Customer services specialist Jobs in Jeddah

Join My Clinic, the leading multispecialty outpatient care provider in Saudi Arabia! We are on a mission to help people live longer, healthier, and happier lives. Since 2017, our commitment to healthcare excellence has driven our growth and innovation.

About the Tamheer Program:
The Tamheer program is an on-the-job training initiative for Saudi graduates, aiming to prepare them for full-time employment by providing them with valuable experience and skills in esteemed organizations.

Candidate Requirements:

• A fresh graduate with a Bachelor's degree.
• Registered on the TAQAT platform.
• Not registered with GOSI in the past six months.
• Currently unemployed.
• Has not previously participated in the Tamheer program.

Additional Requirements:

• Fluent in English.
• Good Microsoft Office skills.

Benefits:

• Health insurance.
• Medical insurance.

Join Cenomi Centers as a Customer Service Representative!
We are seeking motivated and customer-focused individuals to join our team through the Tamheer Program. In this role, you will be the first point of contact for visitors at CENOMI Centers malls located in Riyadh, Jeddah, and Makkah, ensuring an exceptional guest experience and providing support with inquiries, services, and mall information.

Key Responsibilities:

• Assist visitors with inquiries and provide information about mall services.
• Ensure a welcoming and positive guest experience.
• Work collaboratively with team members to meet customer needs.
• Adapt to a fast-paced mall environment and assist in various mall operations.

Requirements:

• Must be eligible for the Tamheer Program.
• Bachelor’s degree or Diploma in any related field.
• Strong communication and interpersonal skills.
• Positive attitude, teamwork, and willingness to learn.

About Cenomi Centers:
Cenomi Centers is Saudi Arabia’s largest and leading owner, operator, and developer of contemporary lifestyle centers, bringing together over 109 million visitors every year to discover a full range of international, regional, and local brands.

Join Nestlé as a Customer Service Agent!
We are looking for a dedicated and enthusiastic individual to be a part of our customer service team in Jeddah.

Position Summary:
You will interact with customers to provide and process information in response to inquiries, concerns, and requests related to our products and services. Acting as a liaison between customers and our company, you will assist with complaints, orders, errors, account questions, billing, cancellations, and other queries.

Key Responsibilities:

• Respond to customer inquiries professionally in both Arabic and English.
• Provide accurate information regarding products and company policies.
• Resolve customer complaints effectively to ensure a positive experience.
• Document customer interactions accurately in the system.
• Meet and exceed performance metrics.
• Participate in training to enhance skills.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in customer service or call center role.
• Proficient in using computer systems and software.

About the Role
The Service Customer Specialist is a vital mid-career professional role dedicated to enhancing customer satisfaction and loyalty through exceptional service delivery. This position emphasizes creating a warm and professional environment, ensuring that clients receive comprehensive support, informed guidance, and accurate information regarding available services.

Key Responsibilities

• Warmly and professionally greet customers upon arrival to establish a lasting and positive first impression.
• Actively listen to customer inquiries, providing timely, accurate, and relevant information regarding the organization’s services.
• Guide customers through the exploration of available offerings, assisting them in selecting services that meet their particular needs.
• Resolve customer issues or concerns with efficiency and promptness to maintain a high level of customer satisfaction at all times.
• Prepare and generate fundamental reports in Excel to monitor inquiries, customer feedback, and performance metrics for continuous operational improvements.
• Develop, design, and present aesthetically appealing PowerPoint presentations for use in internal meetings and special customer engagements.
• Collaborate and communicate effectively with team members to refine customer service protocols and share useful insights.
• Maintain an organized and branded workspace that reflects the organization’s commitment to customer engagement.
• Utilize customer relationship management (CRM) tools proficiently to log customer interactions and effectively track engagement metrics.
• Collect and analyze insights from customer interactions to identify patterns that will improve service delivery effectiveness.
• Participate enthusiastically in training sessions and professional development initiatives to consistently enhance service skills and knowledge.

Job Requirements

• Minimum of 5-7 years of progressive experience in customer service or client-facing roles.
• Advanced proficiency in Microsoft Excel for reports analysis and creation.
• Strong skills in Microsoft PowerPoint for engaging professional presentations.
• Exceptional verbal and written communication skills.
• Ability to build and manage customer relationships effectively.
• Capability to work independently while promoting a collaborative atmosphere.
• Strong organizational skills to prioritize tasks in a fast-paced environment.
• Comprehensive knowledge of customer service best practices.

Position Summary
As a Customer Service Agent at Nestlé, you will interact with customers to provide and process information in response to inquiries, concerns, and requests about our products and services. Your role is essential in acting as a liaison between customers and the company, ensuring that we address complaints, orders, errors, account questions, billing, cancellations, and other queries effectively.

Key Responsibilities:

• Answer incoming calls and respond to customer inquiries in a timely and professional manner in both Arabic and English.
• Provide accurate information regarding products, services, and company policies.
• Resolve customer complaints and issues effectively, ensuring a positive customer experience.
• Document all customer interactions accurately in the system.
• Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and resolution rates.
• Participate in training and development activities to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent; associate degree preferred.
• Previous experience in a customer service or call center role.
• Proficient in using computer systems and software.

Join Pacific International Lines (PIL) as a Customer Service Executive!

With over 55 years of leadership in the global shipping industry, Pacific International Lines is seeking proactive individuals to enhance customer satisfaction and handle shipping solutions. As the primary point of contact for our customers based in Jeddah, you will ensure exceptional service by managing bookings, documentation, and resolving issues efficiently.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and in-person, ensuring accuracy and professionalism.
• Handle escalation inquiries and complaints to ensure effective resolution.
• Manage booking creation and amendments, processing change of destination requests.
• Coordinate with internal departments for issue resolution and service quality improvement.
• Prepare reports related to customer service activities and shipment performance.

Qualifications:

• Bachelor’s degree in Business, Logistics, or a related field.
• A minimum of 3 years of experience in customer service within shipping or logistics.
• Strong communication, problem-solving, and organizational skills.
• Proficiency in Microsoft Office and logistics systems.

Why Join Us?
Be part of a global carrier that focuses on sustainability and innovation. Enjoy opportunities for professional growth and be involved in a collaborative environment.

Application Process: To apply, submit your resume in English outlining your qualifications and experience.

Join SAN International Group as a Customer Service Specialist
At San International, our brands represent a lifestyle defined by elegance, individuality, and quality. From watches and handbags to jewelry and fashion, we strive to deliver a complete experience that reflects each brand’s identity and values.

Your Role & Impact
As a Customer Service Specialist, you will be the primary point of contact for customers, responsible for delivering a smooth and responsive experience across multiple communication channels. Your attention to detail and service quality will directly reflect the professional image of San International’s brands.

Key Responsibilities

• Respond to customer inquiries via WhatsApp Business and approved communication channels with speed and professionalism.
• Manage WhatsApp Bot interactions and all social media platforms, ensuring smooth follow-ups and escalations when needed.
• Support customers throughout their journey, from initial contact to post-delivery assistance.
• Handle customer feedback and complaints professionally, providing effective and timely solutions.
• Track shipments and deliveries and coordinate with relevant teams to resolve delays or issues.
• Maintain accurate updates of customer and order data within internal systems.
• Adhere to brand guidelines in tone of voice and communication style.
• Escalate customer insights and recurring issues to management to help improve service quality.
• Maintain full knowledge of after-sales service processes, including warranty, returns, and exchanges.

Qualifications & Requirements

• Previous experience in customer service within branded environments or the retail sector.
• Hands-on experience with WhatsApp Business and automated/chatbot systems.
• Fast and accurate typing skills with clear and professional communication.
• Solid understanding of shipping, delivery, and return procedures.
• Strong communication skills with a customer-focused mindset.
• Ability to work under pressure and manage priorities effectively.
• Proficiency in computer usage and administrative systems.
• Flexibility and willingness to work different shifts and rotating schedules based on operational needs.

Nice to Have

• Experience handling multiple brands simultaneously.
• Background in fashion, accessories, or lifestyle products.

At San International, your role goes beyond answering inquiries — you represent the voice of the brand and help create a customer experience that builds long-term loyalty.

Join the Falah Car Rental Company!
At Falah Car Rental Company, we provide an exceptional car rental experience that's as memorable as the journey itself. We pride ourselves on our outstanding customer service and support.

Role Overview:
This full-time on-site role for a Customer Service Representative is based in Jeddah. You will be responsible for providing high-quality support to our customers, addressing their inquiries and concerns, and ensuring overall customer satisfaction. A key challenge will be to achieve the highest possible rental ratio across the branch’s fleet.

• Engage actively with colleagues and operation management.
• Communicate through emails and face-to-face interactions to assist customers.

Required Qualifications:

• High school diploma or equivalent.
• Proven skills in Customer Service, Customer Support, and Customer Experience.
• Experience in customer service is preferable.
• Strong communication and interpersonal skills.
• Ability to work on-site and cover other sites if needed.
• Basic communicative English is preferred.

Customer Job at SGS - Saudi Ground Services
Date: December 11, 2025

Role Objective:
To provide all necessary assistance and support to passengers as requested by customers, which may include check-in, baggage handling, boarding flights, welcoming arriving passengers, handling VIPs, providing special assistance to passengers, and addressing customer complaints to achieve their satisfaction.

Responsibilities:

• Provide direct customer services, including check-in, seat assignment, baggage inspection, collection of excess baggage, document and travel permit checks, interacting with passengers, redirecting them, and coordinating activities at the airport with relevant departments.
• Assist passengers as needed during arrival and check-in processes including support for special needs passengers such as unaccompanied minors, important passengers, and passengers needing wheelchair assistance.
• Provide support to colleagues in other areas of the airport to ensure the availability of wheelchairs, strollers, and security-checked baggage to be loaded upon departure and delivered to passengers upon arrival.
• Always maintain the highest standards of safety and security in accordance with SGS safety and health regulations.
• Knowledge of customer services including assistance in hotel bookings, ground transportation, catering, local attractions/activities, and other functions that will help the customer.
• Issue boarding passes and rebook passengers affected by flight interruptions or cancellations.
• Resolve requests and complaints and increase customer satisfaction in a fast-paced environment.

Requirements:

• Qualifications: The minimum required education is a high school diploma, preferably holding a bachelor's degree in a related field.
• Experience: 0 - 1 year of relevant experience.
• Languages: English - Intermediate level, Arabic - Advanced level.

About the Company:
Saudi Ground Services (SGS) is the driving force behind the safe and efficient handling of passengers and aircraft in the Kingdom of Saudi Arabia. We are committed to being the leading company with unparalleled high service standards and reliability. We provide our services to over 88 million passengers on 690,000 flights annually.

Join Our Team as a Customer Service Representative!
We are seeking motivated and customer-focused individuals to join our team as Customer Service Representatives through the Tamheer Program. This exciting role offers you the opportunity to be the first point of contact for visitors at CENOMI Centers malls in Jeddah and Makkah, ensuring an exceptional guest experience and providing support with inquiries, services, and mall information.

Responsibilities:

• Serve as the first point of contact for visitors at the mall.
• Provide exceptional guest experience and support with inquiries.
• Assist in providing information about services and facilities available at the mall.

Requirements:

• Must be eligible for the Tamheer Program.
• Bachelor’s degree or Diploma in any related field.
• Strong communication and interpersonal skills.
• Positive attitude, teamwork, and willingness to learn.
• Ability to work in a fast-paced mall environment.

About Cenomi Centers:
Cenomi Centers is Saudi Arabia’s largest and leading owner, operator, and developer of contemporary lifestyle centers. Founded in 2002, we operate 22 locations in 10 cities across the Kingdom, attracting over 109 million visitors annually.

Introduction: Join Al-Qimam Holding, a leader in the construction materials and logistics industry in the Kingdom of Saudi Arabia and the Gulf region, where we are looking for a Customer Service Representative for the Call Center. In this role, you will provide high-quality support to customers and ensure their satisfaction by effectively addressing their inquiries.

Job Description:
Your responsibilities will include:
- Handling customer inquiries and providing necessary support.
- Ensuring a positive experience for customers by promptly addressing concerns and resolving customer issues.
- Maintaining service standards and company values.
- Effectively using relevant computer and communication systems.

Qualifications:
- Strong customer service and support skills.
- Ability to enhance positive customer experience.
- Excellent interpersonal communication skills.
- Proficiency in both Arabic and English is preferred.
- Previous experience in a customer service or call center role is an advantage.