Barista Jobs in Jeddah

About the Role

Everhires is seeking Restaurant Staff to join a hospitality company in Jeddah. This company focuses on premium coffee experiences, fresh bakery products, and delivering exceptional customer service. They aim to create a welcoming atmosphere through high-quality food, specialty coffee, and memorable guest experiences, driven by a commitment to quality, teamwork, and attention to detail.

This is a full-time opportunity located in Jeddah, Makkah, Saudi Arabia. The company is looking for individuals with 2-5 years of experience to contribute to various roles within their establishment.

Key Responsibilities

• Welcome guests professionally and manage seating arrangements to ensure a smooth service flow (Reception/Host).
• Supervise daily floor operations, support service staff, and uphold customer service standards in a busy coffee shop environment (Captain).
• Prepare and serve specialty coffee beverages with precision, including espresso preparation and latte art (Barista).
• Assist the Pastry Chef in preparing pastries and desserts, contributing to kitchen operations while adhering to quality and hygiene standards.
• Support daily bakery operations by assisting with dough preparation, baking, and general pastry production.

Qualifications and Requirements

• Previous experience in a hospitality setting is preferred for the Reception/Host role.
• Demonstrated experience in espresso preparation and latte art is required for the Barista position.
• Basic experience in dough preparation, baking, and pastry production is necessary for the Bakery Assistant role.

Required Skills

• Exceptional customer service and strong communication abilities.
• Proficiency in espresso preparation and latte art.
• Knowledge of specialty coffee standards.
• Skills in pastry preparation and dessert production.
• Adherence to hygiene standards.
• Competence in dough preparation and baking.

Work Environment and Details

The role is based in Jeddah, Makkah, Saudi Arabia. This is a full-time position. The company is seeking candidates with 2-5 years of experience in relevant hospitality roles.

• Responding to customer inquiries promptly via calls, cases, and chats.
• Managing complaints and shipment disruptions with professionalism.
• Coordinating with internal teams for timely resolutions.
• Conducting regular meetings with customers to enhance service delivery.
• Identifying value-added services to promote customer engagement.

• 2-5 years of experience in Shipping & Logistics.
• Strong skills in customer and vendor relationship management.
• Proven track record of driving change and innovation.
• Excellent communication and decision-making abilities.
• Proficiency in MS Office applications.

• Act as the single-entry point for all customer care queries, ensuring full case ownership throughout the lifecycle.
• Respond to customer communications, including calls, cases, and chats, within specified SLA timelines.
• Handle customer complaints and shipment disruptions professionally and efficiently, coordinating with internal teams for timely resolutions.
• Keep customers informed about operational updates, such as vessel delays and rollovers.
• Monitor and review customer KPIs like FCRR, TAT, and NPS while conducting regular meetings to promote continuous improvement.
• Identify and promote value-added services to enhance customer experience.

• 2-5 years of experience in Shipping & Logistics.
• Strong relationship management skills with customers and vendors.
• Ability to drive change, innovation, and process improvement.
• Excellent communication and decision-making skills.
• Proficient in MS Office applications.

About the Role

Ghithaa is seeking a dedicated Customer Service Specialist to join its team in Jeddah, Makkah, Saudi Arabia. This full-time position is designed for individuals committed to delivering high-quality customer experiences and resolving issues effectively. The ideal candidate will manage customer interactions across various communication channels, ensuring adherence to company procedures and service standards.

Key Responsibilities

• Handle customer inquiries and provide support via phone, live chat, direct messages, and social media platforms.
• Respond promptly and professionally to all customer requests, maintaining a consistent and high-quality experience across all channels.
• Manage and resolve customer complaints with patience and empathy.
• De-escalate challenging customer interactions and provide solutions aligned with company policies.
• Adhere strictly to customer service playbooks, quality guidelines, and standard operating procedures (SOPs).
• Ensure all communications align with the company's tone, policies, and service standards.
• Maintain consistency in communication style and case handling.
• Accurately categorize and log all customer interactions, maintaining records of conversations, issues, and resolutions.
• Escalate complex cases to appropriate teams following defined workflows.
• Meet defined Key Performance Indicators (KPIs), including response time, resolution time, and customer satisfaction metrics.
• Continuously improve performance based on feedback and quality reviews.

Qualifications and Requirements

• Minimum of 1 year of experience in Customer Service or Customer Support roles.
• Fluent in English, both spoken and written.
• Strong communication and interpersonal skills for effective customer engagement.
• High emotional intelligence and the ability to handle difficult customers with patience and understanding.
• A problem-solving mindset with a focus on achieving customer satisfaction.
• Proven ability to multitask and manage multiple conversations and inquiries simultaneously across different channels.

Required Skills and Tools

• Customer Service and Customer Support expertise.
• Effective Communication and Interpersonal Skills.
• High Emotional Intelligence.
• Problem-solving capabilities.
• Multitasking proficiency.
• Proficiency in CRM systems, ticketing tools, or customer support platforms.
• Experience managing conversations across phone, live chat, and social media platforms.
• Familiarity with tracking tools such as Google Sheets or internal dashboards.
• Ability to follow structured workflows and documentation systems, including playbooks, SOPs, and knowledge bases.

Work Details

This is a full-time position based in Jeddah, Makkah, Saudi Arabia. The role requires 0-1 year of experience in customer service or support functions.

We are looking for a creative and passionate barista to join our team, to prepare and serve the finest coffees and specialty drinks. You will manage the coffee station, ensure product quality, and provide an excellent customer experience. If you have excellent communication skills and attention to detail, we invite you to apply for this opportunity.

* Prepare various types of hot and cold coffees and drinks with precision and professionalism.
* Provide exceptional customer service, ensuring their requests are met and their expectations are exceeded.
* Maintain the cleanliness and organization of the work area and equipment to ensure a healthy and safe environment.

• Welcoming customers and ensuring they are greeted with professionalism.
• Presenting the menu and explaining the options when necessary.
• Taking orders accurately and entering them into the system.
• Preparing and serving beverages and food according to high standards.
• Ensuring customer satisfaction and professionally handling feedback or complaints.
• Maintaining cleanliness in the work area and tables continuously.
• Adhering to health and safety standards.
• Managing payment processes (cash/card) accurately.
• Contributing to inventory management and reporting shortages.
• Collaborating with team members to guarantee service quality and speed.

• Previous experience as a Barista or in a similar role.
• Strong communication skills and the ability to interact with diverse customers.
• Professionalism, neat appearance, and commitment to service.
• Ability to work under pressure and be a team player.
• Basic knowledge in beverage preparation (coffee, cold drinks, etc.).
• Proficiency in using POS systems is an advantage.
• Punctuality and discipline in work attendance.
• Good command of English is desirable.

We are looking for a polite and distinguished employee for the position of (Cashier and Customer Service) to join our team at Al-Andalus Mall - Jeddah. You will be the first point of contact for children and their families, responsible for providing them with a wonderful first impression that reflects our level of service and entertainment.

Responsibilities:

Welcoming visitors with a warm greeting and a smile, and providing clear information about play packages and available offers.

Managing sales and ticket issuance through the cashier system accurately and quickly to ensure smooth entry for visitors.

Receiving payments (cash or cards) and ensuring their accuracy, and closing the cash register accurately at the end of the shift.

Responding to customer inquiries and solving simple problems flexibly, professionally, and positively.

Maintaining the organization and calm of the reception area to provide a comfortable experience for parents.

Requirements:

Excellent communication skills and a high ability to interact kindly with children and parents.

A professional appearance and a positive, cheerful spirit suitable for the entertainment work environment.

Good arithmetic skills and high attention to detail to prevent financial errors.

Commitment to punctuality and the ability to work on a shift system (morning/evening) and weekends.

Benefits and Working Hours:

A fun, lively, and energetic work environment.

Competitive salaries and bonuses determined based on efficiency.

Working hours: changing shift system (6 working days a week / one variable day off).

Work Location and Interviews:

Location: Jeddah - Al-Andalus Mall (first floor) - Kids Island branch.

Application: Through the Sabbar app or by visiting our branch, and candidates will be contacted to schedule personal interviews at the branch.

• Process and confirm guest room reservations through phone, letter, or fax.
• Input all reservations into the computer and respond to inquiries and requests regarding reservations.
• Stay updated on promotions and follow procedures for all hotel reservations.
• Show complete product knowledge and apply rate management effectively.
• Maintain an established filing system and compile reports as required.
• Promote good public relations and aim to maximize business.
• Ensure all incoming calls and emails are handled according to Rotana standards.
• Organize visa requests for guests and upsell whenever possible.

• Understanding the job
• Teamwork
• Taking Responsibility
• Recognizing Differences
• Adaptability
• Customer Focus

A professional coffee maker (barista) is required to prepare and make various types of coffee and hot and cold drinks according to the highest quality standards. The applicant must have experience in using different coffee machines, providing excellent customer service, and maintaining the cleanliness and order of the work area. Tasks include: preparing specialty coffee, cappuccino, and latte, receiving customer orders politely and professionally, managing inventory and ensuring the availability of necessary materials, and working within a team to ensure smooth workflow.

About the Role

Godiva Chocolatier announces its need to hire a committed and customer-service-oriented Sales Assistant to join its team in Jeddah and Riyadh. The Sales Assistant will effectively contribute to creating a welcoming and distinguished experience for guests, while maintaining Godiva's distinguished reputation by providing exceptional service, preparing high-quality beverages, and assisting in food presentation. This role is an excellent opportunity for individuals passionate about customer service and luxury chocolates.

Key Tasks and Responsibilities

• Prepare and serve a variety of coffee and tea beverages with meticulous attention to quality and presentation.
• Receive and process customer orders accurately and efficiently.
• Provide informed menu recommendations and answer customer inquiries regarding food and beverages.
• Maintain a high level of cleanliness and organization within the workspace and dining areas.
• Handle cash and credit card transactions accurately, ensuring the correctness of all payments.
• Collaborate effectively with team members to ensure smooth operations, especially during peak hours.
• Assist in preparing and cleaning the dining area, including restocking necessary supplies.

Qualifications and Experience

• Previous experience in a Sales Assistant, Barista, or Waiter role is preferred.
• Proven ability to work effectively in a fast-paced environment while managing multiple tasks simultaneously.
• Flexibility to work various shifts, including weekends and holidays, as per operational needs.

Required Skills

• Exceptional customer service skills, characterized by friendliness and positivity.
• Strong communication and interpersonal skills for effective interaction with guests and the team.
• Proficiency in beverage preparation and food presentation.
• Ability to handle cash transactions and process payments.
• Strong commitment to teamwork and collaboration.

Job Details

Company: Godiva Chocolatier

Job Type: Full-time

Experience Required: 0-1 year

Locations: Jeddah, Makkah Al-Mukarramah, Riyadh, Saudi Arabia.

If you are looking to join our team and contribute to providing an exceptional guest experience, we encourage you to apply.