Jobs in University Of Jeddah, Jeddah

📌 Tasks and Responsibilities:

First: Customer Service

• Responding to customer inquiries through all channels (WhatsApp - Call - Website - Social Media).

• Following up with customers after the order to ensure their satisfaction.

• Resolving issues and complaints professionally and quickly.

• Monitoring customer feedback and working to improve it.

• Communicating with potential customers and converting them into actual customers.

Second: Order and Shipping Management

• Preparing orders and ensuring their accuracy before shipping.

• Entering shipping data and issuing bills.

• Following up with shipping companies and ensuring orders are delivered.

• Processing returned or rejected orders.

Third: Site and Inventory Management

• Updating product quantities daily.

• Adding new products with professional descriptions and clear images.

• Removing out-of-stock products.

• Reviewing prices and offers periodically.

• Ensuring there are no errors in the displayed products.

Fourth: Store Development and Improvement

• Providing ideas to enhance the user experience on the site.

• Following up on abandoned carts and communicating with customers to complete the order.

• Working on increasing the list of active customers.

• Suggesting promotions and marketing campaigns to increase sales.

• Analyzing top-selling products and working to promote them.

🛠 Required Skills:

• Excellent communication skills.

• Quick response and follow-up.

• High organization and time management.

• Knowledge of e-commerce systems.

• Ability to solve problems and make decisions.

• Attention to detail.