudi graduates at prestigious companies, providing them with the experience and skills necessary to prepare for full-time employment.

Position Requirements:

• Must be a Saudi national
• Hold a Bachelor’s or diploma degree
• Registered on the TAQAT platform
• Unemployed and not registered with GOSI within the past six months
• Must not have previously participated in the Tamheer program
• Fluent in English
• Proficient in Microsoft Office

Join Our Team as a Customer Service Specialist!
At Emdad By Elm, we are dedicated to enhancing customer satisfaction and loyalty. We are looking for a Customer Service Specialist who will play a critical role in providing exemplary service to our clients. This position focuses on creating a welcoming atmosphere and ensuring customers receive comprehensive support and accurate information about our services.

Key Responsibilities:

• Greet customers warmly upon arrival, ensuring a professional and friendly first impression.
• Listen actively to customer inquiries and provide accurate and timely information regarding available services.
• Assist customers in navigating the organization’s offerings.
• Resolve customer inquiries and concerns promptly to ensure high customer satisfaction.
• Prepare basic reports in Excel tracking inquiries and customer feedback.
• Develop and present visually appealing presentations using PowerPoint.
• Collaborate with team members to enhance customer service practices.
• Utilize CRM tools to log interactions and track customer engagement.
• Participate in training opportunities to enhance service skills.

Requirements:

• 5-7 years of experience in customer service.
• Proficiency in Microsoft Excel (including pivot tables, VLOOKUP).
• Strong knowledge of Microsoft PowerPoint.
• Excellent communication skills.
• Ability to work independently and collaboratively.
• Strong organizational and time management skills.
• Cultural sensitivity and adaptability.
• Experience in gathering customer feedback.

Why Emdad By Elm?
As a subsidiary company of Elm, established in 2014, Emdad specializes in business solutions and delivers high-quality services, positioning itself to enhance growth and productivity for both individuals and organizations. Join us in making a practical impact!

Join Our Team as a Customer Service Representative!
At Shefaa Al Dawaa Company, located in Jeddah, we are dedicated to ensuring our customers receive exceptional care and support. As a Customer Service Representative, you will be central to this mission, engaging with customers across various communication channels.

Responsibilities:

• Respond to customer inquiries via phone, email, or in-person.
• Provide accurate information about our products and services.
• Handle complaints and resolve issues with professionalism and efficiency.
• Collaborate with internal teams to enhance customer satisfaction.
• Maintain accurate records of customer interactions.

Qualifications:

• Excellent communication and interpersonal skills.
• Fluency in Arabic (English is a plus).
• Previous experience in customer service, retail, or pharmacy is preferred.
• Strong problem-solving skills and attention to detail.
• Positive attitude and a team-oriented mindset.

If you are passionate about customer service and want to be a part of a supportive team, we encourage you to apply!

Join the CMA CGM team as a Customer Services Officer!
At CMA CGM, we are dedicated to providing our customers with top-notch service and high-quality transport of cargo. As we expand our organization, we are looking for a motivated individual to take on the role of Customer Services Officer in Jeddah.

Key Responsibilities:

• Act as a single-entry point for all customer care queries.
• Take full ownership of customer cases from start to finish.
• Respond to customer calls, cases, and chats promptly within SLA timelines.
• Handle complaints and shipment disruptions efficiently and professionally.
• Coordinate with internal teams to ensure timely resolutions.
• Keep customers informed of operational updates regarding their shipments.
• Regularly evaluate customer KPIs such as FCRR, TAT, and NPS.
• Identify opportunities to promote value-added services.

Qualifications:

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Ability to drive change, and improve processes.
• Excellent communication and decision-making skills.
• Team player with a proactive attitude.
• Proficient in MS Office.

Join Our Team as a Customer Care Agent!
At KONE, certified as a Top Employer, we are committed to creating a world of work that values collaboration, diversity, and employee well-being. We're looking for an energetic and enthusiastic Customer Care Agent to be part of our team in Jeddah.

Your Responsibilities:

• Callout Handling:
  Manage various types of contacts including alarm calls and customer queries. Ensure timely dispatch and follow-up on incidents. Provide safety instructions and support supervisors in resolving open cases.
• Inbound Communication:
  Resolve queries and complaints, ensuring timely communication of resolutions to customers.
• Outbound Call Handling:
  Conduct customer satisfaction surveys and support local marketing initiatives.
• 24/7 Service Monitoring:
  Monitor customer service operations ensuring availability and responsiveness across shifts.

Are You the Right Fit?
We seek candidates with a Bachelor or Diploma degree, minimum two years of customer service experience, excellent communication skills, and fluency in English and Arabic. You should be a motivated, goal-oriented individual with a focus on customer service.

What We Offer:

• A dynamic team environment.
• Comprehensive learning and development programs.
• Regular feedback and opportunities for individual development.
• A value-based culture emphasizing trust, respect, and sustainability.

Join us at KONE and help shape the future of cities!

Join Kuehne+Nagel as a Customer Care Specialist in Air Logistics

At Kuehne+Nagel, we go beyond logistics. Our operations team plays a pivotal role in streamlining processes and ensuring the smooth flow of inventory and shipments. Your work will be crucial in delivering essential supplies like medical products and high-tech components on time.

Role Overview:
The Customer Care Specialist is part of our dedicated location team, responsible for direct interactions with customers. Your role will include:

• Proactive customer service and problem-solving
• Monitoring customer shipments and providing updates
• Incorporating customer requirements into our systems
• Creating and reviewing performance reports
• Collaborating with sales and account management teams

Requirements:

• Degree in logistics, supply chain, or related field
• Minimum of 2 years experience in freight forwarding, focusing on Air Logistics
• Strong analytical, organizational, and problem-solving skills
• Fluent communication in English

What We Offer:
We provide a supportive environment for professional growth within a dynamic and fast-developing company, complete with benefits and competitive salary that rises with your development within the Kuehne+Nagel Group.

If you are dedicated to putting customers at the forefront of everything you do, we invite you to apply and become part of our impactful team.

Job Title: Customer Service

Company Information: Job vacancy at Etisal Company in Jeddah.

Salary: 7000 Saudi Riyals
Nature of Work: The job involves two shifts, morning and evening, for 6 days a week with one day off on Friday only.

Required Qualifications:

• Saudi.
• Fluency in English.
• Secondary school qualification or higher.
• Good knowledge of computers.
• Experience of at least one year in marketing and sales.
• Preference for those residing in North Jeddah.

To Apply: Please send your CV to the email with the job title in the subject.